Johnsons Cars LTD Reviews 

Duncan Plant he was great from start to finish. He always made time for each request I had and went out of his way to keep me updated

From the moment we walked into the reception until we drove away in our new car 3 days later, our experience was 100 % satisfaction.
Will the salesman was so nice, and there was no pressure at any time.
Will is a credit to the company and we will definitely be recommending the Company to our friends and family.
Also when we collected the car, Paul spent the time explaining how to charge our car ( our first electric vehicle) , together with recommendations of beneficial tips . Again another credit to the Company.
We will be back 100% when we need to purchase another car.
Well done Johnsona a fantastic team at Swindon ✔️

Brought car new from the them last year can't fault the help we had from them nothing to much trouble. Car just had its first service everything went great

Loved their great service and great communication from a sales manager Dipak Champaneri. Loved a video with the car their manager recorded after the viewing and a test drive.

Johnsons Volkswagen Liverpool were great because they found me my dream car! Martin was approachable, genuine and professional at all times. He made what I thought would be a stressful process plain sailing. He was not pushy or condescending which is the experience I had at a different car dealership. I’m loving my new T Roc - thanks again!

Excellent customer service. Simple explanations and no pressurised selling

From the beginning, just enquiring to visiting and then the sale.
Absolutely fantastic service. Helpful, knowledgeable and reassuring.
I’d definitely be using them again when I need to. So happy!!
Big thank you to Aaron and Kris for all your help!

The end to end experience was distinguished by the professionalism and customer care demonstrated by Mr Deepak Gharu. He saw to it that the process was seamless. We were particularly impressed with the delivery to our home and collection of the car we were part-exchanging. The materials and the paperwork was well organised and explained effectively. There was a slight nuance to the updating of the registered keeper details via DVLA due to a change in the category of the car, which meant a visit to the post office. Sensing our slight anxiety in this regard, Mr Gharu was kind enough to accompany us to the local post office and helped ensure that the process was trouble-free. Thank you, Mr Gharu and keep up the great work!

Johnsons Volkswagen Sutton Coldfield provide a professional great service.

Staff were very helpful and friendly. Ged showed me several different cars to choose from and put me right with financial side. Would recommend going along to see what's on offer.

Johnsons Volkswagen Stafford were fantastic because..... This was a major purchase for me - a pension drawdown. I knew what I wanted and more importantly I knew very much what I didn't want. Jon Madden listened really carefully to my requirements and gave advice where my knowledge was a bit thin. The vehicle was briefly viewed and whilst not yet prepared for its handover was in such good condition that my choice was an easy one. Jon never put me under pressure expedite my decision so I felt comfortable that I was being listened to and my needs would be met. Likewise Mark at Stafford VW was very helpful and supportive of the process and also gave me a follow up call. The whole process was well executed in a professional, personable, friendly and honest manner - both gentlemen always maintain eye contact during conversations and offer a handshake at each new meeting and departure. Since taking ownership I have received a personal video from Jon to thank me again, follow up on my satisfaction level and to offer assistance if I need it. Now that is a personal service folks. See you at my first service.

Hyundai Liverpool

The sale process was fine. The aftesales customer service is not.

Arrived to collect the car ‘do you want some good news - we’ve ordered the missing key for you ?’ the salesman said. - The missing key that was never previously mentioned. I confirmed I was buying the car on a Saturday and collected on a Wednesday. So presumably it could’ve been sorted by then. Anyway - it was to be posted to me he advised.

Nearly a week later I’m informed the key have arrived in parts but needs to be coded to the car so I’ll have to bring it back in - a 2 hour 80 mile round trip.

I book it in and make the journey and wait for an hour - to be told the key in fact hasn’t been ordered at all.

Guy in service assured he’ll resolve and call me Monday morning with a resolution- he eventually calls 5pm on Monday simply to rebook for me to go back.

I ask if it can be sent to a near Hyundai dealership - he’ll look into it and call me Tuesday morning he says. He doesn’t call on Tuesday at all.

I emailed the salesman on the Friday when the issue first of asking him to call me when he’s next in - he’s yet to do so.

At this point I’ve had to make a complaint to Johnson’s head office and Hyundai corporate to try and resolve - Hyundai corporate were at least very interested to hear that Johnson’s are selling ‘Approved Used’ cars with only 1 key.

Currently still waiting for some form of resolution from Johnson’s - which I suspect will involve me having to give up another half day of work to resolve an issue that should never have occurred in the first place.

I took my car into have a back light bulb changed , the staff were very friendly and helpful , they gave me the price before changing it. While I waited in the waiting area , I was offered a drink , and the staff kept me informed that about what was happening , they even sent a video to my phone showing the bulb being changed , and they did a health check on my car , they staff make me feel that even though it was just a light bulb change, that I was as important as someone who was buying a new car

I have bought cars from them. They have serviced my cars for a number of years. Level of service is good .

Great service very professional team at VW Liverpool

Very helpful team. easy to book in, they gave me a video of everything with the car which was very helpful.
James was very kind and listened and gave advice on next steps.

It was easy to book my vehicle in. On the day the parts needed were not in stock at the garage but were obtained later that day. There was quite a long wait for the job to be completed but the waiting area is reasonably comfortable.

Always a nice experience going in. Very warm welcome. Highly recommend

I've dealt with Johnsons Ford both Sales and service.
Service staff are excellent...everything done as it should be.

Sales are brilliant Matt in Sales and Richard in finance.
Bought a Puma from them last week.
Great experience 👍🏼

I'll certainly be dealing with you again.
Thanks Everyone 🎖🏆

Superb help to get my Hyundai i10 booked. The telephonist helped to organise an earlier date by moving my request from my usual Coventry Johnsons to Tamworth. I need not have worried they collected the car on time, sorted out the issue and returned it. I was kept informed throughout.