Johnlewis 

Be aware that you cannot buy an LG OLED55C1 tv from John Lewis at Cribbs Causeway near Bristol and take it home with you. I tried today and was told that despite there being six in stock I could not take one home but would have to wait 4 days to have one delivered by John Lewis at an additional cost of £20. A frustrating and ridiculous policy!

I ordered a replacement Miele washing machine online from the JL website which was due to be delivered today. Well it was delivered but ur ahem was taken back. The two bouncers (sorry deliverymen ) who were 'contracted' to deliver the machine stated that they were unable to remove my Miele dryer that was stacked on top of the old machine because of 'health & safety' issues.
Nowhere on the online order page was there anything said about this. I actually double checked and nope definitely not. Silly me for having a stacked laundry setup and for Miele for producing a stacking kit providing a great space saving facility.
Rather exasperated with these two bouncers who might have 'strained' themselves I asked 'Does that mean you do not deliver to anyone whose washing machine entails access by several sets of stairs?' Oh no was their reply. That's not a problem. Given that my Miele tumble dryer is half the weight of the washing machine this is health and safety gone mad.
It gets worse. I was told that JL would be in touch with me shortly. Nothing. I rang them and after 30 mins waiting for someone to answer their customer helpline on the phone hung up. 2 hours later the phone rang. After 1 ring I answered but the phone went dead. 2 minutes later I had an email from JL customer service stating that they had been unable to reach me by phone so thought they would email me. Signed by a Lesley (no surname). Said to call the number at the bottom of the email which was again unobtainable. No you really could not make this up if you tried. I have now reordered the same machine from a charming family run firm who have the 'can do' attitude that JL sadly lack. It remains to be seen how long it will take for JL to process my refund..

Dreadful wait times on Call Centre. I have shopped at John Lewis for many years but now using competitors. They are not keeping up with Customer needs. Too few staff. Remaining staff seem overworked and less customer friendly.
Do something JL before you face the risk of more customers leaving. 👎👎👎

bought a freeze in March of 2020. This weekend it simply stopped working. Called "customer service" and was given the number for electrolux, who would supposedly send out a technician - 3 year warranty. After 47 minutes on hold BEFORE speaking to a person at electrolux I called JL "customer service" back. I've been on hold for 37 minutes now, waiting for a "mamnager" because "Cammi Lee" not only couldn't help, but also could not find my order in the "system." This, Cammi Lee told me, is a different system than the "customer service" people use, that they should not have helped me because this is a freezer and therefor must be resolved by the technical department- but Cammi Lee in the technical department can't find my order. Unbelievably stupid and frustrating. Never ever ever going to buy anything from JL again. Absolutely terrible, and I paid the premium because of the reputation. Going down the toilet like everything else British. Welcome to Brexit.

Purchased a John Lewis brand microwave which seemed like good value - lasted just 2 weeks before it became impossible to stop the cooking time using the "Stop" button and switching it off at the mains made it impossible to reset the clock. Called JL to return the item and I am now on my 3rd, yes 3rd, arranged pick-up. The first with Hermes failed (never turned up), the second had to be cancelled (also) Hermes due to Hermes using wrong address. The third attempt was for today, allegedly with DPD but I have received no confirmation text from DPD and am now fed-up with phoning JL (over and hour on the phone) and waiting in all day for the thing to be picked-up. Product quality apart, as far as online purchase are concerned, John Lewis has a very very long way to go to match competitors - this is my last purchase - promise!!!!

Dreadful customer service. Paid over £1000 for a new mattress which collapsed after a year on my husband's side. We asked if it was suitable for a slatted base (which every previous mattress has been for the past 40 years) and this was confirmed. What we didn't know was that the expectation for the distance between slats had changed. So we were effectively told we were to blame for the problem and John Lewis would not help further. When I said that no-one had mentioned slat distances - we were told that the information was on-line and "you should have done your own research" before purchasing.
I suggested this may be tricky for those who cannot access a computer (elderly) or who don't speak English.
They took nothing on board and left us with either a £1,200 gap in our budget or continuing poor sleep for my husband. (He still sleeps on a lumpy mattress).
The attitude was unsympathetic and unhelpful. I was totally shocked as have never encountered this from John Lewis before. We have bought a new spare bed and mattress - but NOT from John Lewis as my trust in them has been badly knocked.

