Jaguar Land Rover Reviews 346

Well I tried to recover some of the loss from two catastrophic engine failures in 80,000 miles (diesel 2.0 Ingenium engine). JLR paid baristers to beat the little guy (customer) and won. Well done JLR. Screw the little guy with the sale of a terrible product, then screw him again when he tries to ask for help. You can't sell junk and survive, your reputation is dead. China knows how to make good products and take responsibility. JLR does not. Good luck with that. RIP inept management at JLR.

I spent over £50k on a car which broke down 6 months later. They took three weeks to repair it at a different dealership of their choice and returned it with a dent in the boot. They are now refusing to repair it & telling me to take it up with this dealership- with whom I have no contract. They say JLR is separate from the dealerships.
I will see if the Ombudsman agrees.

sad that i cannot give them 0 star, the experience is so bad, it is unbelievable, i was given a 06 Nov date and was told on the morning that the parts did not arrive, this would have been fine but for the fact that i was burgled and my spare key was stolen, JLR showed no concern telling me i choose to come to them despite being informed, keen to take money, the service is unbelievable

Title: £8,000 on LED lamps—Land Rover’s quality is unacceptable
Review:
I bought the new Land Rover Defender First Edition in 2021, switching from a BMW 535D with high expectations. Just two months after the warranty expired, the right front LED lamp failed. Now the left one has too. Total replacement cost? £8,000. That’s not just outrageous—it’s proof of a serious electrical flaw in the Defender’s design.
I contacted JLR for support, but was met with dismissive treatment and zero goodwill. For a premium brand, this is unacceptable. Two identical failures in such a short time frame clearly indicate poor quality control. Land Rover needs to take responsibility and fix this, not leave loyal customers footing the bill.
If you're considering a Defender, think twice. The car looks great, but the reliability and customer service are far from premium.

I did write about service and repair by the JLR Taiwan dealer a while ago. Obviously, after they have read what I have put up they called and rectified the issue although that took a while.

Well…. It has come to the time that I have to do my 50000km warranty service. Booked the appointment, send the car in and done. Did not really took too much of notice of what was done as
It was the last regular service. I did notice that they did something to the brake mechanism but was told all in order. Although I felt something unusual when stepping on the brake. I though because of spare parts being changed, I may need sometime to adjust….

Commuting short distances at regular speed was ok. Until one day I have to go a bit longer distance then usual. I noticed that the brake reacts very unusual and it's simply not the way that how the way that the brake were
Jerking when stepped on. fyi.. I still have not get around to call JLR Taiwan to deal with the issue for now… as I do not want to get all upset about it😓😓😓😓the service that I so far encountered are so unacceptable

I question the technical know-how of these Taiwanese dealers on technical support and if this is always the way that they try to fool their customers and do they ever think what all these will do to the brand and what will be the damage…. worse of all …, they are inconveniencing the customer by getting the car back into the darn workshop for days and not providing alternate vehicle. I really do not understand how JLR Taiwan works 😡😡😡😡😡that’s really stupid

I am not sure if I shall call them after he last episode on the collision repair a couple of months ago

These events leave me with not much of
a confident or should I say a very bad after taste on dealing with this brand at all!! This is really nonsensical and unacceptable. I am sure that JLR is not aware of these nonsense and not sure if they are ready to take on all this comments.

Good luck and I for sure will let known to the entire world of these events!!!! Could someone from JLR UK really look at what the hack they are doing by these dealers in terms of service delivery and their competency please!! Be reminded that they carry your name at all times and they are ruining your reputation altogether!!!

“ GET SERIOUS, DO SOMETHING ABOUT IT ans WAKE UP and SMELL THE ROSES WILL YOU!”

Cyber attack karma , This company has been churning out overpriced unreliable cars for decades ripping people off with major engine failures over and over again and taking no responsible costing customers thousands while there profits sore , I hope they don’t recover

Absolutely disgusting service and staff at group 1 jaguar landrover Chester are all full of crap. Simon, billy you should be ashamed of your selfs. Professional car salesman definitely not. These 2 guys lied to us through out the whole process.

