JK floorheating Ltd. - Midlands Reviews 

Reply from JK floorheating Ltd. - Midlands

Feb 2, 2026

Hi Sukhdeep,

Thank you so much for providing us with such a great review.

To hear that a customer has received such great service from beginning to end is what we are striving for so hard as a business to achieve.

We hope that nearly a month on since your installation that you are able to start running the system if not already doing so and any additional feedback you would like to provide as an edited version of this review then we would love to hear what you think of the systems performance.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Feb 2, 2026

Hi Niall,

Thank you for taking the time to leave us with your review.

As a customer who has an uninsulated slab and our system installed, your reviews are ones we really welcome.

To hear also that the support you have received from us, combined with the lads who did the install leaving a good impression, this is great to hear.

If you ever need any further assistance, then we are always welcoming your call.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Nov 25, 2025

Hi Mark,

Thank you very much for taking the time to provide this review.

Delighted to hear this level of feedback for Charlie and Guy and the standards of service they are providing to our customers.

Thank you for your patience whilst we overcome to minor challenges to your second phased installation. Your assistance in helping us to overcome these obstacles was also greatly appreciated.

Should you need any further assistance then please do not hesitate to get in touch.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Oct 16, 2025

Hi Lee,

Thanks for sharing your review with us.

Grea to be able to quote you once again after a few years since our last project together.

If we can be of anymore assistance to your project in Walsall then please do get in touch.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Updated Oct 16, 2025

Hi Katie,

After our initial response to your review on 4th September, as investigations into your installation have been concluded internally last week, I would like to offer a more detailed reply to your review.

Firstly, thank you for taking the time to speak with me over the phone on 5th September. The information you provided on this call was extremely valuable in knowing where certain failures had occurred in the service levels you had been provided.

As we were sub-contracted through another trade for your installation, some of the details we discussed such as creating access holes through walls, etc were expected to be completed for us prior to site arrival. After discussions with Ben [who were we contracted to] it had become apparent that certain critical parts of our information were either not carried out prior to us attending site as we required, or were assumed to be something that they weren't, such as our covering application of the UFH pipes in the floor not being a levelling compound.

Our relationship with Ben continued to remain positive throughout the issues which you mention such as the raised pipes and by working constructively with Ben we were able to be overcome the issues. We know that this does not make up for the lack of care and attention in certain areas of the covering application over the pipes, which I admitted to you after seeing the installation pictures and areas could have been better.

To highlight further your comment about rushing the job and completing in a fraction of the time, our schedule was completed sooner as we had 2 teams on your project, due to an unforeseen last minute postponement of another project which was due on the same day. The extra hands on site meaning that we could turn your planned 2 day project into a single day. After speaking with you about this, it seemed that the installation was led by a member of our team who you stated was not an example setter for others within JK.

After your first complaint was raised prior to this review, our Operations Manager made a 4 hour round trip to your home in order to investigate. Appreciating fully that you were not satisfied with his viewpoint, it is important to note that we did visit you in order to investigate further.

During our conversation Katie, it was becoming more apparent that it was a level of poor customer service and impression from one member of the install team in particular and this has then brought further negative feelings company as a whole. This issue has personally been addressed by myself in the strongest manner possible to ensure future customers do not experience the same.

As a company we strive to ensure that we have individuals who promote us in the correct manner of providing the best service levels that we can. You have personally been let down in this case, for which you once again have my apologies.

As i replied also to your comment on our Facebook promotional advert where you have advised customers to avoid us, this is disappointing to see as I had hoped that with my intervention and with how serious I have looked into the matter that I would represent as the overseeing person that is accountable for our installations division, that I do not condone the acts of customer service or poor installation practice that you unfortunately received and again will stress that with the amount of high scoring reviews and satisfied customers that have left us with their views that we are a reliable company, with good hard working people who work for us, as well as a fantastic product, but we have fallen short of the expected standards in certain areas regarding your project.

If you would wish to speak with me any further about the situation or need any further support / advice regarding your UFH system, then you are more than welcome to contact me directly once again.

Warm regards

Allen Brady

Operations Director

Reply from JK floorheating Ltd. - Midlands

Jun 30, 2025

HI Danny,

Thank you for providing us with such a positive review.

Fantastic to hear that your processes with us have been as straightforward as you had hoped. We will pass on your comments to the sales and installation teams involved in your project.

Once we are back to the typical colder UK weather and you have fired the system up then please do feel free to come back and update us on how you are finding everything.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Jun 9, 2025

Hi Varinder,

With any 1 star review that we receive we will always look into the matter to see if there has indeed been a failing on our part.

After investigation with our sales team, it was found that you did have a quote sent to you on the 28th May [your review here was posted on June 4th].

Unfortunately, the quote we sent had been diverted into your spam/junk folder and this was later confirmed by yourself after our sales colleague James gave a follow call.

As the issue was beyond our control due to potential settings in a personal e-mail account we would certainly appreciate if your review could either be removed or edited on a fair basis after holding further conversations with our sales team on June 5th.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

May 19, 2025

Hi Rakesh,

Many thanks for taking the time to leave us with such a great review.

We will ensure that your feedback is passed on the team in High Wycombe who completed your installation.

Should you need any further assistance with anything post installation then please feel free to contact us.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Apr 22, 2025

Hi Georgina,

Thank you so much for providing us with such a great review.

We will be sure to pass on your comments to both Eddie and Charlie who are an incredibly hard working duo from our office in High Wycombe.

