Joey Med Reviews 197

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, kindness, and extensive knowledge, making the process smooth and comfortable. Many highlight the exceptional customer service, noting quick responses and clear communication that alleviates concerns. Reviewers are also very satisfied with the product's effectiveness and the efficient delivery service, often receiving their orders quickly and well-packaged. However, some customers also noted issues with delivery, such as receiving warm medication or incorrect shipments, and a few experienced a lack of follow-up or inconsistent communication regarding dosages and order fulfillment. A small number of people were dissatisfied with the customer service, describing it as non-existent or unhelpful in resolving specific problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being friendly,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their friendliness,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the healthy weight loss... See more

Service

Customers had positive experiences with service, often praising the ease of the process, timely... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel fortunate that I chose Joey Med over a different company, They were friendly, communicative and answered all of my questions and concerns quickly and completely. There was one woman in particul... See more

Rated 5 out of 5 stars

I'm so pleased with my purchase from Joey Med! The representative answers all my questions and walked me through what the process would be, to alleviate any doubts or concerns about my purchase. After... See more

Company replied

Rated 5 out of 5 stars

I was very hesitant at first and confused on who to go to with, so many companies out there! After texting my 50+ questions for several days and getting consistently quick, transparent, knowledgeab... See more

Rated 5 out of 5 stars

Customer service,Lily, was kind honest and very knowledgeable on compound vs Zepbound. I took my first dose and Lily was correct, compound works so much better with no sign effects. I searched many co... See more


Company details

  1. Online Pharmacy
  2. Weight-Loss Service

Written by the company

Joey Med is a modern telehealth platform based in Florida, dedicated to transforming the way people access healthcare for weight loss, sexual health, and travel wellness. Our mission is to provide safe, convenient, and affordable care for adults across the United States. With Joey Med, patients can receive licensed medical evaluations, prescriptions, and treatment plans—entirely online and from the comfort of their home. We partner with Certified Compounding Pharmacies, a licensed compounding pharmacy, to ensure all medications are high quality, pharmacist-reviewed, and delivered discreetly to your door. Our product lineup includes GLP-1 medications like Liraglutide (Saxenda) for weight loss, custom-formulated ED treatments combining Sildenafil, Tadalafil, and Apomorphine, and prescription-based travel wellness kits tailored to support healthy travel routines. Joey Med is HIPAA-compliant and committed to privacy and transparency. Patients start by filling out a simple online medical form. Our licensed providers review every case and, if appropriate, prescribe treatment. We handle fulfillment, tracking, and support to make your wellness journey as easy and secure as possible. Whether you're looking to manage weight, boost confidence, or stay healthy while traveling, Joey Med is here to support your goals with compassionate care and expert medical guidance. Learn more at joeymed.com and join thousands of others taking control of their health—on their terms.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very kind company

Very kind company. Helps you along the way to find a perfect route for you! So happy to be working with such a wonderful company!

1 April 2026
Unprompted review
Rated 2 out of 5 stars

I still haven’t open my packages seeing…

I still haven’t open my packages seeing as it got to me with the ice not even cold but melted and warm . I let my Joey dr know she told me it was ok to still tske… that it had been tested to last a couple of days like that . This is my third round of glp1and the times that I’ve gotten it it always got to my in between frozen ice bricks . So I have it on my fridge but not sure what to do

4 March 2026
Unprompted review
Joey Med logo

Reply from Joey Med

Hello Jose, thank you for sharing your concerns. We understand that receiving a temperature-sensitive medication with melted ice packs can be worrying, especially when you are used to receiving them frozen.
We want to reassure you that your medication is completely safe and effective to use. While we always aim to keep the medication as cool as possible during transit, the ice packs are designed to absorb ambient heat to protect the product. Even if the ice packs are melted or no longer cold upon arrival, our stability testing shows that this GLP-1 medication remains stable under the following conditions:
• Room Temperature: Stable for up to 60 days.
• 95{F}: Stable for up to 15 days.
• 104{F}: Stable for up to 4 days.
Since your delivery arrived within these windows, the integrity of your medication has not been compromised. You can proceed with your treatment as planned.
Please don't hesitate to reach out to us directly if you have any further questions!

Rated 5 out of 5 stars

I had such a great and easy experience…

I had such a great and easy experience with JoeyMed. I had a lot of questions because I am new to Glp-1’s and the representative was very patient and answered all my questions. The ordering process was very easy and I was kept up to date during the whole process from ordering to fulfillment to delivery. The package was received via UPS and wrapped securely with ice packs and all to keep the temperature of the medication. The representative also checked in after delivery to make sure everything I received was correct and to ask how I was feeling and also gave me tips for any side effects. I am very pleased with my decision to go through JoeyMed and will definitely be ordering through them again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and quality program

What a pleasant experience. The Joey Med team is communicative and informative. The process was explained in great detail and once approved they, (Renata specifically) follow up consistently to make sure you understand and are getting maximum benefit out of their program. I definitely recommend Joey Med.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Number 1 in customer service

Easy to use Groupon. Just follow directions. Doc got back with me almost immediately. I received my meds super fast! And constant customer service via text and also received phone call.. ACTUAL PEOPLE 😁Not robo service, nor waiting 3 days for a return email. Doc gave me links to use and phone number for pharmacy with any questions! Really pleased.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been gradually losing weight…

I have been gradually losing weight but, the journey hasn't been easy. The medication helps tremendously and also the continued support that I receive from Joey meds. When I have a concern, I can reach out via message and I get an immediate answer. Very good company!!!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

SATISFIED

Super fast sign up and delivery! Very quick response time from team members with answers to my questions!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Renata has been such a blessing

Renata has been such a blessing. She has guided me all along the way. She makes sure everything is going well. Gives me tips on what to do and what not to do and is always following up on me making sure tye medication is perfect just for me. She is such a great person to have in your staff. Thanks so much for all you do.... KeaJuana

27 March 2026
Unprompted review
Rated 4 out of 5 stars

I just recieved my first order and so…

I just recieved my first order and so far the attention and confirmation and communication is awesome. I left a precious company because they offered no support and communication was almost nil. I’m optimistic this company is better based on things so far. I’m will be starting injections Sunday!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I just had to share my experience with JoeyMed because it has truly been amazing from start to finish. The staff is incredibly kind, responsive, and professional—they really make you feel supported every step of the way. Any questions I had were answered quickly, and the whole process was smooth and stress-free.

As for the product… it works. In just 3 months, I’m officially 20 pounds down, and I feel better than I have in a long time. I’ve had little to no side effects, and my energy and confidence have gone way up. You can tell they really care about providing quality treatment and real results.

If you’re on the fence, I highly recommend giving JoeyMed a try. The combination of great support and an effective product made all the difference for me!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

This has been a great experience so far. Everyone I have worked with has been great! They have been incredibly helpful and supportive of me as I worked through the process. The medication was delivered promptly and I knew where it was at every step of the way.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Stellar Customer Service

After a lot of research into weight loss programs I am so happy to have found Joey . From initial contact , to consultation, med delivery and Renata as my partner in the journey I couldn't be more satisfied

25 March 2026
Unprompted review

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