Jesrose Reviews 

215
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find a wide range of products available, appreciating the smooth ordering process and the ease of fitting peel and stick tiles for home projects. Many people describe the lovely designs and surprisingly realistic appearance that help transform their rooms nicely and successfully. Some reviewers were not happy with customer service, mentioning long communication delays and entirely unhelpful responses when attempting to resolve problems. A few other people also felt that the overall quality was quite poor, frequently experiencing frustrating issues with tiles peeling at the edges, fading colours, or arriving in completely incorrect shades.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers describe the items as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers reporting terrible materials, peeling tiles,... See more

Order

Consumers express deep frustration regarding their order experiences, highlighting missing items, incorrect... See more

Customer service

Users describe negative interactions with customer service, frequently highlighting unresponsive support and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I followed this business on ig and was very excited to buy from them once I'd bought my own place. I wish I hadn't invested so much money as after two months of finally having put down the t... See more

Rated 2 out of 5 stars

I ordered tiles that were described as pink but when they arrived they were beige. All they wanted to know was if I’d ordered a sample, but I only needed three tiles and samples are expensive! Plus I... See more

Rated 2 out of 5 stars

Feeling disappointed. We were looking for some nice vinyl floor tiles for the bathroom. The website is great & nice choice of colours & patterns. Ordered 3 sample tiles & read the info about print run... See more

Rated 2 out of 5 stars

Poor quality, ripped in places, very slippy when wet ( bordering dangerous) ordered 2nd batch which i know can alter slightly, but for the squares to be a different size was shocking as the floor is m... See more

Company replied


Company details

  1. #206 of 206 best companies in Decoration and Interior Design Store

Written by the company

Jes Rose is a UK based small business and the UKs leading vinyl supplier and the home of upcycling, self adhesive vinyl, peel & stick tiles and other DIY related products! We strive to supply you with the highest quality peel & stick products you can use on upcycling and in and around the home projects. We have over 500 unique designs which can be used on the majority of our products & we can even change the colour of most designs to suit your particular project.


Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

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Replied to 10% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(215)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow!

I've used the vinyl sheets twice (once for my bath panel and another time for my kitchen splashback) and they were so easy to use and the quality is incredible. Despite the bath panel being rather awkward and meant a lot of bending, I managed to complete both jobs in 20mins. I loved them so much I used the peel and stick tiles on the bathroom floor and I absolutely love the result! Bought a couple extra because I didn't trust myself to manage it first go but they are so thick, easy to cut and so easy to use. Such a firm favourite brand in my house now and strongly recommend to anyone who wants to DIY and save a bit of money. Not the cheapest on the market but for good reason as the quality is amazing and they feel so long lasting. Once I've saved some pennies I'll be using them again for my ensuite. Thank you! 🥰

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Sceptical but wow!

I’ll be honest, I was a little sceptical that these would work or look good but they have TRANSFORMED our bathroom! Our new build is 4 years old and had an uninspiring vinyl roll down, I didn’t want to spend a fortune making it look a bit more modern. I’d been following Jesrose for a while on instagram, so decided to bite the bullet and ordered the small astral peel & stick vinyl tiles. Only 8 days later (including a weekend & a bank holiday) they’ve arrived! Feel amazing, look great. I’ve just finished laying them and they look insane! So easy to use, thick but ply able. I am so impressed! Want to order some more for the kitchen now!

1 September 2022
Unprompted review
Rated 5 out of 5 stars

I recently purchased the vinyl tiles to…

I recently purchased the vinyl tiles to update my kitchen floor and back splash. These are amazing! I was worried that they wouldn’t be as easy to use as the tutorial but they really are! Such good quality and look amazing, so many people who I sent pictures to love them too. I can’t wait to use again and to try out the vinyl roll to update a table.
Thank you!

30 August 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful vinyl

I have purchased from Jes Rose a few times. I bought the window and glass vinyl to upcycle an old mirrored cabinet and to refresh the glass on my ikea chest of drawers. I also bought the floor and wall vinyl in the astral star pattern and used it to renovate my porch floor yesterday. While the price is higher than other vinyl brands you can get from DIY shops, the quality is much much better and a lot easier to use. I completely changed my porch flooring in less than half an hour! Definitely worth the money. I will be purchasing from there again to do my kitchen splashback!