We purchased a Range Rover evouque used paid for in full for cash. They sold us the car with 3490 and was set to collect our car a week after payment maid in full.

Got a call to say they can’t let us have vehicle because they was having issues world wide with being hacked etc. The car was an x demonstrator but we wasn’t told they was still using it and allowing customers to use our vehicle etc. phone calls are recorded so don’t think you can blag us with saying you clearly told us this would be the case billy boy. You lied here and never told us anything in regards this.

We phoned a week later only to be told by billy we looking at getting vehicle in another weeks time so we sold our vehicle as you do. Then we told sorry, no the managers have said no we can’t have it because billy doesn’t have a replacement vehicle. Lol we owned it when we paid it, not our problem.

We sent countless emails only to be ignored by billy and even phone calls not being answered as they knew they had took the mic here.

Then Simon got involved basically blagging us with there rights etc and we can’t do nothing about it etc.

We got £500 refund to cover expenses after we sold our car only to be left short with no transport to get my disabled mother in law around and the kids to and from school.

Simon said I’d get refund before eventually getting our car back but the refund never came. A week later and still no refund so again lied too by Simon feeding us a load of crap.

This my second vehicle from landrover in just over 1 year and we never had any issues with Marshalls in Peterborough.

This is far from over billy and Simon. I will never purchase a car from landrover ever again after this experience. When we eventually got our car it had 3000 extra miles in the clock but I purchased it at 3490 not 6490.

Stay away from these people and this garage and billy said he did want us to have our vehicle but the manager had said point blank no, they can wait till billy gets a new one.

I’m now following the correct directions of my solicitor and the ombudsman to sort this whole mess out as I’m disgusted with everything they’ve done and how bad we’ve been treated. This is far from over.

Stay away from this company in Chester and go any other dealership because they lie and blag you from the word go. I will update this process once things get sorted out.

You can’t treat customers like this and think it’s ok. You wouldn’t have a job if it wasn’t for our custom so at the very least you should be open and honest no matter what.

It took 3 weeks for them to let us have our vehicle after it was paid for in full but after payment they used it against our knowledge and used it for financial gain.

Worst car I've ever owned. As soon as it past 50,000 miles it took a huge dump and has been sitting for a year, I'm still paying for it.

2018 Range Rover Sport 3.0 superxharged.
• Vacuum lines replaced numerous times.
• Both front control arms.
• Not a rack and pinion but entire steering assembly.
• Radiator
• Water pump, multiple times until one glorious english day, the 4th water pump from the dealership!!!!!! Failed, the engine over heated blew the gaskets. No body wants to change gaskets I quoted low end 15k to replace engine with a used. 23k for new engine.

Stay away from these seductive suv's

Jaguar F pace. Had the screen death - two black screens/car not starting, have to wait 40 mins before the system resets. Asked for a system update - no one gets back to me, countless emails/phone calls nothingggg. Also they asked me to bring it in for security update. Can I get an appointment - NO. Had the car for 18 months. Broken down with black screens multiple times. Today the car broke down completely. Garage is surprised/but NOT. They’ve had 4 in this week alone. Disappointed newish car, low mileage nothing but problems. ! Then they’ve had a cheek to email me and ask if I want to pay over £2000 to renew warranty

I have a 2022 EPace and notified about In Control subscription renewal due September 25 so renewed on line. Still waiting although paid £260 for the privilege. Phoned to discuss I was asked to provide proof of purchase this was sent, still waiting. This is the second time I’ve had issues with JLR, no wonder they in trouble, it didn’t help if your Customer Service is useless.

