Jmvcars Reviews 

54
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally praise the incredibly friendly and welcoming staff, noting that the team is very professional, knowledgeable, and helpful throughout the entire car-buying journey. Many people deeply appreciate the exceptionally smooth, efficient sales procedure and mention feeling well-accommodated without ever facing any high-pressure tactics. Some reviewers were not happy with the after-sales support, reporting poor communication and experiencing significant difficulties getting assistance with unexpected vehicle faults and issues. A few individuals also mentioned frustrating delays and unresponsiveness from the team when attempting to resolve various post-purchase concerns, missing documentation errors, and necessary vehicle repairs.

What people talk about most

Staff

Consumers find staff to be positive, highlighting the team's friendly, professional, and knowledgeable... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpful staff, smooth sales... See more

Product

Users describe ambiguous interactions with product, as many consumers praise the exceptional selection and... See more

Customer service

Reviewers express mixed feelings about customer service, with some experiencing amazing assistance and proper... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the team is friendly, helpful, and makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just got myself an Audi S3, and John has been absolutely fantastic throughout the whole process. Through no fault of JMV, the finance company provided incorrect information, but John went above a... See more

Rated 5 out of 5 stars

Very welcoming friendly guys, excellent 5 star experience. John and the other chaps know what their doing! Your in safe hands.! Couldn't recommend more. Genuinely brilliant! Will be back!

Rated 5 out of 5 stars

I couldn't recommend these enough, I was so stressed about finding a car and John has managed to find me a car that has fit my criteria, rang me up straight away and got me in to have a look, the perf... See more

Rated 5 out of 5 stars

Brought a BMW X1 from the Shorne location. Not only a fantastic car at a great price but my whole experience. From Nick and Paul was very professional and delightful. Thank you guys will be recommen... See more


Company details


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3.6

Average

TrustScore 3.5 out of 5

54 reviews

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No history of asking for reviews

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3.6

All reviews

(54)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom and Luke

Really helpful and friendly service from Luke and Tom would definitely recommend, made the whole process a lot smoother and less stressful. Couldn’t be happier, Thankyou gents.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Saw Luke

Saw Luke
Very thorough with the car and the deal walked out the same day with a car very happy!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolute great experience had such a…

Absolute great experience had such a laugh and good time with Luke he helped me out with sorting a new car for me and helping exchanging my old focus. Got a great green sirocco. Happy with everything. If you need a new car go down to jmv got some great cars there and ask for Luke.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from start to finish. The team were friendly, knowledgeable, and never pushy, making the whole process stress-free and enjoyable. They took the time to answer all my questions and made sure I drove away in the perfect car for my needs. Everything was handled professionally and efficiently, with great communication throughout. I couldn’t be happier with my experience and would highly recommend this dealership to anyone looking for quality cars and excellent customer service.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend

At the time of collection, the tailgate was not operating correctly. I was advised this was likely due to a flat auxiliary battery and that it should resolve after driving, with reassurance that the dealership would cover any work if the issue continued.
Further repairs were required, and although there was some delay and I had to follow up several times, the dealership did ultimately cover the cost as agreed. Communication throughout this process was inconsistent, which made it more frustrating than it needed to be.
Two months later, while the vehicle is still under warranty, it now requires replacement of both the main and auxiliary batteries. I understand batteries are not typically covered, but given the ongoing battery-related issues since purchase, I was disappointed that no goodwill contribution was offered.
I also tried on two occasions to discuss my concerns with another member of the team but did not receive a response. Overall, the aftersales experience has fallen short of expectations.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve just got myself an Audi S3

I’ve just got myself an Audi S3, and John has been absolutely fantastic throughout the whole process. Through no fault of JMV, the finance company provided incorrect information, but John went above and beyond to resolve everything and make sure I was able to get the car. His support and dedication were outstanding, and I couldn’t recommend the company highly enough. A great team and I’m very grateful for all their help.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I bought a car from JMV and was highly impressed with the efficiency and quality of the service from the moment I walked in the showroom to collection of my car. It was a pain-free process and they did everything to accommodate my needs. I would definitely recommend them.

7 December 2025
Unprompted review

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