Ease of booking. Would prefer to be able to choose each flight rather than have the entire schedule selected for me. Sometimes the plan does not suit. Makes it more difficult I know but I had already... See more
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Review summary
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The booking was completed in less than 24 hours. It was a bit of surprise that the seat selection was an additional charge after the fact, as it indicated the seats selection was included, thus a deci... See more
The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I fol... See more
It was very seamless when looking for flights on a multi leg flight. But the payment was so difficult. Was keep getting rejected after 5 tries finally Was able to purchase the tickets
Company details
Written by the company
Welcome to Jetabroad - Your Gateway to Seamless Air Travel! Looking for hassle-free airline bookings and unbeatable deals? Look no further! At Jetabroad, we take pride in being your trusted travel partner, connecting you to the skies with ease since 2005 Why Choose Us? ✈️ Extensive Flight Options: Explore a vast array of airlines and flight options tailored to suit your preferences and budget. ✈️ Best Price Guarantee: Enjoy the peace of mind that comes with our commitment to providing the best prices available on the market. ✈️ Personalised Service: Our dedicated team of travel experts is here to assist you every step of the way, ensuring a smooth and stress-free booking experience. Our Services ✈️ Multi City Specialists: We take the complexity out of Muti City bookings, to provide you with seamless and flexible options to choose your ideal itinerary with ease. 🌍 Global Destinations: From exotic getaways to major business hubs, we've got your dream destinations covered. 🕒 Flexible Booking: Life is unpredictable, and so are travel plans. With our flexible booking options, you have the freedom to adapt to changes. 🛄 Comprehensive Travel Packages: Maximize your travel experience with our all-inclusive packages, covering flights, accommodation, and more. How to Book 🖥️ Visit Our Website: Navigate through our user-friendly website to explore flight options and exclusive deals. 📞 Talk to Our Experts: Have specific requirements or need assistance? Our travel experts are just a call away to provide personalized guidance. ✈️ Secure Booking: Once you've found your perfect flight, book securely through our platform for a seamless transaction. Your Journey Begins Here! At Jetabroad, we believe in turning your travel dreams into reality. Start your journey with us today and experience the world like never before. Explore Flights Now - https://www.jetabroad.com.au/
Contact info
2067, Chatswood West, Australia
- jetabroad.com
3.6
Average
4K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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No response to inquiry
I booked a multi country, multi airline ticket. I only received ticket for one leg. I sent an e-mail to support asking about the other two but no one has responded yet.
27 March 2026
Reply from Jetabroad
Hi Chamila, Our e-tickets usually get sent to our passengers directly from our booking system via a separate email. There are times they go directly into the spam/junk folder of our passenger's emails. Please accept our apologies for the inconvenience caused and can see that your e-tickets have now been resent to you. If you still haven't received your e-tickets in your inbox or spam folder, please send us an email at customersupport@jetabroad.com and one of our team members will assist you.
You nothing but capital xero
1 April 2026
Reply from Jetabroad
Hi, We are sorry that your booking experience with us did not meet your expectation. I can see that your booking was rejected due to airfare selling out at the quoted airfare. While we are very sorry about the inconvenience caused, however please note that Jetabroad sells airfares that are loaded on our system directly by the airline and even though it is rare but there are times that an airline may delay updating their inventory in real time which leads in the fare being rejected. In such cases, as outlined in Jetabroad's terms and conditions, we offer the passenger the next best option or a full refund. In your case, while we checked other flights and other Airlines but unfortunately we were unable to offer you seats on any Airline at a comparable price and hence you were refunded in full.
Prompt and realisable service
The booking process was great. Fares are priced reasonably. Feedback was prompt and realisable.
15 March 2026
Price increased after I paid!!
Never have I booked a flight and paid for it-- and then they come back and ask for more money.
26 March 2026
Reply from Jetabroad
Hi Justin, We are sorry that your booking experience with us did not meet your expectations. I can see that your booking was rejected due to the quoted fare selling out. While we are very sorry about the inconvenience caused, however please note that Jetabroad sells airfares that are loaded on our system directly by the airline and even though it is rare but there are times that an airline may delay updating their inventory in real time which leads in the fare being rejected. In such cases, as outlined in Jetabroad's terms and conditions, we offer the passenger the next best option or a full refund. I can see that you were sent 2options and upon confirmation of one of them by yourself, your booking was cancelled and you were refunded in full.
Easy to use
Easy to use
First time
Needed help upgrading seats and it was done easily
Super quick service
Thanks
31 March 2026
I am extremely disappointed with my…
I am extremely disappointed with my experience using Jetabroad.
