SISTERHOODReviews 

243
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, stylish, and built to last. Many people highlight the exceptional customer service, with staff being described as helpful, friendly, and quick to respond to inquiries. Reviewers are particularly satisfied with the efficiency in resolving issues and the overall positive shopping experience. However, some customers also noted issues with product quality, such as scratchy wool or excessive pilling, and dissatisfaction with items not matching descriptions. A few other people also felt that initial customer service responses were slow or unhelpful, especially concerning defective items or missing orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the clothes as gorgeous,... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting its promptness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, with many describing items as outstanding,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting that customer... See more

Order

Customers had positive experiences with their orders, often praising the helpfulness of customer service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

The quality of the dark grey yana trouser I bought (in short leg) in January 2023 are still in such great condition! I am leaving this review because it has last a great lasting impression of the bran... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(243)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous clothes and great customer service

Gorgeous clothes, really well made and lovely fabrics. Delivery was quick, and when I exchanged for a different size and asked if it was possible to receive by the weekend they organised a quick turnaround for me - excellent customer service and very quick to reply ! Thank you so much.

18 August 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks so much for your review, love Sisterhood x

Rated 5 out of 5 stars

Customer service is 5*

Had some queries about a return and how long until I'd receive my refund. Maddie in the customer support team was so helpful and quickly processed my refund! Their replies to emails is so fast. I'll happily purchase from them again! Lovely items and great quality just had to return items due to sizing not quite right!

18 August 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks so much for your review, love Sisterhood x

Rated 2 out of 5 stars

Not worth the price

Slow shipping and returns process, and dress felt incredibly cheap. Not sure I trust their small business/sustainability claims; feels like heavily marked-up fast fashion pieces. Size range is also very non-inclusive; an XL didn't fit me and I'm a UK 12–14. Customer service wasn't great but they said they were new so I'll give them the benefit of the doubt on that.

23 July 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Suzey, We are really sorry you feel disappointed with your order and experience. If you need more help on anything you can reach back out to us on contact@join-the-sisterhood.com xx

Rated 5 out of 5 stars

Great experience

I bought a beautiful dress from sisterhood which was damaged after washing. I got in touch with customer service and received quick and professional help, and was provided with a replacement dress free of charge. Molly from customer service is so friendly, helpful, and responsive. I will certainly be buying from sisterhood again - the clothes are lovely and the service is amazing.

30 May 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks so much for your review, love Sisterhood x

Rated 5 out of 5 stars

Awesome!

Awesome clothing items and very good customer service! Shipping is fast and the quality of the clothing is very good!

20 May 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thanks so much for your review, love Sisterhood x

Rated 1 out of 5 stars

It’s only my experience with one time…

It’s only my experience with one time purchase, but it wasn’t pleasant unfortunately.
I wasn’t satisfied with the quality of the material of the dress I ordered (it somehow made the new dress look already faded), which is why I returned it and got a confirmation they received my return. In an email it was stated the refund takes 10 business days, though a month later there was no refund and no response to 2 of my emails to the customer service.
The refund was issued only after I made a claim through Monzo.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

POOR CISTOMER SERVICE

POOR SERVICE, WILL NOT BUY FROM THEM AGAIN: Don’t rely on or choose the Saturday delivery option — you’ll waste £10 for nothing. My dress hasn’t been even dispached until Tuesday. They don’t respond to e-mails. Really poor experience with their service.

13 May 2025
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Hi Alexandra/ Seska, We have emailed you back yesterday (you emailed us on a Saturday when we weren't in the office). You package was handed to DPD at 3.30pm on Friday, but they have failed with their Saturday delivery to which we do sincerely apologise. We have offered free return and a full refund via email so we kindly ask you to come back to us there.

Rated 5 out of 5 stars

My favourite clothing brand!

I absolutely love the brand and have been shopping here since 2019. The designs are timeless, and even after wearing the clothes for years they are still in perfect condition, the quality is superb. The fact that it is sustainable business is a big bonus and the pieces are certainly worth the investment.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Good choice and the quality is there. Always a go to brand. Quick and efficient delivery. Love getting that box with the items wrapped in tissue. Lovely brand!

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing brand!

Truly one of my favourite brands - the clothes are so well made and love supporting an independent, female-owned business! Always have a wishlist of their products on the go as their styles are so timeless

18 December 2024
Unprompted review
Rated 4 out of 5 stars

Classic yet Fun

I love Sisterhood's classic yet fun designs. Supremely wearable and quality clothes which stand the test of time. Each piece feels thoughtfully made, balancing effortless style with a flattering fit. It’s become my go-to for wardrobe staples that still feel special — timeless with just the right amount of personality.

18 April 2025
Unprompted review
Rated 2 out of 5 stars

2 weeks returns period

Unfortunately the returns period is only 2 weeks which I was not aware of so when returning items for £100+ after 3 weeks I was issued with store credit rather than a refund

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Firm favourite

Sisterhood is one of my favourite brands to shop with - I’ve bought items from them since 2020 and the quality has always been spot-on. The designs are beautiful and every piece I’ve bought has been worn and re-worn multiple times. Plus I get so many compliments! They might be a little pricier than average but the quality is well worth it in my opinion.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

High quality, can be high price. Worth it.

I have purchased quite a few pieces from sisterhood over the years and have been following them since they were smaller - I have found the quality of pieces to be really excellent and it has not dipped even now they are a larger brand. My favourite purchase has been a matching blazer and skirt set, the quality of which is still very strong after alot of wear. My most recent purchase was a lovely cotton dress. I've worn it a hell of a lot since last summer and it's not pilled in the slightest. I usually buy things during sales, down to my budget concerns as some of the items can be quite pricey, but if you keep an eye out for when items go on sale, you can grab some beautiful lasting wardrobe staples.

12 June 2024
Rated 5 out of 5 stars

LOVE this brand!

One of my go-to brands! Love their designs, especially the summery dresses and tops! Support and delivery convince every single time! Clothes are well made, materials better than of many competitors and the fit is usually true to size.

17 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look