We bought a Jaguar XF in June 2024, we were only provided with one key at the point of purchase, and told that we’d need to bring the car back in at a later date to get the second key.
We have since contacted the branch uncountable times, spoke to Service and Sales Managers, as well as service desk staff, all of whom have either booked an appointment and then cancelled it, or promised a call back.
Over a year later, and we’ve never received a call back, haven’t got a second key, and the branch has now closed down.
Clearly customer service is only something Land Rover/Jaguar provide up until the point of purchase

The short story is in 2021 I leased a brand new discovery sport. It had a major oil leak and was off the road for many months almost immediately but luckily was covered by the warranty. 3 more faults, multiple recalls and yet another catastrophic oil leak leaves me with a £10000 bill. So in a little over 3 years and under 30000 miles this car has had in excess of £30000 repair bills. Jaguar Landrover say the faults are different despite never showing me a diagnostic report and won't cover the full costs of repair. This has been going on for the last 8 months and the lease company are also still charging me. This has left me in an impossible financial state and I am unable to find a resolution. I simply do not have the funds to sort this, neither the energy anymore. As a brand how can they operate like this? This is so wrong and unfair, I have serviced this car and taken great care of it. I hope this review can only serve as a warning to anyone who is ever considering buying a JLR vehicle.

I bought my Land Rover Evoque brand new, thinking it would be the perfect first car for my son. It only has 54,000 miles on it, and I’ve already had to deal with nothing but problems.
First, there were constant sensor issues. Annoying, but I tried to stay patient. Then two months ago, my son was left stranded when the car died completely – we had to pay $2,000 for a new alternator and battery just to get it running again. That alone was unacceptable for such low mileage.
Now, I’ve been hit with a $13,000 repair bill – needing a new transfer case, axle, PCV valve (due to a leak), thermometer for the coolant, and more. Again, my son was stranded on the side of the road and we had to pay for towing. This car has been a total disaster.
I still have a loan on this vehicle, and yet I’m being told to either dump $13K into repairs or walk away. What’s worse is, after doing some research, I’ve found tons of other owners reporting the exact same issues – especially with the power drive system and transfer case. This seems like a known defect that Land Rover has not taken responsibility for.
This vehicle is completely unreliable, especially for a young driver, and I feel cheated by a brand that markets itself as luxury and dependable. I’m currently exploring legal options, because this is not just a lemon – it’s a liability.
Land Rover should be ashamed. If you're considering an Evoque – don’t. It’s not worth the risk and money you sink into it.

Already been waiting for parts for 4 weeks now told it could be another 6 weeks due to the cyber incident got some extremely angry customers putting in claims against me

⚠️ Caution for Fellow Land Rover Owners – My Experience with JLR Langley ⚠️

I feel it’s important to share what happened with my vehicle at Jaguar Land Rover Langley so others can make an informed decision.

My car was in their shop for almost 7 months for timing chain and cooling system repairs. After such a long wait and a large repair bill, I expected my vehicle to finally be roadworthy. Instead, within one week of picking it up I broke down on the highway with a coolant leak.

Later inspection showed coolant had been leaking onto the starter motor for some time, yet this was never addressed during their extensive work. It’s shocking that something so obvious was overlooked, especially when the starter motor is in plain view of the areas they were already repairing.

When I raised the issue, the dealership denied responsibility. They offered me only a $1,000 goodwill payment toward unrelated damage and insisted I bring the car back for another “no-charge diagnosis.” After waiting 7 months and already breaking down right after their repairs, I have no trust left in them.

I am not asking for a full refund, only fairness on the labour costs for a repair that clearly wasn’t resolved. I have now escalated this matter to Jaguar Land Rover Canada and the VSA of BC.

👉 My advice to other owners: be very cautious, document everything (including intake photos/videos), and don’t assume that major repairs will be handled thoroughly just because it’s a branded dealership.

Well my car was fine (only 2 years old and spotless) till I sent it for a service at Stratstone Landrover Newcastle. I paid £1300 for service , tyre and brakes which was no bargain. Then they returned it to me stinking if blackcurrant vape. I cannot get rid of the smell and I can’t bear to sit in the car - it is basically trashed. Then they claimed they couldn’t smell it (of course not?!!)….so they won’t sort it out. I am beyond furious…..ps hybrid sport and very happy with it before now. Anyone who vapes want a new car??

