Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned... See more
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See what reviewers are saying
BE ADVISED BEFORE YOU BUY FROM JOHN HENRIC. If you buy an item and it is not suitable you will not be able to return it easily. I couldn't use their portal as i didn't have the tracking and order numb... See more
Company replied
I live in Sweden, after reading the reviews I got scared I wouldn’t receive my order since it had been 6 business days and there was no update in tracking, however it came to my door on day 7. Quality... See more
Company replied
Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at... See more
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Company details
Written by the company
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contact info
Hyllie Boulevard 40, 215 35, Malmö, Sweden
- customercare@johnhenric.com
- johnhenric.com
2.2
Poor
1K reviews
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Website
I love the cloths. The website is dreadful, just cancelled a £600 order because it’s so unwieldy.
14 February 2024
Unprompted review
Reply from John Henric
Dear Mike,
Thank you for your review.
We are sorry to hear of the issues.
We are very grateful you have taken the time to provide your feedback. Your experience have been passed on to the correct department and we are going to look into it internally.
If you ever need any help please contact customercare@johnhenric.com and they will take good care of you!
Regards,
John Henric Team
I ordered a coat from John henric,when…
I ordered a coat from John henric,when I received it (a woolen type coat) it was so badly creased, I had to take it to the dry cleaners to have it cleaned professionally to get the creases removed. When I reported this to the company they asked for photos, I explained as I wanted to wear it I had already taken it to the cleaners, they were not interested. A woollen coat in a small box was obviously going to be severely creased. So I found myself £15.00 out of pocket. Not impressed at all having bought several items online from many companies this has never ever occurred before, I am appalled.
12 February 2024
Unprompted review
Reply from John Henric
Dear Wilfred,
Thank you for letting us know!
We are very sorry to hear about your experience.
We've taken a look into your case and can see that our customer service agent has sent an email to you 2 days ago asking for pictures of the product so that they can offer a fair compensation for the troubles.
We always aim to have satisfied customers and therefore we would appreciate if you got back to our agent as soon as possible.
Regards,
John Henric Team
Accessories Price / Quality is a steal.
1 December 2023
Unprompted review
Reply from John Henric
Dear Wadii,
Thank you for your kind feedback.
We appreciate that you enjoy our products.
We always aim to offer good quality products, to affordable prices. That is what we call affordable luxury.
Regards,
John Henric Team
Terrible quality
Terrible quality, keeps sending advertising text’s after unsubscribing 20 times.
25 December 2023
Unprompted review
Reply from John Henric
Dear Peter,
We are very sorry to hear that.
If you experience any problems with unsubscribing, please don't hesitate to contact our customer service team at customercare@johnhenric.com and they would be glad to help you.
Regards,
John Henric Team
Poor quality,Alibaba products repackaged with Henric branding
Do not purchase from their website as quality on pictures look way better than what you will receive.Alibaba products repackaged with their branding but charged 20x more than Alibaba prices.Never again
22 December 2023
Unprompted review
Reply from John Henric
Dear Gavrilo,
We are very sorry to hear about this.
If you experience any troubles with our products, please don't hesitate to reach out to our customercare@johnhenric.com.
Our customer service team would be glad to help you in any way they can!
Regards,
John Henric Team
Fine
I ordered a tie within the EU. Fast delivery, nice product. I’m perfectly happy. Detailed returns instructions attached, if needed
27 November 2023
Unprompted review
Reply from John Henric
Dear Rainer,
Thank you for your kind words.
We are so happy that you had a great experience from us and our deliveries. We are grateful that you shared your experience with us and hope that you order from us soon again.
Regards,
John Henric Team
Awful awful returns process
Awful awful returns process, will not be purchasing from this company again in future.
17 November 2023
Unprompted review
Reply from John Henric
Dear Lawrence,
Thank you for letting us know about your experience.
We are sorry to hear that you've experienced troubles with our return process. If you need any help, please don't hesitate to contact us at customercare@johnhenric.com so that we can help you further!
Have a lovely day!
