Customer Service Appalling
Purchased two throws from this store for a wedding present, on delivery of these two items found one of the throws to be fine, on opening the second it felt damp also wet in parts with tags missing
I contacted the store within a hour of receiving parcel, explained the condition of the the throw and was asked to forward photograph of the problem I assumed photo evidence of tag
Sent email with photograph, also informing I was happy to keep one of the Throws which had tag attached, as certainly could not send a present of a damp throw with no tags, I requested a prepaid label so I may return the item
Next day received a email from a man named Ian, he informed me it was legally acceptable to send this item in this condition as he stated it was not damp when sent, no explanation why the tag had been removed, I explained the carrier bag which item arrived in was fine, no damage to box, therefore throw had to have been wet/damp when placed in box
I was informed I could return the throw at my own cost, from Ireland to Uk Mainland
I was also charged for postage despite the fact postage was free when purchasing items over a qualified amount
I certainly would not recommend this store to anyone, will not be purchasing again
Certainly lacking in Customer Service
