Jesrose Reviews 

215
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find a wide range of products available, appreciating the smooth ordering process and the ease of fitting peel and stick tiles for home projects. Many people describe the lovely designs and surprisingly realistic appearance that help transform their rooms nicely and successfully. Some reviewers were not happy with customer service, mentioning long communication delays and entirely unhelpful responses when attempting to resolve problems. A few other people also felt that the overall quality was quite poor, frequently experiencing frustrating issues with tiles peeling at the edges, fading colours, or arriving in completely incorrect shades.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers describe the items as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting terrible materials, peeling tiles,... See more

Order

Consumers express deep frustration regarding their order experiences, highlighting missing items, incorrect... See more

Customer service

Users describe negative interactions with customer service, frequently highlighting unresponsive support and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I followed this business on ig and was very excited to buy from them once I'd bought my own place. I wish I hadn't invested so much money as after two months of finally having put down the t... See more

Rated 2 out of 5 stars

I ordered tiles that were described as pink but when they arrived they were beige. All they wanted to know was if I’d ordered a sample, but I only needed three tiles and samples are expensive! Plus I... See more

Rated 2 out of 5 stars

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run... See more

Rated 2 out of 5 stars

Poor quality, ripped in places, very slippy when wet ( bordering dangerous) ordered 2nd batch which i know can alter slightly, but for the squares to be a different size was shocking as the floor is m... See more

Company replied


Company details

  1. #206 of 206 best companies in Decoration and Interior Design Store

Written by the company

Jes Rose is a UK based small business and the UKs leading vinyl supplier and the home of upcycling, self adhesive vinyl, peel & stick tiles and other DIY related products! We strive to supply you with the highest quality peel & stick products you can use on upcycling and in and around the home projects. We have over 500 unique designs which can be used on the majority of our products & we can even change the colour of most designs to suit your particular project.


Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(215)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality vinyl

Great communication via email resulting in a perfect fit for our custom window vinyl. Will be ordering again soon!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality of product

Bad quality of product, similar experiences to people rated low.

17 March 2025
Unprompted review
Jesrose logo

Reply from Jesrose

We take all feedback seriously, but we are unable to verify any order placed under the name Henry within the past 12 months — or at all. We have thoroughly checked our customer records and no such transaction exists.

We also want to highlight that leaving misleading or third-party-instigated reviews is a violation of Trustpilot’s terms and ultimately damages the integrity of genuine customer experiences.

If this reviewer has indeed placed an order, we welcome them to contact us directly with their order number so we can properly investigate and resolve any issue. Until then, we stand by the quality of our products and our long track record of satisfied customers.

Jes Rose Ltd remains committed to transparency, honest business practices, and exceptional service.

Rated 1 out of 5 stars

Asked the owner multiple times not to…

I repeatedly asked the seller not to send the item and to issue a refund. Despite this, my request was ignored, and the seller refused to provide a refund. She kept insisting the tiles were “personalized,” which she uses as an excuse to avoid following standard consumer protection laws.
the delays are probably due to that the tiles are manufactured outside the UK. Like previous reviews stated. She then imports them and adds a markup — it’s a business model built on exploiting “loopholes” rather than offering transparency or good service.

This is a clear example of playing the rules to avoid accountability. **I strongly encourage anyone who finds themselves in a similar situation to consider filing a claim through Small Claims Court. ***This kind of dishonest business practice shouldn’t be allowed to continue.

Buyers beware — this feels like a scam. Seems multiple people on this review give her 1 star is for the same reason! And you can tell what kind of business and owner and person is just by her nasty reply!

She tried her hardest to take my review down but got overruled by trust pilot. LOL 😂 next stop court ! Get my money back.

2 June 2025
Unprompted review
Jesrose logo

Reply from Jesrose

We feel it’s important to respond to this review in light of the continued false claims and the impact they may have on potential customers.

Jes Rose Ltd is a UK-owned and UK-operated business, and all of our products are designed, made, and dispatched from within the UK. The claim that we import goods and apply a markup is completely false and defamatory.

Our products are clearly advertised as made to order, which is not the same as “personalised” under the UK Consumer Contracts Regulations (2013). We do not offer personalisation — no names, custom messages, or user-specific modifications were requested or applied. As stated in our clearly visible terms and conditions, made-to-order items are non-refundable once production begins.

This customer’s order was fulfilled within our published turnaround times, which are displayed clearly at checkout and on our website. We met all our obligations.

It’s clear the reviewer is frustrated not due to any failing on our part, but because they unfortunately did not take the time to read or understand the terms and conditions they agreed to at the point of purchase.

A look at the reviewer’s profile shows a consistent pattern of leaving negative reviews across various businesses. We encourage all customers — including this one — to carefully read and understand a business’s policies before making accusations that are not supported by fact.

Despite our efforts to respond professionally and respectfully via email, we have been met with hostile language and misleading claims, and we are aware the reviewer has encouraged others to leave false or duplicate reviews, which is a direct violation of Trustpilot’s guidelines.

