Jet2 Reviews 

The stay at Plaza Duce, in Croatia was delightful. A fabulous suite with state of the art features and an enormous terrace. The hotel was stated to be 4.5 star but we rated it 5 star. We had requested Assistance which was admirably fulfilled at Stansted but very lacking at Split.We were told to wait after disembarking but after 15 minutes it was apparent that we were being left. An airport employee saw us and asked if we could walk a short way, which we did,and he took us to the top of the Registration queue, where a very grumpy policewoman did the new system. I wish to commend the airline stewardess, Louis Salter, who helped me when I was very badly scalded and shocked after a stupid young man,sitting next to me, jogged me just after I had bought a coffee, spilling it all over me, and drenching me with boiling hot coffee. She was dispensing food and drinks from the trolley and could not deal with me immediately, but asked me to go to the front of the plane, and then did help me, giving me a pair of her own leggings. I not only felt terrible pain but received a dreadful shock. I was in seat 10C and the person who did this was next to me. He did not even apologise but said he 'would buy me a drink.'I have sent the washed leggings back to Louise, via Jet2's Administration address. This was a horrible start to our holiday. We would stay at the hotel again and recommend it.

STAFF, BOOKING PROCESS

Worst flight of my whole life. They are super rasict and they didnt help me their plane is dirty and it stink the whole 4 hour rise

Plane was dirty people arguing over booked seats
Plane late leaving because pilot misread his roster reassuring flying a plane.stewardess give preferential treatment to people in front of me because she lived by them taking drinks orders before we even left the runway
Good hotel Olympic lagoon resort Ayia napa all inclusive which meant large groups of chavs drinking on empty heads and giving themselves kopparberg poisoning
Hotel staff lovely.plane delayed again on was home no reason given again dirty.good service from crew on the way home

Trying to contact Jet2 out of courtesy to tell them we don't need transfer back to airport. Still waiting on WhatsApp after having 2 conversations with a BOT. So I give up. If you turn up and we aren't there, tough.

We have recently returned from a holiday to the Konstantina Boutique hotel, Chora, Alonissos, Greece.
Hotel? No. There's no reception, no bar, no pool. No public facilities. Studio apartment s would be a better description, definitely not a hotel.
We booked a deluxe studio on the ground floor. Jet2's photographs showed a large terrace, complete with hammock, which we were so looking forward to. Upon our arrival we were allocated our "deluxe studio" with a balcony, no hammock in sight. We were disappointed and felt that Jet2's photographs were misleading and didn't represent the studio we were given or thought we had booked.
The studio itself was well appointed, clean, comfortable, but with very limited storage (no drawer space whatsoever), so our clothes stayed in our cases. Excellent shower room and the usual small kitchenette.
The view from the balcony was superb and the location very peaceful.
We enjoyed our holiday after getting over our initial disappointment. However we feel that Jet2's photos need to show images of the studio that you actually book. We paid that bit extra for something more special than we actually received.

Airport staff with a smile. Helpful with disability access. Quick easy transfer. Hotel clean and low level.

Out flight was die to leave at 9.30 on Weds. Flight cancelled. Put in a different hotel to my daughter. Flight re arranged for 8.15 the next evening from Kalamáta. No lunch provided despite email. Then with little notice told we had to go to Athens, which is three hours away. New flight left finally at 1.30am on Friday morning! No food on plane despite email to say pre booked food would be available. Would never fly Jet 2 again. So we meant to land at 10.30 on weds eve, got home at 5 am on Friday.

I couldn't be happier with the whole jet2 experience.Starting at Liverpool Airport the jet2 staff made everything run smoothly and we were informed of everything we needed to enjoy our holiday. We travelled to Gran Canaria puerto rico and stayed at the Sunset by Bull apartments. Although a tad out of the way 20 min walk to the shopping centre the hotel excellent. The apartment was immaculate and was cleaned every day the pool area was also endlessly cleaned and the staff worked tirelessly to keep it so. We enjoyed our well deserved holiday thanks to jet2.

I am extremely disappointed with Jet2's handling of my holiday.

I am due to travel to Bulgaria on 4th August. The hotel I booked suffered a fire in May and was closed until recently. Although it has now reopened, I have received confirmation that building work is still taking place at the hotel.

Despite this, Jet2 continue to insist that all work will be completed before my arrival. Based on the information I have been given, I no longer have confidence that this will be the case, and I feel I have been misled.

I asked to change to a different hotel or destination because I don't want to spend my holiday at a resort where construction work may still be ongoing. Jet2 refused unless I pay a huge cancellation charge, meaning I would lose around 90% of the money I have already paid.

I have always trusted Jet2 in the past, but this experience has been incredibly frustrating. Instead of putting their customers first, they seem more interested in protecting their own interests. I feel trapped into taking a holiday that is not what I originally booked.

I would strongly urge anyone booking with Jet2 to think carefully about how they might be treated if something goes wrong before they travel.

Despite 3 hour delay on inward journey through no fault of Jet2 flight and hotel were very good and excellent value for money

Jet2 websites implies a change to a booking is a simple process. I called to request changing a destination from a high end location Ibiza to Alicante on the same original day. The call handler whilst helpful, confirmed amended flights would add a further £176.00 to the £122.00 already paid. Having checked the Alicante flights prior to my call, the online cost would be £126.00 with no refund for the original flight. This would mean me paying £54.00 higher than the same flight. I’m appalled at this scalping, and the lack of consistency or recompense. Be ware! Check currently advertised costs against real time quotes by customer service.