I booked flights with Emirates through them, but due to current FCDO advice recommending only essential travel, I made the decision to cancel. I submitted all required cancellation and refund documentation on 21st March, giving more than two weeks’ notice before my scheduled departure on 6th April.
Emirates has also clearly stated that passengers travelling between 28 February and 30 March are eligible to rebook or apply for a refund, which made me feel confident that my request would be handled appropriately. However, despite this, I have received absolutely no response from Jetabroad.
With my travel date now just days away, I still have no confirmation that my booking has been cancelled, no update on a refund or voucher, and no way of knowing where I stand.
This lack of communication is incredibly frustrating and stressful, especially given the urgency of the situation. When booking through a travel agent, you expect at the very least timely updates and support—particularly when circumstances outside your control affect your travel plans.
I would strongly advise others to think carefully before booking through Jetabroad. In situations like this, the lack of responsiveness and customer support is simply not acceptable.
I hope Jetabroad addresses this urgently and improves their communication with customers going forward.
booking reference JA-7Q658I1T0
1 April 2026
Unprompted review
Reply from Jetabroad
Hi Roger, We are sorry that your booking experience with us did not match your expectations. Can you please provide us with your booking reference so we can investigate your matter properly.
What a waste of time.
What a waste of time.
The website ask for all passport details which I spent 30 minutes filling all details for all my family, progressing to the final payment page, to be updated price has jumped by £1500 from £2100 to £3600. What a shame and waste of time.
The travel agency bidding false prices on skyscanner just trying to get the customer in and tricking the customer.
The travel agency should be banned from bidding false prices on skyscanner.
1 April 2026
Unprompted review
Flight Sydney
Flight Sydney - Warsaw, March 29, 2026. Tickets were easy to book, especially during the conflict in the Middle East. The only downside was the inability to reserve seats, but that may have been due to flight restrictions due to the political situation and the very high demand for return tickets to Europe. Overall, it was OK.
24 March 2026
Brilliant service
I booked really simply through Jetabroad but made the mistake of flying through the middle east in April. I needed to cancel and the process was pretty seamless. The refund will take a while but I was incredibly relieved at just how easy it was to request. I will definitely use again.
25 March 2026
I haven't traveled yet on my Jetabroad…
I haven't traveled yet on my Jetabroad ticket, but the process of matching up available flights on various airlines is brilliant and saves hours of research trying to do it on my own.
25 March 2026
Very good customer support
29 March 2026
Not reliable
I booked for a one way ticket from Bangkok to London, You took the money and after a couple of days, you said ticket is not available. So, I had to cancel theoutbound ticket too.
27 March 2026
Reply from Jetabroad
Hi, We are sorry that your booking experience with us did not meet your expectation. I can see that your booking was rejected due to airfare selling out at the quoted airfare. While we are very sorry about the inconvenience caused, however please note that Jetabroad sells airfares that are loaded on our system directly by the airline and even though it is rare but there are times that an airline may delay updating their inventory in real time which leads in the fare being rejected. In such cases, as outlined in Jetabroad's terms and conditions, we offer the passenger the next best option or a full refund. In your case, while we checked other flights and other Airlines but unfortunately we were unable to offer you seats on any Airline at a comparable price and hence you were refunded in full.
Great experience with Jetabroad
I booked flight tickets from Ireland to India. The booking was super smooth and my request was handled very professionally. I will recommend jetaboard and will use them in near future again.
3 February 2026
very easy to navigate web site
15 March 2026
Plus and Minus
It was fairly quick on short notice.
Down side was that price changed in the middle of booking.
22 March 2026
Will never use jetabroad again.
Will never use jetabroad again.. quick to take your dollar but SHIT at any further service. . No timely response to emails. NEVER AGAIN
29 March 2026
Unprompted review
Reply from Jetabroad
Hi Gregory, we are very sorry that your booking experience with us wasn't upto your expectation. We can see that you are in constant touch with our team and they are helping you with your rebooking.
I tried to contact you for a pnr number…
I tried to contact you for a pnr number so I could book extra luggage the phone number never took calls and the email address is invalid luckily my wife was able to contact the airline and added the extra luggage for me I will never use this service again and will inform other people not to
26 March 2026
Reply from Jetabroad
Hi Terry, We are sorry that we missed your call due to high call numbers. However, we can see that you sent us a baggage enquiry, which was promptly replied to, by our team. We hope your issue was resolved.
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