26 August 2022
Unprompted review
Jesrose logo

Reply from Jesrose

Thanks so much for your lovely words Chloe! Your floor looks amazing & glad you like the quality of ours :) Thanks!!

Erin :)

Rated 5 out of 5 stars

World class CS and product

It’s not often that I am compelled to write a review but on this occasion I experienced world-class customer service from Erin at Jes Rose which I really appreciate along with the high quality product which is easy to use, forgiving and aesthetically beautiful. Think you.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Peel and Stick Tiles

I wouldn’t normally review but after purchasing the peel and stick tiles I felt I had to. They were so easy to use and I am absolutely in love with them. The whole team were brilliant and went above and beyond to create just the right colour for us. Cannot thank them enough for all their help.

25 July 2022
Unprompted review
Jesrose logo

Reply from Jesrose

Thank you so much for your kind words Emily. It was a pleasure helping you from the designs, choosing the perfect colour & seeing the final result which looks amazing!

Thanks again.

Erin @ Jesrose

Rated 5 out of 5 stars

I’m not one for leaving reviews but the…

I’m not one for leaving reviews but the experience I have had from start to finish with jes rose has been so wonderful. I emailed for help and advice on a project I wanted to start which included using their vinyl and peel & stick tiles. They were so helpful in drawing a diagram of my kitchen for me to help with measuring and friendly throughout. After I had the sizes sorted they helped me get samples sorted and when I finally chose my patterns they guided me through placing my order! The products arrived and were really easy to apply, I thought I would struggle! I am soooo happy with the outcome and my overall experience with jes rose and I will definitely be back in the future! Couldn’t recommend enough!

22 July 2022
Unprompted review
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Reply from Jesrose

Thank you for this lovely review Sarah. I am so glad i was able to help you have the best experience possible. Your final transformation is incredible & was a pleasure to help you throughout!

Erin @ jesrose

Rated 5 out of 5 stars

Amazing customer service!

Very speedy responses with any query I had prior to ordering my vinyl & quick delivery too.

The customer service is like no other I’ve experienced & felt really understood! I ordered a custom size and it was PERFECT! I even received an email after it had been delivered to make sure it was correct & perfect.

Brilliant x

8 April 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunate experience as I’d been…

Unfortunate experience as I’d been looking forward to ordering with them for so long!!

On the day of my order arrival l for a notification of delivery but the picture was a different home, flagged it up immediately with Jes and her partner, I went through all the normal steps confirming my address ect checking outside my home, even went as far as to send a picture of my self and my front door to prove it wasn’t the home pictured by delivery company) then when the delivery company refused to admit they delivered it to the wrong place and to go and get it, I was asked if I could go and knock on some doors with the same number door as me in the local area to see if it had been delivered?!! I had found it funny at first, but at this point emailed back saying I found it unprofessional and couldn’t believe I was being asked to do that. The girl was very friendly throughout to be fair and told me I wouldn’t be left without my order but that the delivery people wouldn’t refund them they won’t get the money back, they are a small business etc ( was abit shocked to see other people saying they have been given wallpaper orders free of charge as this deffo was not the spiel I received ! )

Anyway at this point it had been loads of and forth emails, getting no closer to a resolution ( I have anxiety already as it is, alongside a business to run and a toddler to look after )

so after all that I felt abit guilt tripped into not asking for my money back and just leaving it.

Anyway end of the story, 100 pounds out of pocket and no vinyl to show for it. It’s a shame because if it had got delivered all would have been fine but not great customer service so couldn’t recommend.

