Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
Company replied
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
- #31 of 63 best companies in Car finance and loan company
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They was very helpful and got straight…
They was very helpful and got straight on to find me a deal for a car many thanks
4 February 2026
Reply from Jigsaw Finance
Thank you for taking the time to leave your review, Richard. We appreciate you choosing Jigsaw Finance and for sharing your feedback. Support that is clear, responsive, and focused on finding the right outcome is exactly what customers should expect when working with us. If you ever need help again in the future, the team will be happy to assist.
Reply from Jigsaw Finance
Thank you for your review, Karen. We appreciate you taking the time to share your feedback. Providing a professional and supportive experience is what customers should expect when dealing with us. If you need any assistance in the future, we’re always here to help.
Reply from Jigsaw Finance
Thank you for taking the time to leave your review, Jeannie. We appreciate you choosing Jigsaw Finance and for sharing your feedback. Making the process clear and straightforward is exactly what customers should expect when working with us. If you ever need any help in the future, we’ll be happy to assist.
Reply from Jigsaw Finance
Thank you for taking the time to leave your review. We appreciate the feedback and your comments on the speed and professionalism of the service. If you need anything further in the future, we’re always happy to help.
Highly recommended Paul.
Dealing with Paul was the most comfortable experience from start to finish. He updates you from the minute you submit the soft check about the process, what is needed, what options there are and timelines etc. If you need to meet a time, he’ll push to make sure it’s done. He wasn’t pushy at all, couldn’t vouch for him enough. He’ll most certainly sort you out! Also process with Jigsaw was very simple as well. Took 2 days to get it over and done, but really and truly if I had walked into a dealer in the morning, I’m sure they’d have sorted it out same day and drive off the forecourt soon as.
5 February 2026
Reply from Jigsaw Finance
Thank you for taking the time to leave such a detailed review, Fahim. We appreciate you sharing your feedback and your recommendation. It’s good to know the process felt straightforward and well paced from your point of view. If you need any assistance in the future, we’ll be happy to help.
Good customer support and interaction…
Good customer support and interaction explained everything perfectly for me to understand
4 February 2026
Reply from Jigsaw Finance
Thanks for taking the time to leave a review,
Clear, supportive communication is central to how we work, so it’s good to know everything was explained in a way that made sense and felt easy to follow. We appreciate you sharing your experience and for choosing Jigsaw Finance.
An absolute pleasure to deal with this…
An absolute pleasure to deal with this amazing team
Sorted out in less than 5 hours
Would definitely recommend
3 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Graham.
We appreciate you choosing Jigsaw Finance and taking the time to recommend us. If we can help again in the future, please don’t hesitate to get in touch.
Fantastic and friendly service and very…
Fantastic and friendly service and very quick to respond
2 February 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Carlo.
We appreciate you taking the time to leave feedback and for choosing Jigsaw Finance. If you need any support in the future, we’re here to help.
Reply from Jigsaw Finance
Thanks for leaving a review, Mark.
We appreciate you choosing Jigsaw Finance and taking a moment to share your feedback.
I was given Reese to sort out my…
I was given Reese to sort out my finance for my new car couldn’t rate him any higher and how on the ball he was with everything kept in touch and talked me through all the things as I’m rubbish with emails but nothing was a bother for this guy he’s amazing can’t thank him enough
3 February 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for taking the time to leave this review, Paula.
It’s good to hear you felt well supported throughout your finance journey and that communication was clear and easy to follow. Helping customers feel comfortable and guided through each step is exactly what we aim for.
Thank you for choosing Jigsaw Finance and for sharing your experience.
Reply from Jigsaw Finance
Thank you for taking the time to leave a review, Edward.
Providing a consistent, professional experience is important to us, and it’s good to see that reflected here. We appreciate you continuing to choose Jigsaw Finance.
Good customer relationships and good listening.
Good customer relationships, they listen to you even when you and try to explain everything...
1 February 2026
Reply from Jigsaw Finance
Thank you for your review, Henry.
