John Ryan by Design Ltd Reviews 3,138

This company is so helpful, changing my delivery date to suit me more than once as our house move kept changing. Customer services had also helped me to select a mattress. It is an amazing product and we have never slept so well. The delivery men were also really good Perfect shopping experience. Totally recommend this company and their mattresses.

After putting up with our memory foam topped mattress for a few years longer than we should featuring two 'coffin' indents either side(!) we jumped into buying a Simba. It wasn't great and realised we should've actually done some research for what is quite an important purchase, sent it back and undertook some proper research of different companies before deciding on John Ryan instead getting an Artisan Bespoke 004. Spoke to super-helpful Julie several times for advice before going ahead and purchasing. Placing order to delivery was about 5-6 weeks from memory which felt like a long time as we were absolutely hanging out to get a decent mattress! We've had it for one month now and just done the first 'flip' (thanks for the tips and guidance on that one). I have a bad back and the old coffin had been massively exacerbating it. We absolutely love this mattress, you can tell that it is fantastic quality and my back is loving it. No regrets... other than not doing this years ago.

John Ryan apart from the quality of their products they provide excellent customer service, they go that extra mile for the customer, which is always greatly appreciated. From start to finish everything ran like clockwork
Top Notch.

Never thought we would buy a new Mattress and Base online but after finding the JR by Design website which is full of really useful information and advice, we took the plunge. Furthermore the customer service team are also fantastic and make the process very simple. As for the Mattress and Base, we are a few weeks down the road and we're really pleased with both the quality and comfort of our purchase. The no quibble 60 day "love it or return it" guarantee is also very reassuring but looks like we won't be using it!

Second time we've bought a product from John Ryan. Still using the main mattress we bought 8 years ago but have just replaced the topper that came with it. We did try another topper from elsewhere but the quality just wasn't as good. Always great products but also brilliant service, happy to spend time working out the best option for you. Totally recommend and will return again when needed. Thank you.

Our new mattress, base and headboard are amazing. They were expensive but worth every penny. Julie Collier was very helpful answering questions I had ahead of placing the order including sending us a sample book to help us choose the correct fabric.
Delivery was slick.
Never slept so well !!

I love my new mattress. From start to finish when ordering this with John Ryan by Design it was a smooth and professional service - a rare thing these days.
The quality of the mattress is first class and I am sure I will sleep well on it for many years to come. I would certainly recommend this company and its fantastic mattresses.

Excellent service from ordering (with advice) and through to delivery.
The bed is very comfortable, the base and headboard just add to my wonderful new bed..
Lots of advice on how to look after my bed too.
Thankyou for a great service and bed.

Top rate service

Delivery was really good and immediately got a good night's sleep, especially as I had sent a mainstream more expensive mattress back after two weeks as it was killing me

Amazing comfy mattress and customer service

Communication and general customer service are excellent. This is the 4th time I have dealt with John Ryan and there customer care is unchanged.
The down sides are, a couple of weeks after spending over£5000 there was a discount on offer. Just bad timing.
The second concern is the mattress rating.
I bought the Artisan Luxury which is the softest in the range. If this is JRs idea of soft, I pity anyone buying a firm mattress.
This is not to criticise the quality but just their idea of soft.
IanG

3rd mattress bought from John Ryan By Design. Faultless service and attention to detail every time

The mattress I ordered is very comfortable, and has significantly improved my back pain. I wish I had found them years prior...

Fantastic Company
Customer care good
Delivery service good
And last of all product brilliant.

Understandably when buying something like a mattress, you want to try it rather than buying blindly online but the website was very informative and helped me made my decision. We opted for the Origins Pocket 1500 which is very comfortable, although next time we'll probably go for the range with more natural fibre.

The website is full of helpful information, and once chosen JR staff phone and chat to make sure everything's right for you - which involved changing to a zip and link mattress with different ratings for us.
Delivery couldn't be easier with the mattress unpacked, put on the bed and packaging taken away.
Plus, the mattress is awesome and we're both sleeping far better.

This review covers the service, which was uniformly excellent from start to finish.
It is a rare thing these days to get through to a real human without having to slog through a series of automated questions - and even rarer when that person is as knowledgeable and helpful as everyone at John Ryan. I was guided to the correct mattress for my needs and really felt that was their main concern. Since receiving the bed there have been useful follow ups reminding me of how to care for the mattress.
I should also mention the delivery service was excellent - on time, polite and helpful.

The mattress quality and comfort is amazing, right from the first night - likewise the customer service and delivery.
Our old mattress as still comfortable though aging so we were quite concerned about finding something just as good. We tried simba and some other decent brands, but this was far and away the most supportive and comfortable, and it made us realise the old mattress wasn’t actually as comfortable as we’d thought!
Super happy with the purchase!

Excellent communication and sound advice given by John Ryan before placing my order for a King Size 'zip and link' Artisan 004. Delivery was on time and very well managed. Mattress is superbly comfortable, the division between the two mattresses undetectable in use, and just what I needed in terms of manageability for turning which I have now done for the first time. It was so easy compared to risking life and limb turning my previous King Size mattress. I would thoroughly recommend John Ryan, both it's products and customer service.