We’re proud of our customer service, our transparency, and the integrity of our business. We stand fully by our actions in this case — all of which were carried out in accordance with UK consumer law and our clearly published terms.

Jes Rose Ltd

Rated 5 out of 5 stars

Amazing experience…

Amazing experience with this company from start to finish. The products that were sent to me are incredible quality and the service was great. Super fast delivery too 👏🏼

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The product quality was poor, with apparent issues likely due to substandard manufacturing. Shipping took much longer than expected, and customer service was unhelpful and rude throughout the process. all tiles are now came off ..
I would not recommend this company.

17 March 2025
Unprompted review
Jesrose logo

Reply from Jesrose

Hi Alistair,

We’re really sorry to hear about your experience. We take feedback like this seriously and want to get to the bottom of it. However, we’re unable to locate any order or communication from a customer under your name in our system.

If you could please get in touch with us directly at hello@jesrose.co.uk, we’d be more than happy to investigate this further and help resolve any outstanding issues.

Rated 5 out of 5 stars

Gorgeous tiles

I ordered the tiles hoping they looked as good as the photo online. I was not disappointed. The colour was gorgeous. So easy to lay on my floor. I did make a mistake with the pattern but then swapped it round to be the right way. I will definitely get more for another project

30 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a very enjoyable experience…

I had a very enjoyable experience ordering from Jes Rose Vinyl , the samples came extremely quickly. There is such a variety of patterns and colours to choose from any questions or queries they're more than happy to answer. They've got extremely informative videos across their social media platforms too. I'm extremely happy with the window vinyl that I also ordered as is my daughter. First one went on with a few bubbles but I managed to take it off and reapply with no issues , the second pane went straight on no worries. The vinyl is extremely thick too and not plasticy feeling like you get in the high street shops.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Great product and easy application

The hardest part about the whole thing was choosing the tile design as there are so many gorgeous ones! Super easy ordering and really easy to apply. I used the help guides on the website which were really handy. The finish is brilliant and I’m so pleased with the overall look. I want to do my porch next!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tiles for my bathroom makeover

I ordered peel and stick floor tiles for my bathroom and absolutely love them! They were easy to use and the quality is great! Have recommended to my friends who were looking for something similar for renovation projects

23 April 2025
Unprompted review
Rated 5 out of 5 stars

The products are great quality

The products are great quality and very easy to use!

The designs are varied and I was able to find multiple designs that matched by preference!

I’ve used the products on several house projects and counting. Never had any issues and loved how they’ve turned out!

I’ve used the tiles, vinyl and window vinyl!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

The vinyl floor tiles have totally transformed our downstairs toilet. They were easy to install and look fab!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

I ordered some vinyl tiles from Jesrose that were meant to cover our old vinyl kitchen tiles.

Despite having a clean, smooth base the jesrose tiles lifted straight away.

I enquired about the adhesive quality and got informed by Jes that the tiles were absolutely fine, and using a hairdryer to activate the adhesive was recommended.

I had another area to tile at the bottom of our staircase so I thought I'd give it another go...

Sadly, it was another waste of time as the exact same happened.

Adhesive didn't even stick to fingers, and no amount of hot air made any difference whatsoever.

If you are a first time buyer on a limited budget, please do not waste money on this company.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Would only buy vinyl from here

Would only buy vinyl from here
Patterns are gorgeous and very durable. I have mine up in the kitchen above the sink and cooker and it’s absolutely fine with heavy use. Have tried other brands that just peel off so stick with what I know and trust. Highly recommend

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality without compromising style and doesn't break the bank

Great quality products and a fab range of colours/designs too. We wanted to give our kitchen a bit of a glow up before we put it on the market but didn't want to spend loads. So we ordered some peel and stick tiles to cover the old ones, and gave the walls a lick of paint - looks like a completely new room and the tiles make it so much fresher with a pop of colour. The tiles were surprisingly easy to work with, I've used the vinyl before to cover desks and had battles with it, looks good still but more time consuming than the tiles. The tiles have stayed securely in place and we cook on the hob most nights too so they've been put to the test! 10/10 recommend.

23 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product

The peel and stick tiles are amazing! I have used them on a fireplace project and on my kitchen floor now. People often think they are real tiles as they look so effective. And they haven’t budged so far! Such a great way to change a space without the hard work of tiling. I would definitely recommend!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great product, beautiful designs!

I recently purchased the peel & stick vinyl floor tiles to DIY makeover our porch floor. The quality of the tiles is fantastic, they’re very easy to use and fit, and the designs are beautiful. Highly recommend!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Long lasting vinyl

The vinyl I have on my son’s kitchen that I upcycled back in 2019 and the vinyl I put on my bathroom tiles are still both going strong and look fantastic. They are both so hard wearing. It was very good value with the choice of print that is offered. Whenever I sent a query to JesRose she always replied quickly with advice and help. I have tried other brands but nothing compares and has the same choice and is as durable as this.

12 February 2025
Unprompted review

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