The floor routing was quick with no mess, the pipes were installed tested and grooves filled with latex a whole area with two loops and about 150m of pipe were completed in about 6 hrs in total
Location
Switch locationUnit 14a Symondscliff Way, Severn Bridge Industrial Estate, NP26 5PT Caldicot, Wales, GB
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Fitted underfloor heating to the whole of my ground floor. JK were recommended by the heat pump installer WDS and did an excellent job. They ground out channels for the water pipes with very minimal d... See more
Company replied
Jk have been exceptionally helpful from planning the retrofit project through to completion. Indeed the technical department have answered so many questions they were very helpful. Thanks James an... See more
Company replied
Dan (JK Wales) met me on site to discuss the project. He was very helpful, with the project scope agreed, the placing of the order was straight forward.The install work was swift within the pre-exist... See more
Company replied
Company details
Written by the company
JK floorheating provides the JK® system, a unique, revolutionary, in-ground UFH system without any build-up in height. The specially designed and patented ‘JK floorgrinder' dustlessly creates grooves in the existing screed into which the heating pipes are laid. This makes the JK® system a very unique and desirable zero build-up, warm-water underfloor heating system, which can be installed into renovations, refurbishments, change of use projects or new-build projects. JK operates from seven locations in the UK covering the entire country from your local branch. Check our website for full branch details in your area.
JK® system
Written by the company
- 'Heat your home from the floor up!'
- The JK® system is a water-based retro-fit underfloor heating system (UFH). Our installation method uses patented JK floorgrinders to create 15*15mm channels into existing screed or concrete floors whilst maintaining dustless extraction. Heating pipe is then laid into these channels which sit directly below the floor finish.
- Highlights system
- ✓ Affordability: no sub-floor work needed ✓ Quick installation: can be completed within a single day by trained JK installers ✓ Suitable for all floor finishes: Tiles / LVT / Engineered Wood ✓ Responsive: you can feel the warmth in minutes Underfloor heating delivers comfortable, uniformed warmth whilst consuming less energy, acting as a primary heat source without the need for radiators.
- Donate to Charity - Dare to Live & Circus Star -
- JK floorheating Ltd will donate per legitimate review a contribution to Circus Star to give a disadvantaged child a magical night and Dare to Live to support servicemen and women transition to civilian live.
JK's Comprehensive Warranty: Comfort and Security for Life
JK SYSTEM ~ peace of mind
Erleben Sie unvergleichliche Ruhe mit JKs umfassender Garantie, die bis zu 50 Jahre Abdeckung auf bestimmte Teile der Fußbodenheizung bietet. Genießen Sie eine lebenslange Garantie, die nicht nur Wärme, sondern auch dauerhaften Komfort, Sicherheit und Seelenfrieden für Ihr Heizsystem gewährleistet.
Contact info
Unit 14a Symondscliff Way, Severn Bridge Industrial Estate, NP26 5PT, Caldicot, Wales, United Kingdom
- 01291448566
4.5
Excellent
17 reviews
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The floor routing was quick with no…
The floor routing was quick with no mess, the pipes were installed tested and grooves filled with latex a whole area with two loops and about 150m of pipe were completed in about 6 hrs in total
28 August 2026
UFH whole ground floor install
Fitted underfloor heating to the whole of my ground floor. JK were recommended by the heat pump installer WDS and did an excellent job. They ground out channels for the water pipes with very minimal dust. When the recent heatwave made it too hot to continue through the afternoon, they offered to come back on Saturday morning to complete. Always on time, professional and tidy job. Thank you guys!
26 June 2026
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Greatly appreicate this review Phil.
Having done multiple projects wherre we have collaborated with WDS, we are always sure that our UFH system is being designed / spec'd and installed correctly.
Glad we were able to assist and push through to keep things on schedule for you.
Warm regards
JK Team
Excellent service start to finish
Excellent service start to finish, really pleased with the outcome and value for money
30 September 2025
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Kate,
Thank you for leaving us with your comments and review.
We are very pleased to have been able to assist you with your UFH requirements and glad you found everything to be satisfactory.
Warm regards
JK Team
A hassle free experience
A hassle free experience. Although performed by a different team each day they had obviously coordinated their work schedule and the whole process took less time and less mess than I was expecting. I should also mention the lady in accounts who dealt with my antiquated paying method (as I do not have internet banking) with patience and humour.
27 June 2025
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Robert,
Thanks so much for leaving us with such a positive review based on your experiences with us.
Delighted to hear our team down in Wales and Exeter have looked after you during your processes.
You most likely have dealt with Helen in our accounts department, but Jules also covers on occasion when delaying with payments so we will pass your comments over to them.
We hope to be able to provide our service to you and your business across many more projects in the future.
