To me the company is verry help full always make you feel at home when ever i make any kind of transaction thats my though thank u
Company replied
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See what reviewers are saying
Somehow your Fillipino teller would not process my transaction, even with verified documents. As for Ms. J who has advised the teller to proceed, I thank you, but this lady continues to WASTE my ti... See more
Company replied
I’ve been trying for months to activate an online account with JN bank and up-to-date, l am not successful, I have made several attempts to reach out the bank and no help thus far. So I am asking,... See more
Company replied
The fact that I had an emergency and you guys went above and beyond to assist, and offered advice to expedite the process; I am grateful and yes your customer service is great. Now if i could jus... See more
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
71 Eastern Avenue, Crowne Square, 345, George Town, Cayman Islands
- 1-800-744-1163
3.4
Average
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The fact that I had an emergency and…
The fact that I had an emergency and you guys went above and beyond to assist, and offered advice to expedite the process; I
am grateful and yes your customer service is great. Now if i could just win one of the prizes you guys give 😄
31 July 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for yout 5-star review! We're truly glad we could assist you during your emergency. Your well-being is our priority, and we're grateful for your kind words about our customer service. As for the prizes, we're keeping our fingers crossed for you!
To whom it may cancern.
To whom it may cancern.
Good morning hope all is well.
I had a customer from the of JN from the cayman islands. I had being a customer in the grand cayman for several months now, I only uses JNMT for all my money movement to Jamaica, either paying bill, business and my family mentaince. JNMT is # 1. I am unhappy with today's service with Ms. Andrea Clarke at the Eastern Avenue branch. I had being in the line for more than 30minutes with other customers waiting for my turn. A gentleman came in the store, greetes everyone and stand away from the line for less than 3 minutes. The gentleman then greetes her for acknowledgment. Other customers told the gentleman there is a line, in which he didn't respond. Shortly after Ms. Clark called the gentleman and send his money. When I told Ms. Clarke he just came in the store and got through with joining the line. She esponded its for customer. I told her im a customer too and its unfair to be in the line wait and her friend came in without joining the line. She refused to served me for my commments. Other customers said to her its foolishness and she should served me. Ms. Clarke took my money and ID and told me to step a side While she served a next customer. My receipt was handle to me by a next customer to signed.
Ms. Clarke is a unprofessional individual with no sense of customer service. Someone in authority need to remained her of the first comes first served policy.
She also need a lesson in good customer service. I am unhappy with the way she spoke to me as a customer when i voice my commments on unfairness.
The was on Old lady was in the store sitting and waiting on her turn but Ms. Clarke friend got served before the senior citizen.
Please view the camera system.
Transaction # 6228861099
Transfer date 2023-10-06
Location ID zzz014
JNMT Eastern Avenue.
Teller Andrea Clarke
Receipt Time 0809hrs.
7 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for taking the time to provide feedback. We sincerely apologize for the experience you had at our Eastern Avenue branch. Your feedback is of great concern to us, and we're taking this matter seriously. We will be conducting a thorough review of the incident to ensure a fair assessment. We appreciate your patience and understanding as we work to rectify this situation.
Fast and Efficient
Fast, efficient service. No hassle. No long line. Friendly agents. Clean environment
21 September 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our service. Providing fast, efficient, and hassle-free service in a clean and welcoming environment is what we aim for. Your kind words motivate us to continue delivering the best.
Great service...good location...
I never have any problems sending money. Also the associates are very polite...
28 September 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your wonderful feedback! We're pleased to hear that you've had smooth experiences with our service and that our associates have been polite and helpful. We appreciate your business.
To be honest JN money service is…A life saver.
To be honest JN money service is excellent, because it allows my daughter to get her school money on time, I would love to use this opportunity to say a big thank you to JN.
10 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you so much for taking the time to share your experience with us. We're delighted to hear that our service has been instrumental in ensuring your daughter receives her school funds on time. Your kind words mean a lot to us, and we're grateful for your trust in JN Money. We appreciate your business.
The best money transfer service in the…
The best money transfer service in the western hemisphere.
31 August 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your high praise! We're honored to be regarded as the best money transfer service in the Western Hemisphere. We'll continue working hard to maintain this level of excellence. Thank you for choosing JN Money!
Staffs always courteous awesome
11 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're thrilled to hear that our staff's courtesy has made a positive impression on you. Providing excellent service is a top priority for us. We look forward to serving you again.
My last time was my wrest day off my…
My last time was my wrest day off my life..I have to go there 5 times for the day to send a money to my sister in Jamaica..her name erica Johnson
10 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your feedback. We're truly sorry to hear about the inconvenience you experienced during your visit. This falls short of the service we aim to provide. We'll make it our priority to address this issue and ensure a smoother experience for you in the future.
Excellent teams
Excellent customer, friendly and courteous staff , especially Ms T Henry always pleasant. overall great team and security officer.
6 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're delighted to hear about your positive experience with our staff. We take pride in providing excellent service and maintaining a friendly environment. Your feedback is greatly appreciated.
Excellent customer service
Excellent customer service, fast and always reliable...never had any issues there before..
5 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your glowing review! We're thrilled to hear that you've consistently had excellent experiences with our customer service team. Providing fast and reliable service is at the heart of what we do, and it's wonderful to know we've met your expectations. Thank you for choosing JN Money.
Nice send money fast good coustomer…
Nice send money fast good coustomer service
11 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're pleased to know that you had a positive experience with our service and customer support team. Thank you for choosing JN Money!
Fast efficient and professional staff
29 September 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your kind words! We're delighted to hear that you had a positive experience with our team. We strive for efficiency and professionalism in every interaction. Thank you for choosing JN Money.
This is a convenient app to
This is a convenient app to
have in case you can’t make it to a store. I’ve had this app over 2 years and can truly say I’ve not had any issues with it. They work very hard to protect your privacy.
6 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your review. We're thrilled to hear that our app has been a reliable solution for you over the past two years. We appreciate your support.
Very Dependable No Excuses💯🔥🫵🥂🇯🇲🇳🇬🇯🇲🇳🇬🇯🇲🇳🇬🙏
11 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your review! We appreciate your business.
Need to update my account
11 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for reaching out regarding your account. For any updates to your JN Bank account, we ask that you reach out to JN Bank at 1888-991-4065.
Customer service
6 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your 5-star review!
Polite friendly and efficient.
11 October 2023
Unprompted review
Reply from JN Money - Eastern Avenue
Dear valued customer, thank you for your 5-star review! We appreciate your business.
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