Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more
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Review summary
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Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more
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We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more
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We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more
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Company details
- #9 of 97 best companies in Lighting Shop
About Jim Lawrence Lighting & Home
Written by the company
|
Contact info
The Ironworks, IP7 6BQ, Ipswich, United Kingdom
- 01473 826685
- sales@jim-lawrence.co.uk
- jim-lawrence.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really pleased with wall lights and…
Really pleased with wall lights and pendants. Both are a great quality and look fantastic . Arrived in large sturdy boxes with lots of packing. Super fast delivery. Thoroughly recommend.
1 May 2026
Reply from Jim Lawrence Lighting & Home
Dear L Lancaster,
Thank you for taking the time to sharing your five star review. We are thrilled that you are pleased with your order and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence
The staff at Jim Lawrence were…
The staff at Jim Lawrence were incredibly helpful and polite. They were knowledgeable and efficient when I placed the orders over the telephone and confirmed and invoiced speedily. I placed several orders over a short period and the deliveries were made next day or exactly as requested. Impressive.
1 May 2026
Reply from Jim Lawrence Lighting & Home
Dear TB,
Thank you for sharing your five star review. We are delighted that you are pleased with the service you recieved from us and that your order arrived with you in good time.
Warm Regards,
The Jim Lawrence Team
Quality company selling quality…
Quality company selling quality products. Service and delivery excellent too. The pendant lamps are stunning over our breakfast bar - very classy; beautiful.
30 April 2026
Reply from Jim Lawrence Lighting & Home
Dear A S,
Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the quality of your order and that it arrived with you in good time.
Warm Regards,
The Jim Lawrence Team
Reply from Jim Lawrence Lighting & Home
Dear Melodie,
Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with the service you recieved and that your order arrived with you in good time.
Warm Regards,
The Jim Lawrence Team
The rimlock case was beautifully made…
The rimlock case was beautifully made and the keep was robust and a perfect match.
The deadlock was fine but when the latch was withdrawn it twisted which seemed odd. It doesn’t work as well as it looks.
The knobs were slightly oversized for the lock.
If would be nice if it had come with an escutcheon.
29 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Mr Beard,
Thank you for sharing your review with us. We are delighted that you are pleased with the quality of your rim lock.
We apologise for the trouble you are experiencing with the lock. One of our helpful customer service team members will be in contact with you to look into this further.
Warm Regards,
The Jim Lawrence Team
Excellent service
29 April 2026
Reply from Jim Lawrence Lighting & Home
Thank you for sharing your five star review with us. We are delighted you are pleased with the service you recieved and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
Fab company with a focus on British…
Fab company with a focus on British making, very happy with my house numbers.
23 April 2026
Reply from Jim Lawrence Lighting & Home
Dear AW,
Thank you for sharing your five star review with us. We are delighted you are pleased with your house numbers you ordered and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
Superb quality...always used Jim…
Superb quality...always used Jim Lawrence for curtain poles and accessories...simply the best on the market.
29 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Paul,
Thank you for taking the time to share your five star review with us. We are delighted you are pleased with the quality of your order and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
Very good quality and finish- virtually…
Very good quality and finish- virtually all our lights and poles are from Jim Lawrence and are just the quality and style that we like. Highly recommended, as is the excellent service.
28 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Chris,
Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
Brilliant service and really beautiful…
Brilliant service and really beautiful lighting. This is my second order from the company as I so loved my pendant lights purchased in 2021! Very nice to be able to talk to a human too!
28 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Belinda,
Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with the service you recieved from us and your order. We hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
Reply from Jim Lawrence Lighting & Home
Dear James,
Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with your order and we hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
As always the team at Jim Lawrence have…
As always the team at Jim Lawrence have been helpful, efficient, pleasant and friendly and our purchases are excellent quality and as lovely as they look. Also delivered quickly.Thankyou.
21 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Judith,
Thank you for your kind review that we will be sure to share with the rest of the team. We are delighted that you are pleased with the quality of your JL products as we believe nothing looks as good as those things that are made by hand with care. We look forward to welcoming you back soon.
Warm regards,
The Jim Lawrence Team
this company has no B2B trade policy
this company has no B2B trade policy. made it unviable to proceed. with no policy, and prices published, we would incur order and QC control costs and product liabilities as part of a complete service, however good the final product may have been, The score reflects an inflexible approach to sales.
28 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Mr Bianchi
Thank you for your feedback, although giving us 2 stars simply because we do not offer a trade discount seems a little unfair.
As a British manufacturer selling direct to the end user, we endeavour to keep our prices as low as possible for all our customers. We do not differentiate between trade and retail and do not build an extra margin into our retail prices in order to cover a discount for the trade. We believe in one fair price for everyone.
Our aim is to offer high-quality products alongside excellent customer service, and we constantly strive to look after all our customers with the same standard of care.
Best regards
The Jim Lawrence Team
Reply from Jim Lawrence Lighting & Home
Dear Julie,
Thank you for taking the time to write us a review, we really appreciate the feedback. We are thrilled you are happy with your JL product and that the customer service team were able to help you. We hope to see you again soon.
Kind regards,
The Jim Lawrence Team
Highly recommend
Lovely shop with some very individualised products.
The bathroom light pull cord I purchased was perfect for a traditional Victorian house which I hadn't found anywhere else.
Customer service was excellent, very helpful and polite. Timely with postage. Would highly recommend.
8 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Christina,
Thank you for your lovely review that we will be sure to share with the rest of the team. We are so pleased you found the right light pull for your home and hope to welcome you back soon.
Kind regards,
The Jim Lawrence Team
Reply from Jim Lawrence Lighting & Home
Dear Justin,
Thank you for your 5 star review, we really appreciate all the feedback we get. We're glad you found our showroom team helpful and hope to see you again soon.
Kind regards,
The Jim Lawrence Team
First class from start to finish
First class from start to finish. Amazing products and superb customer service. Wouldn’t hesitate to recommend and use again.
Thank you!
20 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Mrs Swan,
Thank you so much for taking the time to leave us your kind review. We are thrilled you are happy with your JL experience and hope to welcome you back soon.
Warm regards,
The Jim Lawrence Team
Very positive experience
Most of the business was transacted by phone, and the representative I spoke to was knowledgeable, helpful and efficient. There were some unusual features about my order, but all difficulties were smoothed out and everything proceeded without any hitches. The final result was everything I could have hoped for.
20 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Sue,
Thank you for your lovely feedback. We're delighted that we were able to help you with your order and you found our customer service was helpful as it is at the very heart of what we are about. We hope you love your JL products and that we get to welcome you back soon.
Kind regards,
The Jim Lawrence Team
Great customer service
The person that I spoke to over the phone was extremely knowledgeable and answered all of my questions. They volunteered to send me samples which was most useful
17 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Trevor,
Thank you for taking the time to share your five star review with us. We are thrilled that you are pleased with the customer service you recieved from us and we will pass on your kind words to the rest of the team here at Jim Lawrence.
Warm Regards,
The Jim Lawrence Team
Quality products and excellent service.
24 April 2026
Reply from Jim Lawrence Lighting & Home
Dear Peter,
Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order and the service you recieved.
Warm Regards,
The Jim Lawrence Team
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