John D Wood & Co. Reviews 

284
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and genuinely knowledgeable during property searches and sales. Consumers note that the team communicates clearly, provides prompt updates, and ensures a wonderfully smooth process from start to finish. People appreciate the supportive approach and practical advice offered when navigating the local housing market. Some reviewers were not happy with the communication, mentioning that replies took too long or routine requests went completely unanswered. A few other people also felt that administrative delays, poor management, and unresponsiveness made their move-in process quite frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Consumers find service to be positive, highlighting professional support and smooth property transactions.... See more

Customer service

People report positive experiences with customer service, noting that agents are consistently proactive,... See more

Location

Customers consistently note positive experiences with location, highlighting the impressive local knowledge... See more

Response time

Users describe ambiguous interactions with response_time, reflecting varied experiences among consumers. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consiste... See more

Rated 5 out of 5 stars

The John D Wood team in Beckenham is proving absolutely amazing for us. They are responsive, kind, supportive, understanding, and very professional in every step of the process, willing to go the extr... See more

Rated 5 out of 5 stars

I was looking for a tenant for my house at 30 Orville Road in Battersea and contacted J D Wood on Battersea Park Road. I dealt with Joshua Mugume and received an excellent service. He is extre... See more

Rated 5 out of 5 stars

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.


Company details

  1. Estate Agent

Written by the company

John D Wood & Co. has specialised in residential sales, lettings, mortgages and associated property services in the region for 150 years. Founded in London’s Mayfair in 1872, the company now occupies nearly 30 offices throughout London and the South of England. In addition to residential sales and lettings, our teams are experienced in Country Houses, New Homes and Residential Developments, Short Lets, Corporate & Relocation, Surveying, Property Management, Conveyancing and International property.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

284 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(284)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Ollie was accommodating and communicative - allowed me to drop off my ID at another branch and made the experience easy for me and my partner from viewing up until move in day. Thanks Ollie from Battersea branch!

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience as a buyer

Terrible experience as a buyer, felt scammed by this agency particularly the agent called Fee. I was told various lies to try and drive the price up (which I later found out she was trying to get me to pay a further 100k to the offer they had but led me to believe the other buyer was offering similar) I was also the highest offer and last minute told they had another similar offer. Just a mess and would never go near this agency again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

How is this for service

How is this for service. I renovated a property to sell, and 4 weeks into a back to brick conversion, Lisa from Beckenham branch found me a buyer. We developed and completed selling a property in 6 months!

Aside from the service, Lisa and team seem genuine, know their stuff. Couldn't recommend them more!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Seamless tenant handover & expert compliance (Lymington Lettings team)

I cannot thank Kat, Eleni, and Luiz enough for their support recently. While we stay well-informed on the upcoming legislative shifts (such as the move to periodic tenancies and the abolition of Section 21 this May) having a team that truly understands the practical application of these changes has been invaluable.

The Lymington lettings team makes the entire process feel seamless, but where they truly excel is in the 'heavy lifting'. They go above and beyond when it comes to finding and rigorously vetting the right tenants, ensuring every detail is covered. The move-in and handover process was handled with such precision that it completely put our minds at ease. Their local knowledge, combined with a proactive approach to the new legal landscape, makes them the gold standard. If you want a team that stays ahead of the curve and executes flawlessly, look no further.

We don't need to look any further for a lettings agent for any property within their local catchment area. Thank you once again !

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Tushar at…

I had a great experience with Tushar at the Docklands office. He helped me with the sale of my property in Canary Wharf. He was knowledgable, approachable and made the process so much smoother. Really appreciate the support and would highly recommend!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience dealing…

We had an amazing experience dealing with Kate Martin from the Primrose Hill branch. She really took her time with us and her knowledge of the Primrose Hill and NW London area is second to none. She would be our first call if looking for a property in this area.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Really solid experience with the…

Really solid experience with the Notting Hill branch. Paris was great to deal with and made sure everything ran smoothly. Always easy to reach, friendly, and on the ball. The whole process felt well handled from start to finish.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

J D Wood & Co Chiswick - thank you!

I had a super positive experience with John D Wood Chiswick during a recent, very stressful search for a new flat. Georgia was cheerful and switched on, always on the ball with new properties, following up, sending floor plans and videos, and answering all questions I had on the properties. She adjusted the search according to my search criteria - a lot of estate agents drag you to totally unsuitable properties and it feels like you are just a number on their KPI sheet. It was never like that with Georgia, and her knowledge, personal style and proactive search made my life a lot easier! Many thanks again, I wish Georgia and her office team all the very best for the future (not that I want to move any time soon again!).

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with the Notting…

Excellent experience with the Notting Hill branch. Paris was incredibly helpful, easy to talk to, and always kept things moving. I felt kept in the loop at all times, which made a big difference. Highly recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

As someone local to the area

As someone local to the area, I had a really good experience with the Notting Hill branch. Paris was great to deal with—super switched on, easygoing, and clearly knows the neighbourhood well. Everything was handled smoothly and communication was always clear.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I honestly couldn’t be happier with the…

I honestly couldn’t be happier with the service from the Notting Hill branch! From day one, the whole experience was seamless, professional, and incredibly well managed. Paris, in particular, was exceptional and truly went above and beyond.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Can’t fault the service from the Notting Hill team. Paris was super helpful, very attentive, and kept things moving without any stress. Communication was clear and consistent throughout. Would definitely recommend.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy five stars from me!

From a local point of view, the service from the Notting Hill branch was excellent. Paris was approachable, informed, and clearly knowledgeable about the area. Everything felt organised and hassle‑free from start to finish.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Paris!

Used the Notting Hill branch and had a smooth experience. Paris was helpful, knowledgeable, and easy to work with.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

In the past i have used John D Wood’s…

In the past i have used John D Wood’s Beckenham branch to help sell my home and the customer service was great! one person that really stuck out from the rest was Lisa Who was really helpful in every aspect along the way. Thank you :)

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Have been looking for a while

Have been looking for a while, and Kirsty at Beckenham branch has been great at looking after us, as well as being incredibly patient. Thanks and we know we will get something soon 😊

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

I know the area well and had a really good experience with the Notting Hill team. Paris was easy to deal with, knowledgeable, and clearly understands the local market. The whole process felt straightforward and well managed. Would happily recommend.

9 April 2026
Unprompted review

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