Regards,
John Henric Team
Very poor quality
The quality at first glance is solid. After the first hand wash, a hole appeared on the back. Hand washing was just soaking in warm water for 15 minutes. The same thing happened with two merino products from John Henric shop - 2 times wearing for 2x79EUR - nice job.
I also had a bad experience with delivery (2 or 3 times). This is not directly John Henric's fault, but they could take cases more seriously, not just a written "sorry" from a support bot.
2 October 2023
Unprompted review
Reply from John Henric
Hello Klemen,
Thank you for your review.
I'm sorry to hear about this inconvenience and we are very grateful that you share your experience. customercare@johnhenric.com would be happy help you further with this situation, so feel free to contact them per email. Also, we don't use support bots to answer customers errands.
Regards,
John Henric Team
Like many people I received the suit I…
Like many people I received the suit I ordered only to realise it was made from the cheapest fabric ever, with a boxy and terrible cut that looked nothing like the photos. Cost me AUD 50 (~ 30 €) to return to Sweden but the parcel has not been accepted and has not been returned either, so I have lost the scam purchase amount plus another $50. Avoid at all costs.
3 October 2023
Unprompted review
Reply from John Henric
Dear Rory,
Thank you for letting us know.
We are very sorry to hear that you're disappointed. All information regarding our returnpolicy can be found on our website at all times. Regarding your return we urge you to contact our customercare@johnhenric.com if you need further help.
Regards,
John Henric Team
I had to pay for $50 import fees to…
I had to pay for $50 import fees to Canada (if you do not read fine print you won’t know it), for a blazer I paid $89 only to find it is cheap material more like a shirt then a blazer. There is no review they let you to add for the product and also block you from giving bad reviews on Instagram. If I return, I have to pay $10 tax and when I add taxes I already paid =$60 out of a product value of $89 that is not what you expect at all. I don’t believe the great reviews they have for this advertised on their website.
21 September 2023
Unprompted review
Reply from John Henric
Dear Denise,
Thank you for your review and feedback.
We have written on our Canadian website, both under https://johnhenric.com/ca/delivery-details and also in check-out that there could be VAT and customs duties which we don't include in our prize. We've given this information to let our customers know before going through with a order. All the necessary information regarding return and delivery can be found on our website and we are sorry if you've missed it. We will take your feedback with us.
Regards,
John Henric Team
Scam Returns
Scam! Avoid!
They don't accept returns. It cost me £15 to send it to Sweden from UK. They didn't accept the delivery but I haven't received the parcel back. So I'm now out the purchase price, return cost, and the product.
15 August 2023
Unprompted review
Reply from John Henric
Dear Mark,
We are very sorry to hear this.
Please reach out to our customerservice team at customercare@johnhenric.com and they will help you further with this.
Never received my purchase
Never received my purchase. Seems that they or UPS lost the package. Their initial reaction was to offer a refund which I’m now waiting for. I strongly suggest to avoid them. Not worth the effort.
1 August 2023
Unprompted review
Reply from John Henric
Dear Timo,
Thank you for your rating.
We are very sorry to hear your disappointment.
We always try to offer our customers our best service and it is very unfortunate that your package was lost by UPS. You should have received your full refund by now.
Please get back to us at customercare@johnhenric.com if you have any questions and we will help you further!
PLEASE READ BEFORE PUCHASING
PLEASE READ BEFORE PUCHASING. I am now 2 months without my money back and no items of clothing. Awful communication. All they do is tell me to keep checking. How they can conduct a business like this I have no idea. It’s a crime! DO NO USE!
17 June 2023
Unprompted review
Reply from John Henric
Dear Andrew,
Thank you for your feedback.
We are very sorry about the inconvenience and that you package was lost while shipping. We issued a full refund for the package back in July. We always try to offer our best service and are very sorry that this has happened to you.
If you have any questions please contact our customercare@johnhenric.com so that we can help you further.
Super high return fee
They charge $20 to return a small belt. Way too high.
1 June 2023
Unprompted review
Reply from John Henric
Dear Customer,
We are very sorry that you are disappointed.
