I have had many nomination charms this one is faulty and is on its way back
Quality: 5
Value for money: 5
Reply from John Greed Jewellery
I am sorry to see that you have experienced an issue with your charm on this occasion. This is highly unusual. I have seen that you have been in touch with customer services, who have advised you on how we can resolve this for you. Please continue to liaise wih them as they are more than happy to help