Jettzy Reviews 5,201

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,518 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be smooth and easy, often highlighting the straightforward steps and quick confirmations. People appreciated the competitive prices offered, with some noting that the rates were the best they could find. The user experience, including the website's navigation, was frequently praised for being clear and easy to use. However, some customers also noted issues with price changes during the booking process, unexpected add-on costs, and difficulties with obtaining booking references. There were also reports of incorrect booking dates, problems with refunds, and poor customer service when trying to resolve these issues. A few people experienced the website freezing or not recognizing their bookings, leading to frustration and additional costs.

What people talk about most

Price

Customers had ambiguous experiences with price, with many finding good deals and competitive fares, sometimes... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and straightforward,... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing significant... See more

User experience

Reviewers mention positive feedback about user experience, with many customers finding the platform easy to... See more

Website

Customers consistently note ambiguous experiences with the website, with some finding it easy to book and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more

Rated 3 out of 5 stars

I like that the process was smooth and ticket prices are cheap. But during the checkout, they suddenly changed the price and raised it to +65aud which was misleading to me.

Rated 4 out of 5 stars

Booking was easy but the price did change slightly but all in all booking has gone fine I’m just hoping the flights don’t change and our holiday is smooth

Company replied

Rated 3 out of 5 stars

Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more

Company replied


Company details

  1. Airline ticket agency
  2. Flights search site
  3. Travel agent

Written by the company

Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

We never got reminded s or flight…

We never got reminded s or flight details

19 May 2026
Jettzy logo

Reply from Jettzy

Hi Kong,

We are not sure what you mean. Your ticket confirmation was sent to your email shortly after your payment. Do you mean an email to remind you when your flight is and when to check in? We are sorry for the inconvenience, but we do not offer this service.

Kind regards
Jettzy

Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!
Cancelled our flights home with NO COMMUNICATION and then booked us on a flight for the following day which meant we would have been stuck in Bali for an additional night with no accommodation.
Luckily we realised after checking itinerary so then they offered us an alternative flight on the correct day, we confirmed it and then get an email saying THAT flight is no longer available. Third time lucky after emailing back and forth, getting very slow responses and wasting our last day of holiday sorting this out, we finally got given a flight home for the right day. Get given our seats, we are all split up when I has paid EXTRA to confirm we would be sitting together. Contact Jettzy for a refund of this and get fobbed off and told I need to contact the airline. They have been an absolute nightmare to deal with, do your self a favour and book with someone else!

23 May 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Cailin,

Our system sent you the schedule change notification on 22 MAY 2026.

We're sorry for the inconvenience about the seat. We have requested one of our supervisors to review this matter and will get in touch with you.

Kind regards
Jettzy

Rated 3 out of 5 stars

The service is really good

The service is really good, what I don't like they put the prize up for the last minute, I wish they let me know earlier so I know exactly how much I have to pay. Regards

13 May 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 2 out of 5 stars

Booking a return flight for the same day

I tried to book a return flight for the same day, but your computer system could’nt understand and booked my return flight a week later.
I tried seven times over two days to book these flights to Brisbane on the 18/05/26 and still it reverted back to the 25/05/26 for my return flight.
All this ended up costing me an extra $755.
SORT IT OUT.

14 May 2026
Jettzy logo

Reply from Jettzy

Hi Ronald,

We have reviewed your booking log and can confirm that the ticket was issued correctly according to the flights that you had chosen.

Kindly contact our team at support@jettzy.com to rebook the correct flight. Please note it will be subject to the airline change penalty and any applicable fare difference.

Kind regards
Jettzy

Rated 2 out of 5 stars

Didn’t send my itinerary

Didn’t send my itinerary

14 May 2026
Jettzy logo

Reply from Jettzy

Hi Chris,

Please check your Junk or Spam mailbox. Please email us at support@jettzy.com if you require further assistance

Kind regards
Jettzy

Rated 2 out of 5 stars

My flight to Sydney on the 15th of May…

My flight to Sydney on the 15th of May went completely wrong.
Flight JQ608 14:55 pm
I proceeded to check in but it was denied. I then asked for assistance. The assistant could not find my booking. I was left with no other option but to purchase a new ticket for $284.00 dollar. I am a senior, Iam retired and have minimal income.
I was very disappointed and annoyed. My flight home was without issues. I can't understand why both tickets where purchase on the same day. Money was taken out of my account. I would like to be refunded my ticket for the flight to Sydney from Avalon. $201.47
Thank you

12 May 2026
Jettzy logo

Reply from Jettzy

Hi Peggy,

Kindly email our team at support@jettzy.com. We will review the booking and review your case. If the booking was invalid for you to travel, we will offer you a full refund of that flight.

Kind regards
Jettzy

Rated 1 out of 5 stars

Never book your tickets through Jettzy

Never book your tickets through Jettzy
They are scammers and not helpful.
You will lose your money, tickets and will have no solutions.

Stay away

22 May 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Singh,

If you have a valid ticket with us, please advise your concern and we will assist.

Cheers
Jettzy

Rated 5 out of 5 stars

Best Price and Smooth Booking Process

Jettzy offered by far the best price for the flights I was hoping to take. Almost too good to be true prices. Naturally, I worried that there might be a catch, but the price remained the constant through the booking process, which was very smooth and easy. Confirmations arrived fast and I was able to log into the airlines websites and see my flights as soon as I had the booking reference. I'd be very confident to use Jettzy again if they offered a good price on flights I wanted to book.

The only minor thing was they wanted a very small surcharge for both selecting vegetarian meals and for seat selection - something I chose not to select because I was confident this would be free through the airline's app once the flights were booked (it was). So just stay savvy if you want to avoid a few unnecessary dollars.

19 May 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

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