There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- #24 of 42 best companies in Catering food and drink supplier
- #23 of 40 best companies in Beverage Distributor
- #4 of 9 best companies in Cash and carry wholesaler
- #31 of 54 best companies in Confectionery
- #9 of 17 best companies in Confectionery wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JL Brooks
Thank you for your review! We like to think our parcels are powered by rocket fuel 🚀 glad they reached you so quickly!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your lovely feedback! We’re glad we could help you find what you were looking for and get it delivered quickly. We really appreciate your support!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
I ordered Ginger Beer
I ordered Ginger Beer, and you Delivered it within a couple of days in good condition.
thanks
13 October 2025
Reply from JL Brooks
Thank you so much for your kind review! We’re really pleased to hear your Ginger Beer order arrived quickly and in great condition. We truly appreciate your feedback and look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great customer service
It’s easy to shop and make your purchase on the site. Usually delivery is speedy, recently I had issues with my delivery due to Royal Mail/Parcel Force errors but the customer service team at JL Brooks were very helpful, actively chased my order and kept me informed. Thank you!
11 October 2025
Reply from JL Brooks
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. We’re sorry again for the delivery issues caused by Royal Mail/Parcel Force, but we’re delighted to hear our team could get things sorted quickly and keep you updated throughout.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your feedback! We're pleased to hear your order arrived quickly — we really appreciate you taking the time to let us know.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Delivery no show again.
I believe that this is the 5th time in the last 3 weeks that my delivery has not arrived. They let me down so My customers then get let down. If they do not want the business they just need to let me know ! It seems that the drivers decide who gets a delivery and who doesn't.When they do turn up they just complain.
The lady in the office is helpful and polite,she must despair at the drivers. Delivery just turned up, different driver, pleasant and apologetic. An earlier phone call would have helped.
20 October 2025
Unprompted review
Reply from JL Brooks
Hi Philip,
Our sincere apologies and sympathy for the frustration this situation has caused. We are truly sorry for the repeated delivery issues and understand how upsetting it must have been, especially as it impacts your customers.
Yes, the driver was determined to get your delivery to you on Monday, even though it ended up arriving much later than expected. I completely agree that a phone call would have helped keep you informed and prevented the unnecessary frustration of feeling let down again. Unfortunately, this didn’t happen, and for that, I am genuinely sorry.
We greatly appreciate your kind words about our office team; they do their best every day despite the challenges. Your feedback is invaluable, and we will continue to work on improving communication and reliability.
Thank you for your patience.
Kind Regards,
Emma
JL Brooks Customer Service Team Member
Quick delivery
13 October 2025
Reply from JL Brooks
Thank you for your feedback! We're pleased to hear your order arrived quickly — we really appreciate you taking the time to let us know.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Exceptional service
Exceptional service. Had to contact me because I had made a mistake with delivery. They could have ignored it but didn’t. Sorted and received my order the next day. Would highly recommend.
12 October 2025
Reply from JL Brooks
Hi
Thank you so much for your lovely review! 🌟
We really appreciate your kind words, our team is always happy to help and we’re so pleased we could get everything sorted quickly for you.
Thank you for recommending us and for choosing JL Brooks!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
My order
Immediate despatch, delivery very very quick, always updates on order,, highly recommend and very happy!
12 October 2025
Reply from JL Brooks
Hi
Thank you so much for your fantastic review! 🌟
We’re delighted to hear you were happy with the speedy delivery and regular updates. Your recommendation really means a lot to us, we truly appreciate your support!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Paula,
Thank you so much for your lovely review! 😊
We’re really pleased to hear you were happy with the price and speedy delivery. Your feedback means a lot to us!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great value and great service.
Great value and great service.
Customer support was first class, when we made a mistake with our order, they sort it out for us without a problem.
9 October 2025
Reply from JL Brooks
Hi Steve,
Thank you so much for your fantastic review! 😊
We’re so pleased to hear you were happy with the value and service, and that our team could quickly sort things out for you. We really appreciate your kind words and support!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Delivered quickly, fresh and crisp
Crisps arrived quickly, very tasty, price was fine, although after postage etc it added another £9.00 to the amount. Crisps were only dated until Dec '25. Which means I am being really naughty and eating far more than I should, a very enjoyable experience may I add !!!
9 October 2025
Reply from JL Brooks
Thank you so much for your lovely review! We’re really glad to hear your crisps arrived quickly and that you’re enjoying them.
Just to mention, crisp brands usually have slightly shorter best-before dates to make sure they stay as fresh and crunchy as possible. They typically carry around a 3-month date from production, but if you’d ever like us to double-check dates before you order, we’re always happy to do that for you.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Anne,
Thank you so much for your lovely review! 😊
We’re delighted to hear you were happy with our communication and fast dispatch. Your feedback means a lot to us!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great service from start to finish
Great service from start to finish. Kept up to speed all the time.
10 October 2025
Reply from JL Brooks
Hi David,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear you enjoyed our service from start to finish and appreciated the updates along the way. Your support means a lot to us!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you so much for your kind words! We're thrilled to hear you were happy with the service you received — providing great customer care is always our top priority.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your great feedback! We’re delighted to hear your order arrived quickly and that you were pleased with the product dates. We really appreciate you taking the time to share this.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your lovely feedback! We're so glad to hear your orders always arrive on time and quickly — we really appreciate your continued support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Paid for the order on the PayPal but it…
Paid for the order on the PayPal buy it now, paid for items then waited for it to be delivered, but apparently it had click and collect instead, it didn’t even give me a choice to collect or deliver, maybe need to look at their ordering system
9 October 2025
Reply from JL Brooks
Thank you so much for taking the time to share your feedback. We’ve looked into this and can see that an email was sent confirming the order was placed under the Click & Collect option. We’re really sorry for any confusion this may have caused and have honoured your request with a refund.
All delivery options are shown at checkout, but we truly appreciate your comments and will be working with our website team to make these options clearer moving forward.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with our pricing and delivery service! We look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent service fair price overall a…
Excellent service fair price overall a good experience
7 October 2025
Reply from JL Brooks
Hi Derek,
Thank you for taking the time to leave us a review! 😊
We’re really pleased to hear you had a good experience and found our service and pricing to your satisfaction. Your feedback means a lot to the whole team here at JL Brooks!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
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