SISTERHOOD Reviews 

247
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, highlighting that items are well-made, durable, and stylish. Many also commend the customer service for being incredibly helpful, responsive, and professional, often going above and beyond to resolve issues quickly. Reviewers appreciate the prompt replies to inquiries and the overall positive interaction with the support team. However, some customers also noted initial difficulties with customer service responsiveness, particularly when issues arose with defective items or missing orders. A few people were dissatisfied with the quality of certain products, mentioning issues like pilling on jumpers or scratchy materials on coats, and felt that the sizing was not always accurate.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, kindness, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as stunning, well-made,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting quick and... See more

Order

Reviewers highlight positive aspects of order, with many expressing happiness with their first-time ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.1

Great

TrustScore 4 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(247)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

One of my absolute favs!

Absolutely love this brand. Only downside is shipping costs but other than that one of my go to websites for clothes.

25 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
We are always looking for ways to improve on these costs as we grow.
Love, Sisterhood

Rated 5 out of 5 stars

One of my favourite brands

One of my favourite brands. Good quality clothes and sustainable. I’ll be keeping my Sisterhood pieces for years. Have only had good experiences with customer services too.

Only thing to note is that if you’re petite like me (5’0” and 47/48 kg), items tend to fit a bit more oversized.

21 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks for sharing your experience.
Love, Sisterhood

Rated 5 out of 5 stars

Great quality & customer service

Recently purchased a couple dresses from Sisterhood and really happy with the quality. The fabric feels super luxurious and high end. Will be repurchasing for sure! Their customer service is super helpful if you have any issues

6 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience. We are so happy you love your items from us!
Love Sisterhood

Rated 1 out of 5 stars

Listen to the other comment - don’t buy from this place!!

Don’t buy from this place!
Horrible quality clothing. I bought a bikini for £90 and the quality was shocking. First time I put it in the wash (after following the care label instructions carefully) it got discoloured. On top of that, when I reached out they refused to exchange or refund and were terribly righteous in their attitude - blaming it on me. They require a lesson in good customer service that’s for sure! Honestly save your pennies and buy from a more reputable brand like Reformation or Free People, not this overpriced poor quality nonsense.

PS As you can see from the seller’s response - only buy the bikini if you’re willing to put it through the wash by itself every single time! Otherwise the whites of the bikini turn completely pitch black. That right there is apparently exceptional item quality for you. 🙄

7 February 2023
SISTERHOOD logo

Reply from SISTERHOOD

Hi Kehinde, I am sorry you feel disappointed. However you have washed the bikini with another item that has discoloured it. The fault is not a colour run issue of our bikini but of another dark piece of your clothing which you added into the wash. We are a small independent brand ran by one person, unfortunately without huge investment like the big corps you mentioned who can afford to replace items at any cost. Our bikini's are made from extremely high quality recycled polyester and have been wash tested not to run colours into each other. We have sold many of these bikini's and not had one single complaint on the quality, it's actually been our best seller. We unfortunately can't control what customers choose to wash them with and in this case I would take your complain to the company who sold you the item which did colour run in the wash as this has not undergone proper pre production testing.

Rated 5 out of 5 stars

Absolutely love this brand!

Absolutely love this brand!! Amazing to find such gorgeous pieces at great quality, for a reasonable price. Love the ethos of the brand too - and the customer service is brilliant. Will definitely be buying more! X

25 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Great sustainable fashion

High quality clothing from how the garment is made to the fabric it’s made from. Capsule wardrobe staples. Would recommend brand to a friend. Overall very happy with my purchases from Sisterhood.

7 November 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

Reliably sophisticated styles and great…

Reliably sophisticated styles and great quality cut out endless scrolling.
Sizing can vary and returns aren’t easy (frustrating sale items which are still pricy are only for in store credit). It would be great to have more XL/XXL options.

13 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience. We are now permanently adding size XXL to all of our ranges going forward.
Love Sisterhood

Rated 5 out of 5 stars

Capsule wardrobe staples!

Sisterhood are the best! Made Building a perfect capsule wardrobe of perfectly cut, beautifully made, ethical and high quality pieces so so so easy and I always feel so slick and sexy in their clothes - amazing customer service too! 12/10 would recommend

2 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

One of my favourite sustainable brands…

One of my favourite sustainable brands to buy from. So many cute designs and patterns, and always so helpful if anything goes wrong. Always get compliments on their clothes when I’m wearing them! Would highly highly recommend!

17 August 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

I have bought a few things now from…

I have bought a few things now from Sisterhood and absolutely love every piece. The quality is great and each piece is so flattering and makes me feel great! Fast delivery too

30 November 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

Quality made products

Quality made products. their customer service is great and are helpful. I now have a handful of pieces and love them all

25 November 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Good service

The package arrived on time and great clothing

17 May 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Love Sisterhood!!

I have recently purchased a few things from Sisterhood and I absolutely love them. I really struggle to find clothes that are of a high quality, great price point and are high fashion but Sisterhood has just smashed it!! The quality and fit is amazing! I have already got my wish list together for more items very soon!!

4 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 5 out of 5 stars

Love this brand

I ordered a dress and a top from Sisterhood, love them both! The fabrics are very good quality, feel great wearing them and have received lots of compliments too! Will definitely be buying more from Sisterhood.

7 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

Rated 4 out of 5 stars

I really like the vibe of Sisterhood

I really like the vibe of Sisterhood. The collections are a mix of classic staples and more trendy pieces which is really nice to choose from. I will say that sometimes the pictures on the website do not make it easy to see the details of an item. Sometimes what you order is a little different than what you expected simply because the pictures often do not show details.

16 January 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience. We take on your comments for more pictures of details going forward :)
Love Sisterhood

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great clothes and a lovely company!

4 November 2022
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience.
Love Sisterhood

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