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Jigsawpuzzlesdirect Reviews 

29,428
•
TrustScore 5 out of 5

4.8

Hobby shop
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Review summary

Created with AI, based on recent reviews

Looking at 615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of available puzzles, noting that the selection offers something for everyone and satisfies all tastes. Reviewers also emphasize the reliable and fast delivery service, which ensures purchases arrive promptly and safely across different locations. Furthermore, buyers appreciate the user-friendly online ordering process and consistently highlight the exceptional overall product quality. Some reviewers were not happy with occasional delivery problems, mentioning that puzzle boxes sometimes arrived damaged during transit. These consumers expressed frustration when packaging was dented, pointing out that sturdier materials would significantly improve future orders.

What people talk about most

Product

Reviewers mention positive feedback about product satisfaction, highlighting a huge selection of fantastic... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping, proper... See more

Service

Clients share positive opinions on service, noting that the company is reliable, fast, and consistent.... See more

Quality

Consumers find quality to be positive, regularly highlighting that the puzzles are fantastic, well-made, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to order from site and jigsaws usually come well packaged and quick delivery. The only time I have had a poor packaged item was a wasgij puzzle bought for me that came with badly damaged box... See more

Rated 5 out of 5 stars

Fantastic choice of puzzles and super service. I had made a mistake in my order and phoned to sort it out. I was reassured immediately and my order was delivered on time as usual. I can honestly say I... See more

Rated 5 out of 5 stars

Having used Jigsaw puzzles direct for many years I can only repeat myself and say they are the best distributors in the country. I have never been disappointed with their service. My only problem is f... See more

Rated 5 out of 5 stars

Always have lots to choose from. Very quick transaction from ordering on line , to receiving my jiggy!!!, always been very reliable , thank you

Company details

  1. Hobby shop

Written by the company

Jigsaw Puzzles Direct was founded in 1999 and prides itself on excellent customer satisfaction and quality products. We have now shipped over 1 million jigsaw puzzles throughout the UK and across the world making us probably the largest independent jigsaw retailer!

Contact info

4.8

Excellent

TrustScore 5 out of 5

29k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(29,428)

593 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivery Issues

As usual the puzzles arrived well packed and I’m sure will be a pleasure to complete. The problem is you no longer seem to use the post office for deliveries. I paid £6.99 for a next day delivery which came at teatime (in my allocated hour) but earlier that day I saw one of their vans going past the end of my street at 10.30am.

5 August 2026
Rated 5 out of 5 stars

One happy customer.

Having used Jigsaw puzzles direct for many years I can only repeat myself and say they are the best distributors in the country. I have never been disappointed with their service. My only problem is finishing up with dozens of second hand jigsaws and not knowing what to do with them.

28 July 2026

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