Jetabroad Reviews 4,212

Excellent service and fast respond to my message. Five stars 🤩

I bought a ticket from the united states to bangkok. When buying the ticket I saw that there was a stop and lay over in boha. I had no idea where that was. I Especially did not know that it is in qatar. And most importantly, All of flights in qatar are canceled due to the conflict in iran.
I was sold an expensive ticket and did not receive a warning or notification that one of the stops was in a war zone. And now the airline is not taking calls and is only dealing with people whose flight is scheduled to leave in 2 days. Now I am left wondering if my flight will be canceled or rerouted, but\n Either way, I have no idea what is happening. Why would an airline be allowed to sell a ticket that was going through an active war zone?

Worst experience ever.
It was a nightmare to book a flight with jetabroad. Customer service will take ages to reply and was not helpful at all.
I canceled my flight because I was unable to get any help related my flight, now its been more than 6 weeks I still didn't get the refund.
They deduct cancelations fee for themselves on top of air line fee, for their services which is not even they're providing.
I am not even sure if I will get any refund.

The whole booking procedure was easy and very efficient. You made my day!

Easy to book

Great service, price and easy to navigate bookings

Easy to find multi city deals, the email confirmation seemed a little delayed

Everything is fine.

Jetaboard had the best price!

Terrible customer service. Paid to talk to a human and it’s not a real option.

I was able to purchase my tickets and make my reservations. Good price and fast. The communication was a little concerning, given that you had to wait a while to get your tickets, but in the end, everything went well.

Easy enough to do a booking and make payment. Unfortunately, once you have the flight it is extremely difficult to manage your flight, example being booking of seats. Now many emails back to Jetaboard and whilst they are very good at responding, there is never sufficient information to allow you to successfully get onto the airline website to successfully book seats, I am still trying, and the airline doesn't even recognise me, regardless of what information I put in. All information comes from Jetaboard. Maybe you can assist!!

This is an immoral, thieving business. I don’t know how their employees sleep at night, knowing they are stealing money from passengers. Over $250 in cancellation fees per ticket - even when the airline cancelled the flight due to no fault of ours! My parents were stranded in a war zone in the Middle East. They claim to disclose all the fees on their website, but it says nothing about the airline cancelling - also, why don’t they make these high fees visible at the time of booking? Please avoid them like the plague.

Got booking confirmation but apparently the airline rejected the price. I just thought that Jet abroad should take responsibility for the airline price change.

Shocking company. Selling flights they do not have. Then cancelling 10 hours later after plans have been made. Customer service non existent

I've not travelled yet so I can't give any reviews

TL;DR:
Generally a good experience with responsive customer service and a fast refund, but Jetabroad's system should better synchronise with airline availability to avoid selling tickets that cannot be issued.

DETAILED FEEDBACK
This was our third time using Jetabroad. The previous two bookings were excellent, with e-tickets issued within minutes.
This time, due to the recent Iran conflict and high demand for flights, the situation was different. After purchasing a ticket in the evening I waited more than an hour without receiving confirmation. When trying to buy another ticket for my wife through a different agency, their system immediately showed that the same flight was no longer available.
I briefly called Jetabroad but disconnected without leaving a message. I was pleasantly surprised to receive an email shortly afterwards acknowledging the call and saying they would get in touch. I then emailed them explaining the situation and saying I would be fine with a refund if the ticket could not be issued.
The next morning I received confirmation that the ticket could not be issued and the payment had been refunded. The refund arrived very quickly, within about 24 hours, which I appreciated.

Two constructive points:
1. Jetabroad's system appears to allow purchases of tickets that are no longer available. Better synchronisation with airline inventory would prevent this.
2. The final email suggested the issue came from the airlines, while in practice inventory accuracy is largely the responsibility of the booking platform!

Overall, the situation was handled professionally and the communication and refund were very good.

Still stuck in Bangkok no help for hotels or food

Cannot access our booking at all. Unable to select seats as a result.