Phoned up to ask whether a person from in store could phone me back regarding whether they had any children’s shoes in stock that were on clearance, the man didn’t understand what I was on about at all, nor did I understand much of what he was saying. Just kept saying you need to phone back as their system was down, fair enough but I was asking whether that’s something they’d be able to check normally, when their system wasn’t down. Told me I’d need to visit the store myself, it’s an hour away and I have a young baby, hence why I was asking to check stock before I made that journey. I’m not trying to be rude in the slightest, but it would help if their customer service center had people that could understand what you’re trying to say, but also that you could understand them too. John Lewis has really gone downhill

I placed 2 orders, one to arrive the next morning, the other to arrive sometime the next day. The one which should have been here in the morning, the DPD driver drove off with. He said I wasn't in, yet I was. He didn't even bother to knock on my door! No one was interested. I tried to call John Lewis, I tried DPD, all kept me waiting over 15 mins on hold. I had to hang up as I was onmy lunch break!! They were items I need for my brother's wedding today!! I had to order last minute as another company lost my original order!! We need shops open - online is NOT working!! Thanks John Lewis - you've ruined my day!!!!

I've shopped at John Lewis both online and in-store for years and generally have always received good service until recently.

I bought quite an expensive coffee machine from them online and it arrived damaged. They convinced me to accept a replacement part instead of a replacement product which I accepted.

Almost three months later, I'm still waiting for the part and I get a different story each time I call or email them (that's if I get a reply at all).

There have been a number of other incidents of inept customer service over the past few months as well.

I've turned from someone who would always prefer to buy an item from JL into someone who will buy anywhere else!

Looks like I’m not the only one.

Reading every other review on here it looks like I’m not the only one who hasn’t had a parcel and has been refused a replacement or a refund. Shocking customer service I’ll never ever be shopping here again. Out of pocket and no parcel

Purchased a cooker on 12/08 from the Liverpool store. It was due to be delivered on 31/08. The week before it was due I received a phone call saying the cooker had arrived damaged but to not worry as the replacement would arrive in time to be installed as planned. Took a day off work needless to say it didn’t turn up.
I phoned up and was told the new one was arriving in the distribution centre on the 02/09. I have phoned numerous times and I’m still without a cooker.
I’ve sent a complaint email on 05/09 obviously nobody replied.
I’ve now asked for a refund but apparently that’s a problem too and I’ll have to wait until next week for someone to review this.
Completely at the end of my tether. Went to John Lewis because they were renowned for having a good reputation. Whether it’s because people are working from home that they’ve lost their professionalism I don’t know. All I know is I’ve lost a days holiday and can’t go anywhere else until I get a refund.

I use JL regularly for smallish household item orders. I have always found their delivery times to be prompt and the items very well packaged ( no breakages). The items are as described on good quality. Thank you JL, I shall continue to use your online shop.

Tv broken, took out extra cover, was told could take to a Waitrose store ,
Which is where I collected said purchase from!! for it to be collected by an engineer as I could not get to a John Lewis store, now they have lost said tv and no one will help me sort this out !! Have been told over two weeks ago they will look at cctv of me taking said tv into store and still no further on with this, getting very frustrated being pasted from one person to the next and no one taking responsibility in helping to resolve the issue . Zero stars !!!.

Bought a TV from John Lewis and once we had it installed on the wall we notice a fault on the screen. JL state because we took longer than 30 days to detect it, we own it now. Their own engineer said that it was not our fault. JL refused to do anything.

My advise, do not but anything from John Lewis they will not accept it back or take responsibility for faulty goods.

