I purchased 3 rings but the advert was…
I purchased 3 rings but the advert was for H Samual jewellers , only when I received a confirmation email did I see it was Jewelleysoul.com. Have I been scammed? I don't have the items yet as they say it takes 20 days to deliver
Reply from Jewelersoul
Hello Debbie,
I'm sorry to hear you bought some of my pieces through an intermediary. I don't have you as a costumer, and neither does the company you call H.Samuel Jewellers. They must have bought them as a private individual. Are you sure all the pieces are mine? There could be other suppliers. However, I think the 1-star review is very unfair with me, as I'm not aware of all this. Could you tell me the dates we're talking about and your location? I don't have that information, so I can look into it and try to clarify things. If I sent you an email, please could you give me your tracking number?
I always keep a close eye on my shipments, and I don't know how long it's been delayed to file a claim with Correos de España (Spanish Postal Service), but I need more information to take action. (please send me a email with this information)
Again, I'm sorry about this situation, and I hope you receive your order soon.
Virginia