JimmyJane Reviews 

1,292
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quality and thoughtful design of the products, finding them effective and long-lasting. Reviewers frequently highlight the excellent customer service and appreciate the fast and discreet shipping. Many consumers have been loyal to the brand for years, often replacing favorite items and expressing satisfaction with their purchases. However, some customers also noted significant issues with product functionality, such as devices not working upon arrival or failing shortly after purchase. There are complaints about changes in product design, with newer versions being perceived as lower quality or less effective than older models. A few other people also felt that customer service was unresponsive to their issues, particularly regarding defective items or refund requests.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Many customers praise the... See more

Quality

Users describe ambiguous interactions with product quality, with many reviewers praising the products as... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as "top-notch" and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that shipments... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.

Rated 5 out of 5 stars

Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more

Rated 5 out of 5 stars

I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more

Rated 5 out of 5 stars

I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more


Company details

  1. Online marketplace
  2. Sex toy store

Written by the company

JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,292)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy Jane! We have been purchasing Jimmy Jane products for years, they sell a variety of high quality ‘must have’ products! All around good company to deal with. Thank you!

13 October 2025
Rated 3 out of 5 stars

the shipping used to be discreet when I…

the shipping used to be discreet when I last bought something a few years ago but this time the package came and the business i bought from was written and maybe that's necessary but I wish it could be a bit more discreet.

4 August 2025
Rated 2 out of 5 stars

I had a prior iteration of the Form 2…

I had a prior iteration of the Form 2 (the one where it charged on a base). This new one is booty by comparison. My original Form 2 finally died (after having had it like 10+ years), so I re-purchased. This new version is horribly designed. I don't even know why they changed it. The charger is magnetized, but NEVER stays attached to the toy, and the vibration feels more "sharp" and less "rumbly" than the old one. The material is also different. Disappointed in the new toy. :(

4 August 2025
Rated 1 out of 5 stars

I received a defective device

I received a defective device. I contacted customer services which is hard to talk to over the phone and there is a three day response via email. I explained to them the situation. I also informed them that I paid for expedited shipping. Three days later, I have not received a tracking number or my item. Neither have they offered to reimburse me for shipping. I only use Jimmy Jane products, but due to this experience, I’ll shop elsewhere.

28 July 2025
Rated 1 out of 5 stars

Not as advertised

The item inside the box received is not what was pictured. It isn’t what is on the face of the Icicles massager.it looks cheap , not worthy of your brand . I have purchased items before this is a disappointment. I’m unhappy with this product.

1 July 2025
Rated 1 out of 5 stars

I purchased the ‘little chroma’ years…

I purchased the ‘little chroma’ years ago from jimmy Jane. It was actually chrome. Had one one speed - which always did me fine. After having it for 20 years it started making noise - so I got rid of it.
Time went by - i remembered how great the ‘little chroma’ - I purchased another - it no comparison - this one is made of aluminum - no weight to it - annoying unwanted speeds - it’s cheap and poorly made - like most things these days.
I highly DO NOT recommend this product.

26 June 2025
Rated 1 out of 5 stars

Received a used vibrating…

I ordered 3 pairs of “vibrating panties” two of the boxes were fine, but I opened the third box to find the panties were missing and the other items - charger and vibrator - looked used. Disgusting.

25 June 2025

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