7 April 2022
Unprompted review
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Reply from Jesrose

Morning Redd, thank you for taking the time to leave a review despite how unhappy you are. I really tried my best to help you with your order, i hope you can see this by how much i was doing to contact couriers, reply to every email & try to find your order myself. I am just reading over our emails & my last email is confirming your address which was confirmed to be missing part of your house name out which is why it was delivered to the incorrect house. My last email states to please let me know if it was not found at this number & i would re send a new order to be created immediately but i have never received a response so assumed you had found the order with a neighbor or DHL had re delivered. (email sent on Fri, 28 Jan 2022 10:57) Please respond with an alternative address or correct address & of course as i stressed within our emails together we are still 100% happy to send out your order to you again or refund, please dont feel guilty to ask or reply to my email, i'm here to help & do my best to make all customers happy. Despite DHL not reimbursing us i continued to reassure you that we will still replace your order if it was confirmed as missing. You have paid for an order & it has been mis delivered by the couriers through their error which is then on us to fix. Please respond to the email (dated above) & ill work with you to fix this!

Thank you so much & hope we can sort this out :)

Erin @JesRose

Rated 5 out of 5 stars

Just what my ensuite needed

Although tricky, it was so worth it and the team are only an email away if you are needing some pointers. Just got to be patient with it. Very happy with my purchase and how it turned out.

5 April 2022
Unprompted review
Jesrose logo

Reply from Jesrose

Hi Graham! Thank you so much for your kind review, i am glad i was able to assist & help you out during the application process & the finished result looks amazing! Thanks again, Erin :)

Rated 2 out of 5 stars

Such bad practice.

I ordered 3 samples, 2 I was deciding between and one wild card just out of curiosity! They take quite a long time to arrive, and when they do they're really pretty small for the price you pay, I was planning on covering a very large area with this and it would have been more helpful to have a larger peice, or a couple of these sizes.

I quickly make a decision as 2 of them are really very different. I go to order the vinyl, literally the day I get these, and it's nowhere to be found on the website. Not to be restocked, unable to order. So I'm able to buy samples for limited availability products without any heads up. Really just flushed money down the drain buying these, so disappointing and time wasting. Will not be tempted to look at this again and will buy elsewhere

18 February 2022
Unprompted review
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Reply from Jesrose

Hi Rachel! I am sorry to hear you were not happy with the size of the samples. We keep them at this size so the full scale can be seen of how the design will be printed fully & they fit in a envelope so we can offer free UK shipping for our customers. We used to print samples larger but we received complaints that we were not offering free shipping so we had to re size them to fit into a smaller parcel so free shipping was feasible.

We have recently discontinued a few designs from our website but popped a notice in our turnaround page to notify customers that they can still order any discontinued designs as we still have files of them & we of course wanted to keep them for customers still deciding their choice from samples purchased previous to us discontinuing them.
Please feel free to contact us at hello@jesrose.co.uk and we can look into the discontinued design you would like & get it ordered for you :)

Thank you.

Rated 4 out of 5 stars

I've just finished upcycling my Bath Panel.

I've just finished using the vinyl on my bath panel. We chose gold Terrazo and I LOVE IT.

My only issue is that it took us around 2 hours and in the end I settled for covering the straight part of the panel and not the curved because I was at the point of having a breakdown haha! That being said, it still looks very cool and I feel very accomplished. I'm also impressed with the fact that no matter how many times we had to re-stick the vinyl down and took it back up, it still went back down securely. I don't particularly think it is the vinyls fault. I think it is more to do with inexperienced hands and an annoying P- shaped curved panel.

I've been following Jes Rose Vinyls for a while now and I love looking at what others have done. I'm always impressed by their selection of prints and I really love the one we have chosen (Though I'm seriously thinking of putting leopard print in my bathroom instead... because well... leopard print!!!)

Some advice:
*Try smaller and more flat projects first, so you can get a feel of the vinyl and how you can manipulate it.

*Always buy a sample first. I bought a few that I love and I've used them around the house haha!

*Don't panic about air bubbles. They are easy enough to get out.

*Try not to panic over flaws in the vinyl after it is on. Again some are easy to deal with. However, my advice would be to get a dark coloured vinyl as small flaws are not as noticeable!!

I've given 4 stars because I really struggled due to the curve in the panel. However, I must point out that I've used Jes Rose before on my fireplace and I adore it and despite having half a bath panel with Vinyl... It looks SOOOO GOOD!

I would recommend to anyone who is thinking about it. DO IT!

