I bought an evening gown from jewelclues and honestly couldn't be happier. The quality is amazing and it fit me perfectly right out of the box. Wore it to a black-tie event last weekend and got so man... See more
Company replied
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Review summary
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Reviews shaping this summary
Customer service was great! Very quick to respond and very helpful. I wanted to change the size of the dress and few design changes to ensure it fits perfectly for my big day - they responded quickly... See more
Company replied
Fast and very helpful Customer Support, good quality, exceptional designs and fit like a glove. Even delivery was much faster than expected. I'm planning to buy more for the holidays. Highly recommend... See more
Company replied
I recently purchased a cocktail dress and I'm thrilled with my purchase! The quality of the fabric is exceptional, offering both comfort and a flattering fit. The design is elegant, perfect for any sp... See more
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Company details
Written by the company
JewelClues is a premium boutique specializing in handcrafted, made-to-order dresses for women who embrace their individuality and have a distinct sense of style. Each piece is brought to life by our small team, with considered silhouettes, distinctive details, and meticulous hand-finishing. We believe personal expression and a more considered approach to fashion can go hand in hand. By making each dress to order, we take a thoughtful approach to production while giving every piece the attention it deserves. We welcome customer feedback and value the opportunity to continually improve the experience we provide.
Contact info
United States
- hello@jewelclues.com
- jewelclues.com
3.9
Great
43 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Misleading website - poor quality
Agree with previous reviews.
Bought a dress for someone else. The customer experience throughout the process was very poor. I had to constantly chase them up for information
They offer made to order but when sending measurements their response was too late (they never asked me measurements I had to chase them up). They said too late 5 days after ordering when the processing time was estimated for 45 days. I can’t be “too late”
When dress arrived it wasn’t the same as advertised- misleading website, advertising
They talk about women business and sustainability but there is no way to contact of find who the owners are. Probably it’s a front to attract people who care about sustainable and inclusive business but experience is same or worse than a mass production Chinese company.
Agree with statement of : DO NOT SHOP THERE
9 October 2024
Unprompted review
Reply from Jewelclues
Dear Chio,
We’re sorry to hear that your experience did not meet your expectations. Unfortunately, we were unable to locate a verified order under your information.
Our Made-To-Order dresses are available in both standard sizes and custom measurements (Made-To-Measure). For standard sizes, our team does not request measurements, while for custom orders, size details can be provided during checkout, via a reply to the order confirmation email, or through our dedicated online page. Our team responds to all emails within 48 business hours, and once the crafting process begins, we are unable to change measurements.
Each Made-To-Order dress is meticulously handcrafted per order, with slight variations in detailing that make every piece one-of-a-kind. Our sustainability practices are verifiable and maintained by GoodAPI, with more information available on our website.
We genuinely value your feedback and are committed to continuously improving our products and services to meet customer expectations.
Disappointing(poor quality)
Opened the box to reveal a fishy smell, which is indicative of presence of formaldehyde. Cheap material overall. Lace insert on the chest area is off center. Padded cups are extremely cheap. It has the typical Chinese dress lace up ties on the back, as opposed to the hidden zipper/clasp it advertises. False advertising. Poor quality control.
3 May 2024
Unprompted review
Reply from Jewelclues
Dear Nydia,
We deeply regret that the dress didn’t meet your expectations. After reviewing our records, we were able to locate your order, which was a final sale. Unfortunately, we did not receive any communication from you regarding concerns after the dress was delivered.
Your dress was meticulously handmade by our skilled artisans using industry-standard tulle, free from harmful chemicals, including formaldehyde. Your comments regarding the design issues and back zipper are valuable and will help us improve our production processes and maintain the highest quality standards.
We appreciate your feedback, as it helps us continue refining our product and services. Thank you.
Defects and horrendous experience
I ordered 3 dresses. 2 of the 3 dresses arrived faulty. JewelClues refused to accept a refund for 1 of the dresses and implied I was at fault for the defects.
They also provided customs with incorrect information so I was charged almost double as much for taxes and customs as I should have been.
Worst customer experience I have ever had. DO NOT SHOP HERE!
13 October 2023
Unprompted review
Reply from Jewelclues
Dear Lisa,
We’re very sorry for the frustration this situation caused. Our shipping policy explains that customers are responsible for customs duties. In this case, an incorrect value was submitted due to a Shopify app error, and our team took immediate steps to resolve it with you.
Each of our dresses is handmade by skilled artisans and passes a thorough quality check before shipment. While our records and inspections did not indicate any defects, we still worked with you in good faith and issued a substantial refund as per your request—covering the majority of your order total.
We regret that a negative review was placed after a resolution was reached, but we remain fully committed to fair business practices, transparent communication, and continuously improving based on customer feedback.
Thank you for sharing your thoughts.
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