Warm regards
JK Team
Jk flooring 5 star…
Jk have been exceptionally helpful from planning the retrofit project through to completion. Indeed the technical department have answered so many questions they were very helpful. Thanks James and team and Dan for coming over to view the project.
When we came to install, our installer James explained fully what was happening all the way and left a tidy and completed instal. Very impressed.
29 April 2025
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Colin,
Many thanks for providing us with a great review and we very much appreciate your feedback.
Delighted to hear that the process of dealing with us was as straight forward as it could be and we will be sure to pass your comments back to all of those involved with your project.
Warm regards
JK Team
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Tina,
Thank you for supplying us with such a great review at your estimation stage of proceedings with us.
We will pass on your comments to the individuals in our team who have assisted you with the quotation and site visit.
If we can help you with any further enquiries related to the hopeful installation of your UFH in the future then please get in touch.
Warm regards
JK team
Excellent service
Very quick, efficient, and polite. Excellent work. It could only be improved by taking away the removed materials.
It does mention on the website that it is the customer's responsibility but this would improve the experience.
13 December 2024
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
HI Robert,
Many thanks for sharing your experiences with us and for also providing a 5 star review.
We are delighted to hear that your project was completed to such a high standard of workmanship and service. Unfortunately the cuttings which are removed from the floor are something which we will always need to dispose of on site due to the risk of splitting during transport as our fleet isn't equipped with trailers, etc.
This also prevents having to pass on additional expenses to the end user for waste disposal facilities off site.
We hope that this is an understandable issue and welcome the feedback you have provided.
Warm regards
JK Team
Dan has provided information promptly…
Dan has provided information promptly and professionally.
5 June 2024
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Gee,
Thank you so much for providing us with your review.
Your comments have been forwarded to Dan who is our Operations Manager across the regions of South Wales and South West.
Noting you are currently only at quotation stage with us, we hope to have the opportunity to be able to fulfil the required UFH works at some point and are ready and waiting to provide you with any further assistance you may require.
Warm regards
JK Team
Dan (JK Wales) met me on site to…
Dan (JK Wales) met me on site to discuss the project. He was very helpful, with the project scope agreed, the placing of the order was straight forward.The install work was swift within the pre-existing slab within my Victorian Home. The resulting dust was bagged and left for me to dispose of. For the first time since moving in over 5 yrs ago. I have warm rooms & I have enjoyed this underfloor heating experience!
27 October 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Andrew,
Many thanks for taking the time to leave us with some very positive comments and also for giving us such a high scoring review.
Its great to hear that Dan was able to provide you with this level of customer service prior to the installation. We have recently promoted Dan internally from a UFH installer to the Operations Manager for our Caldicot branch in South Wales and your review outlines that we were right to trust in Dans ability.
It is however even more pleasing that our system is proving to heat your Victorian Home. A big positive in a building many think our system simply would not work in.
If you ever need further support, then please do not hesitate to contact us once again.
Warm regards
JK Team
Professional and efficient
The team were professional and efficient. They installed the underfloor heating in just two days, cutting into concrete. The pipes were very neatly laid out and the manifold fitted well. They were quick to return and resolve a minor issue we spotted after they'd left on the second day. I highly recommend JK floorheating. We haven't been through winter yet, but we have commissioned the system and it is working well. The commissioning process was so straight forward we didn't use any of the technical support that was available to us. The admin team were super patient with us too, as we had to reschedule several times due to delays in our building work!
17 August 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Tim,
Thank you for leaving us with such a fantastic review. We appreciate your comments which have detailed the level of service that we strive to provide here at JK.
As a customer, you were an absolute pleasure to deal with and you have provided us with valuable feedback via personal e-mail exchange with a member of our management team, which again is very welcomed.
Bring on the winter when hopefully you are further impressed by the system. If you wanted to provide further feedback once you have been through your first winter with the system then please do get back in touch once again.
Warm regards
JK Team
Positive experience with JK Installation to replace a sub-standard Overboard UFH
We were initially installed with an overboard UFH that was not fit for purpose for our build with another contractor. We were left with a cold house and out of pocket.
We knew we could no longer expect our contactor to resolve our on-going issues, we had to look at other options. We spoke to many underfloor experts all of which were very informative however, we instantly felt we were in good hands as soon as we made contact with JK installations. Their sales representative (Neil) was very informative, gave a quotation almost instantly and provided a lot of advice with no sales pressure at all.
We then booked JK Installations to supply and install the JK® UFH system. This job was allocated to Phill's Team (Dan & Louis). I think this is the Newport team.
Phill called us before installation and helped ease any reservations that we may have had. We can not recommend Phill and his team enough:-
1) They were able to fit us in fairly easily.
2) They arrived early onsite for the days they had allocated to our job
3) They started the job without any issues, this continued throughout the time they were here.
