Many thanks to Simon & Scott who delivered my sofa back to me today. They are a great team, friendly & helpful & made sure sofa was assembled correctly & working properly. Also thank you to Dom, Servi... See more
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Review summary
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Reviews shaping this summary
Just had another exceptional delivery from John doe. Scott and Simon we incredibly helpful in putting the items in place, went through the instructions on removing wheels on the chest of drawers an... See more
Company replied
Both assistants were extremely helpful and patient. I explained our requirements and was shown appropriate furniture / sofa etc. We weren't rushed into decision making at all. Tina went out of her... See more
Company replied
Another brilliant experience of using John Doe, with both buying the carpet, and having it fitted. No fuss, and within a couple of hours all was done and laid and vacuumed. Nothing was too much bothe... See more
Company details
- #2 of 400 best companies in Home Furniture Shop
- #2 of 114 best companies in Bed shop
- #1 of 4 best companies in Carpet Fitter
- #1 of 31 best companies in Carpet Retail Shop
- #1 of 85 best companies in Flooring Shop
- #1 of 91 best companies in Sofa store
Written by the company
Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for. Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.
Contact info
46-50 Sawmills Rd, Diss, IP22 4DA, Norfolk, United Kingdom
- 01379 644 081
- info@johndoe.co.uk
- johndoe.co.uk
5.0
Excellent
2k reviews
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Replied to 20% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Friendly, courteous and helpful staff. Simon, Scott and Lucas were thoughtful, removing their shoes to protect carpets, put the furniture where asked and showed great care in moving it in. Cheerful to boot. A great advertisement for John Doe.
15 July 2026
Unprompted review
Simon, Scott and Lucas
Simon, Scott and Lucas were amazing and brilliant today when they delivered and set up the lovely new double bed from John Doe - they did this cheerfully and enthusiastically, and were both friendly and polite, even offering to carry upstairs a king size mattress that the London removal company we had yesterday failed to do, and Simon, Scott and Lucas succeeded! Many thanks to them all 😊!
15 July 2026
Unprompted review
Simon, Scott & Lucas
Simon, Scott and Lucas were super efficient and professional. Everything in its place and took all the packaging away. Another great experience with John Does
15 July 2026
Unprompted review
Simon and Scott absolutely so helpful…
Simon and Scott absolutely so helpful today. Wonderful all round experience from John Doe from start to finish.
Thank you
14 July 2026
Unprompted review
Stuart was very helpful and polite and…
Stuart was very helpful and polite and helped us with our purchase
The cafe Angela’s is also a nice place to visit while in the store for a loverly meal or just a coffee.
7 July 2026
Excellent delivery from Simon and Scott
Excellent delivery from Simon and Scott.
They phoned ahead to advise their arrival time and were very careful and considerate when bringing the corner settee suite into the house. Assembled and removed all packaging and positioned settee exactly where we wanted it. Great service from a great team.
6 July 2026
Unprompted review
I purchased a unit from John Doe.
I purchased a unit from John Doe.
The gentleman serving was very polite.
Our delivery men Scott and Simon this morning were very polite and helpful.
They called me prior the delivery explaining their arrival time.
They carried the unit in for me and placed it into position.
I will highly recommend.😀
14 July 2026
Unprompted review
The John Doe team were excellent from…
The John Doe team were excellent from start to finish from a very knowledgeable Simon in the Flooring department who spent a long time with us to get the right carpet for our needs to Damon in the office who kept us informed about our order to James and Freddie who fitted the carpet with great professionalism. Will definitely recommend to our friends and family. It’s so nice to have a real family firm to deal with in these days of multi national companies.
13 July 2026
Unprompted review
Scot and Simon were in and out in 10…
Scot and Simon were in and out in 10 minutes, brilliant service
13 July 2026
Unprompted review
Extremely helpful shop assistants.
The shop is beautiful. The staff are extremely helpful and are always jolly and accommodating, patient too as I never feel rushed into making a purchase, especially as it takes me several visits to make a decision.
6 July 2026
No pressure.
Salesman was knowledgeable but not "pushy". Made the choice of product entirely ours. A nice experience.
3 July 2026
Disappointed - delivery taking too long
Disappointed that I was told the delivery time for the mattress would be about a week and when I called after a week, it's still two weeks away. I was told if they don't have many things to deliver to the Diss store they just wait until there is more. I bought a sofa that is probably still sat on the shop floor, to be delivered at the same time. If they had been honest and said the mattress would be three weeks I wouldn't have bought it - which is exactly why they weren't honest. So I'm still waiting... No offer of the sofa being delivered while we wait. I wouldn't shop here again
29 June 2026
Delivery was on time
Delivery was on time. Simon and Scott were polite, worked very quickly and check as all the chairs over. All rubbish was taken away.
Definitely recommend John Doe as a company to anyone
9 July 2026
Unprompted review
Kept informed on delivery date and…
Kept informed on delivery date and time.
Simon & Scott phoned me before they arrived to tell me they were on their way.
Unloaded everything, then set to work putting the beds together.
There was a problem with a mattress being slightly too deep for the trundle bed. But immediately got on the phone to store, reassured me it would be sorted. They removed all packaging. Highly recommend bothe delivery men and John Doe for excellent customer service.
9 July 2026
Unprompted review
Delivery today of our king-size bed by…
Delivery today of our king-size bed by Simon and Scott of John Doe’s. Very friendly pair, very efficient and bed completely assembled within half an hour of the guys getting here.
Great job. Cheers
7 July 2026
Unprompted review
All round customer care Susan Simon and…
All round customer care Susan Simon and Scott could not fault service received in any way Definitely will be back for future purchase. John Bartholomew
6 July 2026
Unprompted review
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