Building strong relationships and taking the time to listen and explain things clearly matters to us. We appreciate you sharing your experience and for choosing Jigsaw Finance.
Do not use this company,I got a car…
Do not use this company,I got a car after the 3 month warranty ended had to replace clutch and gearbox,cost me £2200, 1 year later engine blew up. Now I have no car and still owe £2000 on car worst experience ever
2 February 2026
Unprompted review
Very helpful and professional
I as contacted by one adviser and he dealt with everything all the way through, any minor hiccups he would deal with it professionally and promptly to move on. He was very helpful finding a car. Just fantastic help all the way through.
31 January 2026
Reply from Jigsaw Finance
Hi Luke, thank you for taking the time to leave this review. We aim to keep things clear, organised, and well managed from start to finish, even when small issues come up along the way. It’s good to know the support you received felt professional and well handled throughout. If you ever need anything in the future, the team is always here to help.
BMW A1 series
From my experience. Jigsaw Finance is very easy, convenient and comfortable for all the customers to get the car in finance. On top of that, customer services is very good. They make us very comfortable, always ready to help, communication is a key. To be honest, I really like their services and their product. this is on top notch of level. And, Mr Tom who is dealing with me on this journey, I would like to say, he is the backbone of this industry. He is very friendly, comfortable and helpful throughout my call. With his help, it makes me very confident at the same time comfortable to deal with him.
I would like to recommend evert customer for to look jigsaw finance , if you want to have a car on finance. Really trustworthy, comfortable, and very quick response as well.
1 February 2026
Unprompted review
Reply from Jigsaw Finance
Hi Sohan, thank you for taking the time to share your feedback. Providing clear communication, consistent support, and a straightforward experience is central to how we work, so it’s good to know this came through during your journey.
Habib was extremely helpful and helped…
Habib was extremely helpful and helped make the whole process a lot smoother despite a few obstacles along the way. I have no complaints at all and can recommend Jigsaw Finance who simplified the whole process.
19 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Kev, thank you for your review. We focus on keeping the process clear and well managed, even when there are challenges to work through, so it’s good to know that came across. We appreciate the recommendation and your trust in Jigsaw Finance. If you need any support in the future, the team is here to help.
Andy Gibson offered me an outstanding…
Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps and what to expect. I'm really greatful and I recommend Andy for anyone who is looking to get a good deal with a dedicated and passionate person who is an expert in his field. Thank you
30 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Roxandra, thank you for taking the time to leave this review. We aim to provide clear guidance, patience, and consistent support throughout the process, so it’s good to know this came across in your experience. We appreciate the recommendation and your trust in Jigsaw Finance. If you need any help in the future, the team will be happy to support you.
The process the systems and Docusign…
The process the systems and Docusign delivery is designed for speed and no fuss process. I give it the highest score possible. Experts in financial delivery for us as a business. Five stars all day.
28 January 2026
Unprompted review
Reply from Jigsaw Finance
Hi Mark, thank you for taking the time to leave a review. We focus on keeping the process efficient, straightforward and easy to manage, particularly when speed and clarity matter to a business. It’s good to know that the systems and document handling supported that well for you. Thanks again for the feedback and for working with Jigsaw Finance.
Jigsaw really supported me through the…
Jigsaw really supported me through the process. I dealt with Jordan who was very sensitive to my anxiety illness and led me through each step. He was never too busy to answer any queries.
23 January 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for taking the time to leave this review.
We recognise how important it is to feel listened to and supported, especially when the process feels overwhelming. Clear guidance, patience, and making time for questions are all part of how we aim to look after people throughout their journey.
We appreciate you sharing your experience and wish you all the best going forward.
What a service
Phil did a great job at helping me source a vehicle, even when he wasn't working he went above and beyond to ensure that I was top priority. All the staff there were very professional and the job was seamless to them, But Phil is the top dog here!
6 January 2026
Unprompted review
Reply from Jigsaw Finance
Thank you for your review, Rob.
Providing clear, professional support and staying accessible throughout the process is central to how we work. We appreciate you taking the time to share your feedback and for choosing Jigsaw Finance.
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