Booked a holiday 11 months in advance with Jet2 paid deposit £150 5 days later received email saying your flight has changed by over 7 hours both ways This ment I would arrive at my hotel in the early hours of the morning A DAY OF MY HOLIDAY GONE so a 6 night holiday instead of 7 Contacted Jet2 and they said you can change your holiday to another destination in 48 hours for no charge There was nothing suitable for us and then they sent me some recommendations costing up to £1000 more I thought they were joking I called back after searching myself and told them there is nothing suitable and I will cancel They then said I would loose £150 deposit They would not budge the said it’s in the policy and that’s it, I said but you made the changes not me and it was only 5 days ago that I made the booking They took my deposit and and cancelled my booking We are both pensioners so thanks for taking my pension Shame on JET2 I will never use Jet 2 again now will my family Please see other reviews as it looks like they do this regular PLEASE BE AWARE AVOID 👎🏼👎🏼😡

Used to be the best. Now last 3 holidays delayed. Brought to airport 3 hours before flight. Delayed an hour, stood waiting to get on the plane and expecting further delays. Shocking service.

Like everyone else has said, charging a family of 3 to sit together is discusting, escpecially when already one of the expensive holiday providers

I recently booked flights for my husband and I to travel to Madeira in December. We wanted to fly from East Midlands Airport but unfortunately EMA only offer flights to and from Madeira on Mondays. We are wanting to fly out before the Monday, midweek, and when I checked on the package holiday bookings, we could have flown out from Birmingham and returned to EMA on days that suited our schedule.
I went back to booking the flights only and tried to book the same flights as flight only bookings but I wasn’t able to. The flights had to be booked as one way flights individually which when I added to book, doubled the price of the exactly same flights on the same plane.
I tried to contact Jet2, and as other reviews have said, I was waiting on the phone for just over an hour to speak to someone. The chap was very friendly and polite and said he would try to see if he could book them at the original price of the flights when booked as a return flight.
After waiting on hold again, he returned and said that it wasn’t possible to do and that the flights were only sold at a discount if booked as a package or return flights.
I was very disappointed as I have flown with Jet2 many times and I have always found them to be the best company. I had also logged a call back on WhatsApp which eventually I got 8hours later.

I decided to check other flights and I was surprised to find that I could book the exact same Jet2 flights on Expedia as a package leaving Birmingham and returning to EMA for £500 less than Jet2 was trying to charge me for their own flights!!! This is crazy! Come on Jet2, get your act together, it’s so disappointing that you fail miserably when it comes to passengers wanting to book your flights only and not a package holiday. Needless to say I have booked our flights with Expedia and they are now showing booked on my Jet2 app as if I had booked through them 😅

Booked flights that were suitable for our young children to Turkey when they first came out to ensure a good price. 11 months before the holiday they informed us they had changed the flight schedule by 9 hours meaning travelling in the night. The flights the following days had not changed and were suitable times. Rather than just letting us swap, they demanded £750 to move the flights forward a day! I tried to contact them online and via whatsapp and it took 6 hours to get a response on the chat! The only silver lining is they have refunded the flights for the 5 of us but ruined our holiday. Since we booked it, flights have gone up in price significantly, so we will be out of pocket when booking with another company. I think this is why they did it, it feels like a scam. We are repeat customers, that will never use them again.

Having raised with Jet2 one of their hotels added extra for aircon and safety box.
Having sought that they make customers aware, after 28 days I had to do chaser, and got a complete non response.

I want people to know you cannot trust Jet2 to provide clear details of what hotel provides.

I was lucky I was late May so not overly warn, however I feel sorry for people staying at hotel Jet2 advertised and having to pay these extra charges where not aware of.

My wife and I are both disabled and we're treated really well by the jet2 staff.
They organised our transport from airport to airport seemlessly.

I tried to book flights on the Jet2 website but the payment kept failing, so I called customer services. Muhammad helped me straight away, he asked me to clear my cache and talked me through the booking step by step. When it still wouldn’t go through online, he didn’t give up. He booked the flights for me himself, made sure my online discount was applied, and checked that I had everything I needed. He was genuinely brilliant.

Muhammad then transferred me to Assistance, where I spoke with Rebecca, and again the experience was outstanding. With other airlines, I usually have to answer endless questions about my wheelchair even after giving the make and model. This was the first time I only had to give the basic details and Rebecca found the specifications herself and completed everything for me. We were cut off at one point and she immediately called me back, which I really appreciated.

I also mentioned that on a previous flight with another airline, I was boarded at the front of the plane even though my seat was at the back, and it all happened while everyone else was boarding. Rebecca sorted seats at the front for both my outbound and return flights so I won’t have to go through that again. She reassured me throughout and was incredibly helpful.

A huge thank you to both Muhammad and Rebecca, they are a real credit to Jet2.

The worst airline ever very rude and racist staff I was only 0.1kg over on my hand luggage and they said reduce it or I will be charged but strangely enough the white lady before me was 1 kg over yet they let her through