4) They were extremely approachable and generally such a polite team.
5) They were flexible. They worked around the other work that we had on the time without any issues.
6) They answered any questions we had - very knowable.
7) They went over and beyond to provide first class customer service.
8) They left the site clean.
9) Honestly, the list is extensive.
The experience has been so positive that have recommended JK floorheating to firm we used to install the LVT once the UFH work was complete.
Our only regret is that we didn't know about JK floorheating before the overboard UFH system was installed.
23 March 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hello,
Thank you for providing us with such a comprehensive overview of your experiences both before and after.
It certainly is a pity to hear about your previous issues with another UFH system and provider.
We are extremely pleased however that despite your issues, you kept faith in underfloor heating in general and are very appreciative that you chose us here at JK to be able to provide you with a new system.
We will pass your remarks to our team in Caldicot. Its great to hear that you received this level of service from one of our branches.
If we can be of any further assistance, then please do get in touch.
Warm regards
JK Team
Turned up on time
Turn up on time! Within 30 the team where cutting into the floor. The cutting was an almost dust-free operation. By mid morning they had installed the piping & had started clearing up prepping for the sealing of the floor. In just over half a day the system was installed. A very efficient team and for me fantastic value for money!
21 February 2023
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Andy,
Thank you so much for submitting us with a positive review and comments.
Great to hear that the team of Dan & Louie who operate out of our Caldicot office in South Wales have been able to complete the works in such an effective manner.
Thank you for choosing us here at JK floorheating to complete your UFH installation.
Warm regards
JK Team
Highly recommended
I’m always apprehensive about recommending companies I’ve used to other people but JK I recommend to people over and over. Not only do they offer a first class product but their aftercare has been absolutely first class. Refreshing in a day and age where large companies couldn’t give a damn after they’ve taken your money. From initial consultation to installation and to aftercare they have been absolutely amazing.
1 February 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Daniel,
Thank you for taking your time to leave us with a positive review and for providing some really appreciated feedback on your experience with us.
This kind of feedback really does prove invaluable to potential future customers that can hopefully rely on the many customer reviews, both good and bad to be able to decide if they should choose us for their UFH requirements.
Our aim is always to provide the highest level of service that we can from the initial quotation, through to installation and aftercare.
Thank you once more for leaving this review and if we can ever assist you again then please do get in contact once more.
Warm regards
JK Team
The response to queries during the…
The response to queries during the planning stage was prompt. Very easy to work with.
30 September 2022
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Nik,
Many thanks for leaving us with a review. It's great to hear that you have been happy with the level of service provided.
Warm regards
JK Team
They were initially really good
They were initially really good, but 6 days later I still haven’t received a quote or the contact for the board system or anything else it’s like they lost interest.
I made a follow up call 3 days ago still nothing.
I guess they must have not liked the job, 3k is a lot of money for me days work.
I heard great things about this company but I guess they weren’t so great for me.
30 September 2022
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Imran,
Thank you for taking the time to leave us with this feedback and for bringing it to our attention.
It is a real disappointment to hear that after being recommended to us that we have then failed in the process of being able to deal with your enquiry within your required timescale.
Regardless of how big or small a job, this does not and should not have any influence in how quickly an enquiry is dealt with.
If a customer is making the decision that they want to use JK for their UFH, then we are always willing to offer our system as the solution. Be it an 11m2 or 1000m2 project.
We sent out a quotation to you on Wednesday 28th September, with a follow up site visit on Friday 30th September. Where we have maybe not followed up as proactively as we should have was then getting the follow up information to you on Monday 3rd October once our offices opened again after the weekend.
At times, workloads can play a part in causing us some delays in being as proactive as we would like to be on the rare occasion, but with some communication internally we could of handled your enquiry with that touch more urgency it was requiring based on your need for installation and timescales.
I would like to thank you for taking the time to speak with me on the phone in order to provide me with more feedback on your experiences and subsequent review. I can only offer my apologies once again for the delay in getting you the information which was required in order to potentially progress with our services.
I wish you all the best with the ongoing renovations to your property.
Warm regards
Allen Brady
JK floorheating
What an extremely polite and…
What an extremely polite and professional experience. I will be recommending you again in a heartbeat when the opportunity arises
20 April 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating Wales
Hi Theo,
Thank you so much for providing us with a 5 star review.
We are glad to hear that the level of service we have provided has been to your satisfaction and it is really apprecaited to get this kind of feedback.
At JK we are always striving to be a reputable company that value our customers and ensure that from point of sales contact, right through to the installation teams, that the service we provide is of a high standard.
We hope that you are happy with the UFH once you start to use it and that it proves to be a much valued addition to your home.
Warm regards
JK Team
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