We mention on our website that we don't offer free returns and the cost of return can always be found under our returns & exchanges policy, see here: https://johnhenric.com/us/returns-exchanges
The returnfee is the same for every package returned from the US no matter the size.
If you have any questions you can always contact our customerservice at customercare@johnhenric.com and they will help you further!
Very bad experience - avoid at all costs. Exploit the returns policy with zero to no customer service.
Very bad experience. I have been trying to process a return of my order in the return window but the QR code did not generate from their website. I tried contacting them via their email and form with no reply.
When they finally replied after 3 weeks of chasing I was told by Emily at customer service that the window for return has passed and they cannot help. I have shown them my emails and my order for £120 has just gone to waste.
Reading the other reviews it seems like this is a scam company who try to exploit people with their returns and exchange policy.
Now I am out of pocket for my money. Regret placing the order through this site. Wish I had read the reviews.
26 June 2023
Unprompted review
Reply from John Henric
Dear Tazeen,
We are very sorry to hear you disappointment.
We can see that the only mail we have received from you regarding you return was after the timeline for a approved return had passed. We are very sorry about the inconvenience this has caused you and you can always read about our return & exchange policies here: https://johnhenric.com/gb/returns-exchanges
If you have any questions you can contact our customersevice team at customercare@johnhenric.com and they will help you.
Bought a tie and now 2 full weeks later…
Bought a tie and now 2 full weeks later it still hasn't been shipped. Customer service isn't responding.
25 June 2023
Unprompted review
Reply from John Henric
Dear Nicolai,
We are very sorry to hear this.
We have taken a look at your case and can see that a full refund for the tie was made in July. We are terribly sorry about the inconvenience.
You can always contact our customerservice team if you have questions at customercare@johnhenric.com and they will help you further.
Worst experience ever
Worst experience ever
I didn’t get the clothes and they tell me that order has been returned and the money refunded, all lies , no shirts no money
It is a rip off , they should be sued
22 June 2023
Unprompted review
Reply from John Henric
Dear Freddie,
We are very sorry to hear this.
Your package has gone back as a return to our warehouse and has been fully refunded.
Please contact our customerservice team at customercare@johnhenric.com if you have any questions.
they are not following any legislation…
they are not following any legislation on returns! You will not get your money, they try to play with push backs all the time. Anna from customer support sends just blablala. I am in contact with the customer rights in Sweden. AVOID!!!!
22 June 2023
Unprompted review
Reply from John Henric
Dear customer,
We are very sorry about this.
We always try to offer our best service.
If you ever have any questions you are more than welcome to contact our customerservice team at customercare@johnhenric.com and they will help you.
Fast delivery, good quality for the price.
Fast delivery from Sweden, I guess. Good quality for a good price! I am happy with my new swimshorts!
15 June 2023
Unprompted review
Reply from John Henric
Dear Jerry,
Thank you for your kind words.
We are delighted that you like our clothes and we always focus on offering great quality!
If you have any questions you can contact our customer service team at customercare@johnhenric.com and they will help you further.
I can't believe I'm writing this
I can't believe I'm writing this. I rarely lose my temper. I stupidly bought £500 worth of clothing without looking at Trust Pilot first. I ordered the same top in different styles/sizes for a wedding with the aim of returning all but one... which I did... 7 weeks ago. I am still £400 out of pocket. I have provided them with proof of delivery several times along with the tracking number THEY provided me. In fact I can tell you my return was was delivered a month ago, on 05/05/2023, in Helsignborg, at 3:39pm don't you know. Their replies are usually several days later - "Fab we'll just look into this" after which they proceed to ghost me every single time. Most recently they emailed me to say that the package is on the move again and so they cannot process my return - to where is the package now headed, who knows? They even asked me in their last email for the 'correct' tracking number... as if I am the one who is having them on!!!!! I honestly think this company might be running a fraudulent operation. Do not buy from here.
John Henric - get your act together.
26 September 2023
Unprompted review
Reply from John Henric
Dear Will,
We are very sorry about the inconvenience.
If you still have a problem with this we ask you to contact us at customercare@johnhenric.com so that they can help you further.
Regards,
John Henric Team
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