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JET Cards Reviews 522

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TrustScore 5 out of 5

4.8

Game Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and secure delivery service, noting that items arrive quickly and are exceptionally well-packaged to prevent damage. Many consumers also highlight the competitive pricing and the wide selection of products available, making it their preferred choice for trading cards. The ordering process is frequently described as smooth and easy, with excellent communication and service throughout. However, some customers expressed dissatisfaction with the pricing, feeling that certain products were highly inflated or comparable to reseller prices on other platforms. A few other people also felt that the delivery tracking was inaccurate, leading to confusion and concerns about lost orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the fast delivery, with items... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, at or very... See more

Order

Users describe positive interactions with order. Many customers praise the smooth and easy ordering process,... See more

Service

People report positive experiences with service. Many customers describe the service as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using after reigniting my trading card passion. Absolute brilliant website giving a smooth and easy experience with top quality ordering, processing and delivery times. A really wide sel... See more

Rated 5 out of 5 stars

Ordered a few times now, and have never had a problem. Great prices, fast dispatch (with fully trackable delivery options) and everything arrived in perfect condition, very well packed. The pulls coul... See more

Rated 5 out of 5 stars

Very impressed with JET Cards. Items dispatch quickly and are well packaged. Have had no problems with preorders or normal orders. Good prices on Lorcana and useful to see stock levels on the individu... See more

Rated 5 out of 5 stars

Item was delivered quick, really well packaged. I'm impressed at the stock they had, it's hard to find final fantasy TCG booster boxes at a reasonable price. I'd never really heard of Jet cards before... See more

Company replied

Company details

  1. #60 of 122 best companies in Game Shop
  2. #55 of 134 best companies in Collectibles Shop
  3. #52 of 153 best companies in Gaming services
  4. #99 of 177 best companies in Hobby shop
  5. #38 of 95 best companies in Trading Card Shop

Written by the company

JET Cards is the home of online Trading Card Games. Specialising in Pokemon, Yu-Gi-Oh!, One Piece and Magic The Gathering, we have everything from the latest sealed products such as booster boxes, tins and collection boxes to a variety TCG accessories. Our aim here at JET Cards is to be one of the biggest and best Game Stores in the UK, whilst maintaining our values with high levels of customer service and competitive prices. If you have any questions or queries, please drop us an email or message on social media and our very friendly customer support team will be more than happy to help. We provide FREE tracked shipping on all orders over £100!

Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

This company removes any negative…

This company removes any negative reviews somehow.... The do not ship cases in extra protection but dont want new customers to know about it. Be warned I will keep loading reviews about my GENUINE experience until it sticks.

1 November 2024
Unprompted review
JET Cards logo

Reply from JET Cards

Hello Carl,

Please rest assured that we do not have the ability to manually remove any reviews from Trustpilot and welcome any and all reviews, whether they be good or bad. We aim to improve our services every day and constructive, negative feedback is welcomed.

We do reserve the right to request more information from our customers regarding their reviews as to better understand the issues so that we can respond accurately. In some cases, reviews cannot be verified and may be removed by Trustpilot.

I am sorry to hear that you have had a negative experience with JET Cards, if there is anything we can do to help improve our reputation with you then please do not hesitate to reach out to us.

Kind regards,
Kelly
Customer Support Team

Rated 1 out of 5 stars

Never sent a sealed case and boosters damaged

I ordered a "sealed case" of Surging Sparks booster boxes, but the case I received had its seal broken and was resealed. To make matters worse, the case wasn't double-boxed, which led to it being damaged during transit. Unfortunately, customer service's response to the issue was completely inadequate.

11 November 2024
JET Cards logo

Reply from JET Cards

Hello,

I am sorry to hear that you were not happy with the service provided to you for this order. I have reviewed your order to see what went wrong. I can see from the email communications that your order was received damaged and some small dents were visible on the box after delivery. As this product was completely out of stock to pre-order we were unable to offer you a return and replacement, however we did offer to provide a free returns label for you to ship the items back to us for a full refund. We did not receive a response from you regarding this.

With regards to your concerns over broken seals, please note that when a product is supplied in its original packaging, we will always try to insert a packing slip without breaking the seal. In some instances, cases do arrive with us from the supplier with seals already broken as they also provide packing slips in their orders to us and these must be removed before we prepare for dispatch.

Your concerns have been passed to the delivery team so that we can review our processed and avoid issues like this in the future.

Regards,
Jamie Richards

Rated 5 out of 5 stars

Excellent service

Excellent service, great prices, fast delivery, have used this company on other occasions with no problems, the website is easy to navigate with plenty of items available, would highly recommend this seller, thank you …

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Good price, Bad packaging

Good price, Fast delivery but no extra packaging on their cases. Booster boxes inside the case arrived damaged. Wouldnt buy a case from them again

11 November 2024
JET Cards logo

Reply from JET Cards

Hello,

I am sorry to hear that you were not happy with the service provided to you for this order. I have reviewed your order to see what went wrong. I can see that we have received no email communications from you regarding your order so have been unable to validate any claims of damage.

As this product was completely out of stock to pre-order we are unable to offer you a return and replacement, however we can offer to provide a free returns label for you to ship the items back to us for a full refund. If this is something you would like to do, please contact our support team on support@jetcards.uk

Your concerns have also been passed to the delivery team so that we can review our processes and avoid issues like this in the future.

Regards,
Jamie Richards

Rated 5 out of 5 stars

Fantastic service

Fantastic service, will definitely recommend shopping with them...very quick delivery & well secured with packaging etc.. thankyou x

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Ordered through the website which was…

Ordered through the website which was very easy to use and navigate. Items arrived well packaged and very quickly with constant updates to where my parcel was and its status with the delivery company. 100% recommend and will be back again soon to order.

25 October 2024
Unprompted review

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