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John Downs Reviews 

346
•
TrustScore 4.5 out of 5

4.7

Curtain Maker and Retailer
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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the wonderful quality of the diverse products they purchase for their home projects. Shoppers regularly mention the extremely helpful staff, competitive prices, and the secure packaging that ensures delicate items always arrive completely undamaged. Many buyers also note how easy the ordering process is, mentioning that all transactions are handled in a professional and reliable manner. Some people were dissatisfied with occasional discrepancies in product measurements, missing components from packages, or items not matching online descriptions upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the excellent materials, fair prices, and... See more

Delivery service

People report positive experiences with delivery_service, expressing widespread satisfaction and delight... See more

Quality

Reviewers consistently report positive feedback about quality, highlighting that products arrive... See more

Service

Consumers find service to be positive, highlighting efficient, timely, and professional experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an order, placed it, and within a couple of days had it. Parcel and contents very well wrapped for protection. Will definitely be using this company again in the future. Extremely good experien... See more

Rated 5 out of 5 stars

Order placed on-line for thermal curtain lining which I have used previously for a customer. Within minutes I was contacted - the length I needed could be supplied immediately in two lengths or I cou... See more

Company replied

Rated 5 out of 5 stars

The communication was excellent, the goods were with us quickly and as described. Everything was dealt with in a professional manner. Many thanks

Rated 5 out of 5 stars

Excellent service - efficient and timely. Roll of curtain lining arrived well wrapped and undamaged in anyway. Will not hesitate to re-order when needed.

Company details

  1. #12 of 23 best companies in Curtain Maker and Retailer

Written by the company

John Downs has been trading since 1873. We have a large selection of curtain accessories for both professional and amateur curtain makers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(346)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Exactly what I wanted

My daughter in law recommended the company as she was a seamstress/machinist before retirement and found the curtain heading tape to be good quality, it was received quickly, and is exactly what I wanted to replace the cheap tape on recently bought curtains, which isn't strong enough to hold the curtain without it folding under the rail.

15 September 2025
Rated 5 out of 5 stars

First order

First time I’ve used the company and was really pleased with the service. Delivery was the day after I placed my order which I wasn’t expecting.

23 July 2025

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