12 February 2022
Unprompted review
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Reply from Jesrose

Hi Lottie! Thank you so much for your honest & lengthy review! This is hugely appreciated to a small business like ours & will help our future customers hugley! :) Your new bath panel sounds amazing and we would love to see it!

Thank you again for your lovely review & thank you for being a loyal customer :)

Rated 5 out of 5 stars

Fair and caring service

I placed a fairly large order for vinyl, but ended up having a problem with it sticking to my walls. Staff at Jes Rose worked closely with me to identify the problem. When they weren't confident that replacement vinyl would solve the issue, they reprinted the designs I'd chosen onto wallpaper and shipped this to me completely free. This was a pretty big order, and there were no issues with the free replacement. They were clear, responsive and friendly at all stages. If on the off chance a problem does arise with your vinyl, I think you can trust them to treat you fairly and with care. I love that I can still use the beautiful Jes Rose designs on my walls, and am really grateful that staff took my problem seriously and helped find a fair resolution.

6 December 2021
Unprompted review
Jesrose logo

Reply from Jesrose

Hi Heather! Thank you so much for your kind review, it was my pleasure assisting you during the issue & im very happy we got to the bottom of it and fixed the problem! Thank you again & thank you for being so kind & patient with us whilst we assisted you :)

Rated 5 out of 5 stars

Outstanding designs and quality

Outstanding designs and quality! If I could score more I would. I have used her vinyl afew times and I grt so many fab comments about it too I love it. I've seen awful reviews on here from trolls that are getting found out and possible legal action so they've taken to trying to ruin her business. Luckily her sister is calling them out and some have seen themselves and realised she is a real person and thry have apologies profusely. There's even VIP level trolls... who knew. Not me ! I only know of jes and her sister through insta via their businesses. I don't know why the trolls are so vile but I hope this comment helps in some way. They have absolutely zero reason to pull down a stranger and try to ruin her business. Why can't women stand together and elevate eachother not pull eachother down. Why slate someone in such depth when you don't even know them nor have even purchased their product. Anyway, jesrose vinyl is fantastic... check out all the insta post people have tagged jesrosevinyl in to find out for yourself. Thanks for reading!

25 September 2021
Unprompted review
Rated 5 out of 5 stars

The best vinyl I’ve ever used

The best vinyl I’ve ever used! I’ve tried ones from Wilkos and B&M but have never been as good quality at Jes’. It’s thick and strong and I’ve had on for 5 months now and there’s no sign of wear or peeling away! So impressed and will definitely be up cycling with it in the very near future!

24 September 2021
Unprompted review
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Reply from Jesrose

Hi Tia! Thank you so much for your lovely review! Happy upcycling!!

Rated 5 out of 5 stars

Would recommend!

Ordered vinyl during lockdown to use on my dressing table, absolutely buzzing with the result! Fast delivery and great product, would definitely use again and have recommended to friends.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Would def recommend

Bought from this company a couple of times including to cover the backsplash of my hob recently. Good quick service and good quality product. The hardest part is choosing between all the designs!

23 September 2021
Unprompted review
Rated 4 out of 5 stars

E Owl is being deliberately misleading

E Owl is being deliberately misleading. Jess’s exact appeal word for word was ‘If you’ve used her services before please do leave a review on @trustpilot by searching “trust pilot by jesrose” on google’. She didn’t even ask for good or favourable reviews, just reviews and given that JessRose has 37.4K followers on her account, I don’t think they can all be considered as close mates. @Trustpilot I have a screenshot of Jess’s post. I am aware that she is being subject to online abuse and the undermining of her business. I request that E Owl’s review is removed so as not to compromise the integrity of @trustpilot.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Jesrose vinyl.

Absolutely love my Jesrose vinyl.
I have it on my fireplace and backsplash. Both have been on for over a year and are still perfect.
Cant wait to find an excuse to buy more.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used Jes Rose Vinyl a couple of times for my kitchen backsplash and my flooring in the porch. I absolutely love the designs and the quality of the product is amazing.. the flooring in the porch has already be down a year and it’s as good as new! Highly recommended.

23 September 2021
Unprompted review

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