Jim's British Market logo
Visit website

Jim's British Market Reviews 530

•
TrustScore 5 out of 5

4.9

Grocery Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products and the wide selection available, often highlighting the quality of goods and the variety of British items. The service is frequently described as excellent, with many appreciating the helpful and efficient staff who provide great communication and follow-up calls. Reviewers also commend the fast and prompt delivery, noting that orders arrive on time, well-packed, and in perfect condition. However, some people mentioned issues with packaging, where items were damaged during transit or difficult to unwrap due to excessive tape. A few other people also felt that there was a lack of tracking information for their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Consumers find product to be positive, with many reviewers praising the high quality and wide selection of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent products as always but must give a special mention for the quality of packaging of the goods. The outer packaging looked as if it had gone through the wars (!) but inside no damage whatsoeve... See more

Rated 5 out of 5 stars

Always good products and a good service. Have been a customer at Jim's for years going back to the good old St. Genis days ! However I just want to say that I particularly appreciated that one of Jim... See more

Rated 5 out of 5 stars

Excellent service as usual, they have extra touches like checking an order if needed or letting you know when stuff will be in the shop. Very easy to work with.

Rated 5 out of 5 stars

Everything was delivered as promised and in perfect condition. Very useful that it is possible to return the packaging. Nice website with all the infos one might need. We definitely will order again!... See more

Company details

  1. Grocery Store
  2. Online marketplace
  3. Supermarket

Written by the company

Jim's is a family business and leading retailer of British and expat food products in Switzerland, and neighbouring France, since 1996. Our main focus is delivering a great service, along with a huge variety of fresh, frozen and ambient goodies. We have a store in Gland (VD) and our jims.ch webshop delivers all across CH. The 'B' (rexit) word has been banned, however these challenging times have created connections and partnerships with new suppliers, opened up new routes we would not have considered and enabled us to bring a wider variety of products than ever before. But the thing we value most is our customers, and we pride ourselves in making sure that everyone who walks through our door in Gland, or orders from jims.ch, leaves happy in the knowledge we did everything we could to make their experience with us a great one.

Contact info

4.9

Excellent

TrustScore 5 out of 5

530 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

placed several orders over the years Reliable, quick deliveries, always receive what I order, large selection... in a previous order a couple of bags of flour were expiring soon. if unsure about an expiry date send an email before ordering. They will help you.

Update. I placed an order today for delivery . I forgot an item. I called the shop. I spoke with Sam. She is great. Very helpful very friendly. Sam said she is putting my order together in a box. She said I should create a new order with just the item I forgot. I should Select for pick up in the Shop so I do not have to pay for a separate box to be posted. Sam said she would put the forgotten item into the box with my other order. She called me to assure me that the forgotten item is now in the box with my original order and I will only pay for the shipping once. She is great

8 February 2025
Unprompted review
Rated 5 out of 5 stars

haggis purchase

When ordering online for the first time, we were unable to complete the form so we called Jim's and Tom answered and very professionally assisted us. Extremely warm welcome in the shop.

17 January 2025
Rated 5 out of 5 stars

Excellent service

The Jim's British Market website is very clearly laid out and the selection of products is impressive. What's more, you can even suggest products to be added to the store. The ordering process is pleasant thanks to the customer-friendly website and the products ordered are not only delivered quickly but also carefully packaged. Thank you very much for this great service.

Translated with DeepL.com (free version)

8 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look