Super quick delivery and great product. I would defibately recommend. The only reason for stars this time ks because the delivery compant they used threw the package over my gate so all the cans were... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Jimmy service and more importantly coffee is awesome! Personal favourite is the strong and protein one! But the chocolate milk really blew me away. Naughty but very nice on the ingredients, only 3... See more
As someone who has never liked coffee (though this was my first iced coffee), the Caramel Iced Coffee was just right! It wasn't too sweet or too strong, certainly no complaints! :)
I first tried Jimmy's iced Oat coffee whilst onboard Spirit Of Adventure. It was delicious. So, I placed an order direct with Jimmy's as the price was great. However, I then received an email saying E... See more
Company details
Written by the company
If you’re into truly refreshing Iced Coffee, you’ve come to the right place. We offer a wide range of products for all coffee enthusiasts, with a special emphasis on sustainable packaging and single-origin, Rainforest Alliance Coffee. - Available online and in all major supermarkets!
Contact info
Unit 1, 8 Airfield Road, BH23 3TG, Christchurch, United Kingdom
- 01202611364
- info@jimmysicedcoffee.com
- jimmysicedcoffee.com
3.7
Average
1K reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jimmy's Iced Coffee
Yes, yes, yes. Thank you Dale!
Thanks to staff an d company.
Hi, I have no problems with the staff or the company. I think there was a glitch in the system when you had a web site update, it lost my info about being a subscriber and for two monthe I was charged full price, But there was is problems, the money has been refiunded. Thanks
Kindest Regards, Marilym
9 August 2022
Reply from Jimmy's Iced Coffee
Hi Marilyn, You're correct, we had a system update that caused a few glitches. Sorry for the inconvenience you had and thanks for being so awesome and understanding. Have a great week!
Parasol Paradise
Ordering on Jimmy’s website was straightforward and collection of parasol was offered, which saved on delivery costs. Used parasol on beach, it was sturdy, a great design, colour and it tilts too which is very useful. Thank you, really pleased with my purchase!
8 August 2022
Reply from Jimmy's Iced Coffee
Yes! This is awesome. I hope you had a great day at the beach!
Good service
While the delivery was not next day it was early the following morning which was OK
8 August 2022
Reply from Jimmy's Iced Coffee
Thank you Alan. Enjoy your Iced Coffees!
Reply from Jimmy's Iced Coffee
Pleased to hear it, thanks Edgar!
Reply from Jimmy's Iced Coffee
Thank you Jayne! Have a great day.
Super happy with my order and they gave…
Super happy with my order and they gave me a free case!
The coffee is soo good and is worth its price. Have and would recommend .
7 August 2022
Reply from Jimmy's Iced Coffee
Thank you so much for leaving such a great review and for joining us as a product subscriber! Enjoy your Mochas Rick!
Fantastic products and great service.
Fantastic products and great service.. best iced coffee ever
5 August 2022
Reply from Jimmy's Iced Coffee
Thank you Emma!
Excellent customer service
Excellent customer service
Contacted me quickly to arrange a swap
In products and provided me with some freebies!
The oatmilk version is the only let down. Great product though.
5 August 2022
Reply from Jimmy's Iced Coffee
Hi Robert, Thank you for your review. Sorry to hear our Oat didn't quite float your boat! Hopefully one of the other Iced Coffees in your order hit the spot. Have a great day!
Best Coffee ever
4 August 2022
Reply from Jimmy's Iced Coffee
Best review ever. Thank you so much Jane!
Reply from Jimmy's Iced Coffee
Just what we like to hear, thank you Sharon!
Made to feel special when I was at fault
Thank you Jimmy's Coffee for the fantastic customer service! I have updated my review and score to reflect your KYCU moto. The initial problem was mine and the delivery once left is out of your control. After all it's all about the coffee, good tasting iced coffee, thanks for that!
3 August 2022
Reply from Jimmy's Iced Coffee
Hi Mark, I'm sorry to hear you were disappointed with your delivery. The promotion of the free merch was for all orders of 2 or more cases. Unfortunately, your order was for 1 case which is why the merch would not have been sent. We would however love to get you some merch sent out as a way of apologising for the confusion. We will get this sorted asap for you. Have a great day!
Why has Jimmy’s skinny flat white been…
Why has Jimmy’s skinny flat white been discontinued???
2 August 2022
Unprompted review
Reply from Jimmy's Iced Coffee
Hi Hilary,
I know, we're sad too. Unfortunately, we had to discontinue Skinny as it had been delisted from one of our major retailers and we simply could not afford to make it just for our online store only.
As an alternative, you might like our Extra Shot. It's only 8 kcals more per 100ml than Skinny and has the same amount of caffeine. Let us know if you give it a try! Have a great day. #KYCU
Reply from Jimmy's Iced Coffee
Thank you James. Have a great day!
Fab service, even better coffee
Ordered our coffee on the day before it arrived, very quick processing and posting.
We tried jimmys for the first time at the malle mile & we’re hooked, some real good iced coffee! And having an oat latte means my partner can get to have one too
2 August 2022
Reply from Jimmy's Iced Coffee
Hannah, thanks so much for giving out stuff a try at The Malle Mile. It means a lot that you've now come over to join our crew! Enjoy and have a great day!
Very good service and great tast
The coffees arrived on time and the oat milk coffees taste fantastic very happy thank you
1 August 2022
Reply from Jimmy's Iced Coffee
Thank you Sarah! So stoked you enjoyed our Oat BottleCan. Have a great day!
Not as tastes as I hoped
Not as tastes as I hoped. Sorry , but try Aldi coffee and you will taste the difference
26 July 2022
Reply from Jimmy's Iced Coffee
Cheers for the review Toni and sorry to hear our Iced Coffee wasn't to your taste. We worked hard to get the balance right here of taste, while not being overly sweet, and still gives you that neat, rainforest alliance, coffee fix- unfortunately, that doesn't suit everyone!
Have a great day and KYCU.
Excellent service
Excellent service, initial order confusion sorted out. Would highly recommend Jimmy's Iced Coffee, great taste, faultless service.
25 July 2022
Reply from Jimmy's Iced Coffee
Thank you Nick. I am super stoked you've joined us as a subscriber, it really means a lot. Have a great day!
That never turned up .
That never turned up .. customer service blamed delivery company which they said they weren’t responsible for . Don’t bother
24 July 2022
Reply from Jimmy's Iced Coffee
Hi Justine, I am sorry to hear you are not happy with your experience, this is something we don't like to hear. Unfortunately, delivery is out of our hands but we will always try our best to provide a solution. I have checked with our couriers and can see there were multiple delays on your delivery, therefore our customer service team came to the conclusion your order had been lost. I can see our customer service offered to either get the order re-sent out for you or provide a refund, which you chose the refund. I am sorry that you are not happy with the outcome on this occasion. Thank you and have a great day.
Reply from Jimmy's Iced Coffee
Thank you Margaret!
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