John Grose Group Reviews 

They are always friendly and helpful

Excellent service, first class communication. Nikki was my salesperson, she was so helpful,considerate and very professional explaining every detail meticulously. The whole experience of my part exchange purchase was made easy with her expertise.
R O Dann

Great experience, 3rd Van I’ve had, Lee Race, who I’ve always dealt with, is great, and is always at the end of the phone if I need anything, the after service is the best part, he doesn’t just sell you a vehicle then forget about you, very happy to recommend 👍😎

Cannot fault all John Grose Ipswich staff for their professionalism, friendliness and being helpful and honest at all times. James Honeywood is an absolute star, dealing with/helping me over the years with new Ford cars. Just spoken to Steven Lawrence on the phone too and also a super friendly, helpful and honest.

Recently bought my new Puma from Stuart Morgan at John Grose Ipswich. The process was made simple and quick with every step from enquiry to delivery. My calls and emails were always answered same day and all my questions were answered with friendly professionalism. Nothing was too much trouble. The price was extremely competitive too and I would definitely choose John Grose again.

We recently purchased a Geely with the help of Ryan Goldsmith from John Grose. Ryan was so helpful and friendly from the beginning without being pushy! He gave us some great advice and guidance around the best package for us. Support prior to the purchase and after having driven the car away has been fantastic. Ryan made sure we understood everything in terms of the leasing deal and how all the new features of the car worked. Couldn't recommend Ryan enough and absolutely love the new car, would very much recommend a Geely if you are looking for an electric car with all the added extras you would want, at a really affordable price.

Sam Ryan-Holmes in the Peugeot sales team was excellent. He patiently answered my lengthy list of questions with knowledge and professionalism. On the few questions that he wasn’t 100% sure of he checked immediately rather than “blagging” it. He arranged a test drive and then rescheduled it at short notice to accommodate my request to change the time.
Excellent service and a good experience.

Purchased our car from John Grose Ipswich - had a really nice experience and are really happy with our new car - Jamie was our advisor and was thoroughly helpful throughout and has lovely customer service- very helpful and very happy - would thoroughly recommend 10/10 😊

Handover on Christmas Eve - Lovely, if costly present.
It was due at end of November - Delay as French manufacturers are slow on Right hand drive vehicles.
Many plusses from our former Aircross C3 )(Heated front seats and steering wheel, Larger boot and magnificent Reverse camera) Negatives - No handgrip for front passenger - Exit problems if you have short legs.

My experience was top notch jack keeling looked after us all the way through any questions were answered in double quick time picking up car was a nice experience jack explained everything we needed to know about the car it's our first electric car very pleased with it

I recently purchased a Ford Puma from John Grose and had a great experience from start to finish. Jack Keeling arranged an excellent deal, kept me fully up to date throughout the build and delivery process, and took the time to clearly explain all the key features of the car. Professional, friendly, and very easy to deal with — highly recommended.

Many thanks to Will Songer who made my car purchase so simple. All went to plan. I’m very pleased with my Puma and have the assurance of a great warranty.

My mum also wants to thank Will and the service department for their care in quickly arranging for a new battery to be fitted to her car (not from their dealership) when it suddenly decided to die in the car park when she dropped me off to collect my car. Again no drama.

In fact many of the staff stopped to talk on both my visits, their welcome and friendliness are a credit to the dealership. I’ll feel very comfortable picking up the phone or coming in as I need in the future.

This is my 6th new ford from John Grose group.
James Honeywood sales was as helpful as ever thanks James.
A few niggles on the way but delt with in a professional manner had the car delivered from Ipswich to Swansea delivery driver was great
very pleased with the car bit more range would be a bonus, but overall great.
Once again big thanks to all the team.
Andrew.

Superb experience buying my new puma gen e from James at John grose. Made the whole experience stress free and easy. Thanks

I generally exchange my Ford vehicle every 2 years for performance petrol models but this is the first time i have purchased an all electric car.The sales staff were excellent throughout the deal especially assuring & advising me on all aspects of going electric with the Puma Gen-E.

Great car, great price and great service.

I recently purchased a car from John Grose Lowestoft, David was excellent in the way he kept me informed throughout and I’m very pleased with the car and the service I received

How can you let customers like me come and buy a brand new van for 33000 pounds and after a year it's broken down 6 times I ask for new van as it's not fit for purpose then your manager at citreon john grose tells me I have to pay another 10000 if I want a new one I tell him no I have paid 33000 pounds for mine then another year into my warranty it brakes down another 9 times I again ask manager for new van he says no but I can pay 21000 plus vatfor ford custom van I again said no my van is not fit for purpose my van is still with John grose Ipswich 6 weeks so far for repair again you company should be ashamed of yourself being like this to customers

The sales personnel were mostly helpful. Especially George who answered all our questions in a most professional manner who also took us for a test drive in a KIA. However the KiA didn’t meet our requirements so no sale was made.

An absolutely first class service from start to finish! James was, as usual, an amazing representative for the company.