We purchased a Jaguar F-Pace in July. It broke down within weeks and has now been off the road for nearly a month. The dealer (Sytner Northampton) has been slow, uncommunicative, and misleading about the car’s specification.

When we escalated to Jaguar directly, they refused to get involved, stating it was purely a dealer issue. For a brand that markets itself as “premium,” the lack of accountability and aftercare is astonishing.

Jaguar Land Rover appear happy to take your money, but when problems arise, they wash their hands of responsibility. Not what you expect from a premium brand.

Would not recommend Jaguar.

Car needs replacement engine after 48,000 miles. JLR comment “ JLR do not specify a fixed lifespan for individual vehicle components, as wear and failure can occur unpredictably due to a variety of operational and environmental factors”. Total cost for replacement engine £21,400. Since the market value and remaining PCP is £22,000 not worth getting fixed. Scrap after a few years. JLR will not contribute towards the cost to repair. Overall very disappointing experience.

Our experience with this company, particularly the Watford branch, has been nothing short of a nightmare. For almost three months we were strung along and misled by one of their employees, who kept lying and is the reason our car has been there for so long. None of his work was supervised, and he continued lying for months. When we raised this, the manager failed to take any responsibility for the employee’s mistakes and eventually told us that he had left the company and that everything he told us was lies. That in itself is shocking – but sadly it only gets worse.

Our vehicle is under warranty, yet they still refuse to fix it. We have been left without a courtesy car for months, forcing us to spend thousands of pounds out of our own pocket on alternative transport and replacement vehicles. The financial and emotional stress this has caused is beyond unacceptable.

What makes this even more outrageous is the complete disregard for customer safety. When we first attended the branch, they attempted to hand us a replacement car with a tyre that had a huge chunk missing. This was not only unsafe but completely illegal to drive on the road. If we had accepted it, it could easily have led to a serious accident. This alone shows the level of negligence and the danger they are willing to put customers in.

The Watford branch has lied, misled, and acted unlawfully from start to finish. They continue to withhold our vehicle without resolution, and every step of the way has been marked by dishonesty and negligence. It is hard to believe a company can operate like this, but it is the truth. We have even been advised to seek legal action.

This branch should be investigated for their conduct. They have put lives at risk, cost us thousands, and left us with nothing but stress and wasted time.

I strongly urge anyone considering this company – especially the Watford branch – to stay away. Crooks, liars, and dangerous. Avoid at all costs.

My feedback is directed at the Trafford park Manchester branch.

Shame really as I have had positive experiences previously. Namely Laura and Mia. Apologies if spelt incorrect

Unfortunately my most recent experience is extremely negative. The poorest customer service I have experienced to date.

My Jaguar E Pace was in for warranty work 3rd time same issue …. Anyway from start to finish JLR adviser Musa was far from helpful seemed disinterested from the start.

Almost telling me I would need to pay and this is the price …. I informed Musa it was warranty work as it states in your notes. He looked at me like I was insane….
And states “ See what they say” 👀 excuse me? It’s the same issue still not corrected….

Anyway 2 days later a txt “ cars ready “

No call or details no explanation as to why, what the fault was etc. anyway I head down to JLR Trafford park.

I hate this saying but I genuinely was treated like a 2nd class citizen.

Ignored on arrival and greeted by the gentleman clearing vehicles with “ here is your key sir I was told to pass it you “

I looked over confused. He could tell… respect to the gentleman he stated “ poor service I know sir very poor”

And I left still unsure what’s happened or been undertaken to my vehicle… later to receive an email with a free health check complete asking do I want the working completed?

Rather late JLR Iv already left many hours ago.

Last time I buy from JLR stay clear overpriced and poor service. Back in 8 times in total in under 2 years.

Service 1/5
Coffee 4/5
Car wash guy 5/5