JoeAudio.co.uk Reviews 

647
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers frequently mention that items arrive promptly, offering exceptional value alongside highly competitive pricing and very straightforward online ordering. Consumers consistently appreciate the reliable overall service, noting that their purchases are securely packaged, delivered quickly, and completely match expectations. Some reviewers were not happy with extended shipping delays and experienced a frustrating lack of communication from customer support agents. A few other people also felt that delivery times fell well short of initial expectations, leaving buyers waiting much longer than anticipated. People additionally noted instances where orders remained unfulfilled or required follow-up emails that went unanswered by the team.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising prompt and swift shipping... See more

Price

Reviewers mention positive feedback about price, highlighting fair costs, competitive pricing, and great... See more

Product

Users describe positive interactions with product, highlighting fair pricing and quick delivery times.... See more

Service

Consumers find service to be positive, highlighting prompt delivery and quick postage. Reviewers also... See more

Order

Reviewers highlight positive aspects of order satisfaction, noting fast delivery, good prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super reliable easy experience. The item was well packaged, arrived quickly and priced fairly.

Rated 5 out of 5 stars

Great communication with Mindy and a swift delivery !! An excellent service with a no quibble upgrade because the ordered item was unavailable.


Company details

  1. #28 of 31 best companies in Home audio shop

Contact info

4.2

Great

TrustScore 4 out of 5

647 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(647)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling after sales

Ordered an item. Paid for it and not yet received it. When calling sales team they say someone will call you back still waiting. Emails are not replied to. This is not the way to keep my custom

10 October 2024
Unprompted review
Rated 4 out of 5 stars

Fair overall

I was kindly upgraded by the Joe Audio team when I initially ordered a Dragonfly black DAC that they didn't have in stock (they let me know they would send a red one without any extra charge).
Later the DAC developed a fault and it took quite a long time to get a replacement arranged, but they did come through in the end.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

If I only could give 6 stars....

If I could give 6 stars then I would.From the very start I received top satisfaction when I enquired about an Audioquest NRG Z3 power cable for my system.This company truly bent over backwards with recommendations that in my system have brought my listening experience to new levels with blacker background and more detail.With competitive prices and my experience of customer satisfaction I will be back as soon as the upgrade bug hits.Highly Recommended..

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience - competitive prices, swift delivery, products brand new, as advertised. The only thing to be aware of - I did not receive a despatch email as I was expecting so the courier turning up at my door the following day was a genuine surprise! Recommended.

8 September 2024
Rated 1 out of 5 stars

Its been a month and I still haven't…

Its been a month and I still haven't received my order. I contacted them after 2 weeks and they said it should arrive in a couple of days. Another two weeks later and its still not here and there as been no update from them either. I specifically chose Joe Audio because they said they had it in stock and delivery would be 2 days. Really disappointed.

4 September 2024
Rated 1 out of 5 stars

They promised 5 day delivery and it's…

They promised 5 day delivery and it's been 5 months now and they still haven't shown shipping. Their phone number doesn't work, their email link doesn't work, and they haven't responded to the emails I sent. Do not buy from them and do not trust anything on their website.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service from Joe Audio

This is the second retro vinyl crate I've bought from Joe Audio, and I love it. It's a decent product, at a good price, and it comes on wheels so you can move the vinyl, which is handy. Delivery was super speedy and it came well packaged. Highly recommend.

30 July 2024
Rated 1 out of 5 stars

They promised 5 day delivery

They promised 5 day delivery,its now 8 days and they still don't show it as dispatched. There phone number doesn't work there email link is not a link, and they have not ansewered the email I sent. Do not buy from them and do not believe anything on there website.

19 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look