Very poor customer service. Bought airpods for two year guarantee, its not worth the the paper its written on. They wouldn’t honour guarantee and were extremely rude and patronising. Escalated via social media and they still wouldn’t honour guarantee and didn’t even apologise for disgraceful attitude of support staff.

I have bought a baby crib from peter jones on 5/8 for it to be delivered to me in 5 days - i have received the mattress and the crib which had the basket missing so they’ve only had the leg and the wheels so i called the customer service to report this and they said in 2 weeks times they’ll arrange for someone to collect the wrong box and deliver the right item on the same day - when the delivery man came he had no delivery for me he said the only information he was given is to collect the box with the missing item- i gave it to him and called the customer service team who have shocked me by saying the item is out of stock! They’ve apologised and ensured me to get delivered on 30/8 which i have agreed to - on the delivery day i called them to check the time frame when is it coming then i got told sorry they still haven’t got it delivered to their stock yet! They said they’re getting it on 31/8 delivered to them for sure and i should get delivered to me on 02/09 and again day of delivery i called to check and was told sorry we haven’t got it !! I was then told 15/9 which is a day before my due date to give birth! I have left a review on Twitter and had someone replying back to me to say they haven’t got in stock and that date of 15/9 is not guaranteed! I have then decided to find myself another solution by buying something else from boots who’s offering next day delivery and called JL’s customer service to ask for my refund - they have then refused to refund my money saying that i have paid in cash in peter jones branch and I have to go there to get the refund they can’t transfer it to my bank account! Can u see how ridiculous this is!?? I couldn’t believe i was treated like this! No way my brain is not accepting this disgusting service at all ! The amount of lies and the false information they have given me was absolutely crazy and now even my money back is not an option!? I cannot drive anymore i live in north west London and peter jones branch is in chelsea which is a long drive - I’ve told them this and im heavily pregnant how could you expect me to go there for a refund- all I’m getting from their team is lies on top of lies and i seem to have lost my £179 without getting anything!! So please this is an important review to help you guys before u buy from this shop! Their customer service level is truly low they have gone downhill!!

An absolute joke of a company!!! Stay away at all costs! Purchased a fitbit just over a year ago for the battery to flater this year, contacted John lewis and asked to use my warranty requesting a refund which they were happy to do. Imagine my surprise when weeks later I hadn't heard from them after sending my watch away that I decided to contact them to hear they had cancelled my refund due to minor scratches on the watch and the watch shockingly being 'dirty' ?? I am absolutely livid with them. The watch obviously had some minor wear and tear over a year of usage but to be declined over reasons not even listed for the return? Customer service was an absolute joke passed over with no response.

AVOID AVOID AVOID AVOID!!! I know alot of people use John lewis due to their warranty policy but it's just a selling technique. Con men when push comes to shove!!!!!!

John Lewis always give the best service when at the Milton Keynes store

Needed a new Clinique foundation so as my local Debenhams is now closed, which is where I would normally purchase this, I thought I would get from JL, what a nightmare!
So looked online they had the foundation and also an offer, (spend over £50 on Clinique & get a free autumn gifts set) so thought I’ll treat myself & spend this amount….clicked on the offer, selected my items, no option to add offer to my basket, so assumed as I was diverted to the Clinique products that it would add the offer automatically, but no it did not, no free gift in my parcel, complained about this but this was not rectified, no free gift offered, so I have returned my items for a refund….my point of this review is to make customers aware to be careful when ordering from JL as these offers can be very misleading & to me this is false advertising, I understand these can be subject to availability but, keep the website updated regularly, wasted my time on the fone & raised my stress levels unnecessarily!!

what a joke, dont even bother buying from these unless you dont want your item until next year, so far 2 cancellations on delivery, both times waited in and then 30 mins before, sorry cant make it and rebook, was on the phone to customer services and after 20 minutes of them trying to rebook they cut me off..

DO NOY BUY FROM JOHN LEWIS