Fantastic to hear they provided this level of service to you.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Apr 15, 2025

Hi Chris,

Many thanks for leaving us with a great review.

We really appreciate it and will ensure that your comments are fed back to Harvey and his installation team based out of our High Wycombe office.

Should you ever need any further assistance, please don't hesitate to contact us.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Apr 9, 2025

HI Alan,

Many thanks for leaving us with such a positive review.

We will pass your comments back to the team and if we can help you further with the recent estimate sent across for your next project in Telford then we would be more than happy to help.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Jan 13, 2025

Hi Laurence,

We are sorry to hear that you are experiencing issues. At JK floorheating, it is our goal to always ensure that our customers are left satisfied with both the underfloor heating system and the level of service they have received.

Your review is missing some key information that we would like to include within our reply here.

Your underfloor heating installation has been installed since Friday 3rd March 2023. So for almost 2 years now.

In both April & May 2023 we visited on 2 occasions to investigate issues which were believed to be caused by suspected air locks within your heating system as a whole, and to see if an automatic bypass valve had been installed and set up correctly by the heating engineer. All areas of commissioning and service note completed by ourselves.

In December 2024, you reported to us that you were still having issues and we came back on January 7th 2025 to review and investigate.

As your installation was completed on behalf of one of our valued trade partners for which we have worked on multiple projects together and with great success, it was deemed that we would send out 2 of our representatives FOC to come and investigate your ongoing issue.

We do feel it is worthwhile here to note that one of the representatives in your home on the 7th had made a 4 hour one way trip to come and investigate the issue from a in depth technical perspective.

We would argue that we have shown more than enough care across multiple visits for which none we have charged for. It would also demonstrate that we are in fact a company that deeply cares about our customers and this reflects also in the many positive reviews that we have here on Trustpilot.

During our recent investigation, we tested our manifold which was performing correctly and would like to note that your Lounge was cold due to your room stat for this zone being programmed incorrectly. As an example, rather than the system being programmed to turn on at midday it was accidentally programmed by someone other than ourselves to come on at midnight.

It appears that there have been a number of issues around how your UFH system is being programmed so with all respects, this is not the underfloor heating which is causing the issue as it is reliant on the correct programming from the end user in cohesion with support from whoever purchased or fitted your UFH controls as this was done separately from our scope of works.

We made recommendation to you that you should purchase a Heatmeiser Hub to go with you Neo Stats which would allow you armchair control from your phone and would take out any complications in trying to program the room stat.

On final note, the issue you raise about damp in your floor was not mentioned to us on our visit on 7th January so we are a little shocked to see this now being mentioned. However, this could be as a result of many reasons, such as lack of or failed DPM barrier which is not caused by our UFH system. Moisture within a floor caused by a UFH system would indicate a leak, but this is not the case with your damp issue as we have taken both thermal images and also more tellingly is that you would have had continuous faults with your boiler dropping pressure, effecting the entirety of your homes central heating system across a near 2 year period and resulting in multiple heating engineer callouts.

We are saddened to see, especially as our representatives report that our on site presence was welcomed and the relationship between us appearing to be good with recommendations made during our last visit, so to be provided with this review from yourself we deem to be an extremely unfair and we hope that for any of our future customers reading this reply that they can see we have done more than what we should have in order to help and support you with your on-going issues.

You are welcome to contact us for further support via e-mail to technical@jk-gb.com if required.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Dec 9, 2024

Hi Harman,

Many thanks for leaving us with such a positive review.

We are delighted to hear that the system is performing to your satisfaction.

Your comments regarding our installers Anil and Hasan from our High Wycombe office will be passed onto them. Delighted to hear they did a great job for you.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Aug 28, 2024

Hi Leigh,

Thank you for taking the time to leave us with a review and your comments.

We are sorry that you experienced some issues on the installation standards of the manifold.

This issue has been brought up directly with the individual who fitted the manifold upon returning to the property after the original installation.

As a company that strives to ensure customer satisfaction, it is a shame that this detail has occurred but one in which we hope does not happen again moving forwards.

To hear that you have had to improve the manifold position and fixings yourself is something that we do not expect our customers to be completing and would have ensured we sent someone back to rectify the mistakes on a complimentary basis.

We hope this situation does not deter your company from utilizing our services moving forwards.

Please contact us directly on support@jk-gb.com should you ever wish to speak to the manager of your region about this issue.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Aug 15, 2024

Hi Tom,

Thank you for taking the time to share a review for us.

We are delighted to hear that despite the initial challenges you have stuck with us.

Its great to hear Eddie getting recognition for the hard work that he has put into your installation and also that he shows this within his mannerisms. We will ensure that your comments are passed onto him.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Aug 9, 2024

Hi Nigel,

Thanks for providing us with such a positive review and we appreciate the opportunity to complete yet another UFH project on your behalf.

You know where we are for the next one and we look forward to assisting once again.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Feb 19, 2024

Hi Slawomir,

A pleasure to have been able to have assisted you and great to collaborate JK and BS Solid Building on a project once again.

If we can ever assist on another renovation on your behalf then we always appreciate every opportunity to do so.

Warm regards

JK Team

Reply from JK floorheating Ltd. - Midlands

Nov 20, 2023

Hello,

Thank you for providing us with such a positive rating and review based on your experience.

We are happy to hear we were able to resolve your issue quickly.

Warm regards

JK Team