Drover Reviews 

Very happy thank you team drover

Drover have proven very helpful and their service has been friendly and reliable so far.

From start the finish drover has always been helpful. The reason they didn’t get 5 stars is because there is a chip on the roof of the car which is clearly noticeable, and it wasn’t picked up on the checks with the delivery driver. I’ve taken a picture, so i hope they don’t try charge me for damage when I return the car.

I am very impressed with drover, now have a Peugeot 3008 for a price that is around £200 cheaper per month than it’s competitors. From start to finish Chris was more than helpful to get me in the right vehicle.
The delivery driver was very polite and ran through all the details with me.
The only issue that I found confusing is the amount of times you need to go to approvals.
With previous companies this is done once, I feel that could be made a little more simple.
Other than that I am very impressed with the service and will continue to use drover again and again.

Great service, I am on my second car, thecselection of vehicles is impressive, the process from chosing one online to getting it delivered is smooth and the team is super helpful.

Extremely happy with the whole process from start to finish and the car is amazing

The first car that I ordered was delayed by a week which would have left me car less.
However they quickly found me an alternative which was delivered as promised and which I am now enjoying.

Very professional and very helpful staff.

THIEF! they took my money and left me without the car. I have had enough stress dealing with this company, I am now 3 days without the car I pay for, and they are now keeping the car for longer. even with the unexpected delay, they are not going to offer me a courtesy car and not going to reimbuse the cost of the hourney to and from the garage, and not going to compensate me for the days I am without the car I paid for! and the customer service told me the car will be delivered to me today (3rd day) due to the delay in the repair because the never ending problem.
I am a certified subscription holder from November 2019. The car was new when I got it and one year on, it had all the safety issues you can imagine a car could have, on top of that the customer service from Drover is dreadful. The car is unsafe to drive, and drover made sure that it is my responsibility to get the car to the garage and get these factory faults/recalls repaired. A simple 1 day service now turned into a 7 days repair without a courtesy car, I accepted all that, but when I asked them to reimburse my taxi journeys and the extra days I lost without a car (I could have waited by the garage if the service went through like a new car should), no response, no reply, DO NOT USE THEM!! If I wanted this hassle, I would just buy a car.

Outstanding service. Excellent support and easy contact. Everything went without a hitch and car was delivered on time.

Had a lovely little new car from them for over a year, no issues always contactable and very helpful.

Cannot fault the customer service team.

Amazing service from start to finish thank you so much.

Unfortunately my experience was not positive and provided unnecessary stress.

1) My queries were not fully responded to and Drover admitted a software error on three separate occasions after I chased them. I was promised call backs, they did not happen.
2) The guidance around insurance, breakdown cover and delivery costs was not clear. I had to chase for over 7 hours over a weekend to get a response. This included contacting key staff over Linked In to get a response.
3) I was charged twice for monies I had not agreed to.

Although I have spoken to Drover's team, nothing changed until I spoke to the CEO and shared my frustrations.

Were very Helpful. Im pleased with the process and info recieved. Would also like to thank them for their patience when i cancled and wanted to change the car a couple times.

This company are absolutely awful. Being a NHS district nurse i thought this would be a great idea . However how wrong was I??. Somebody went into me, clearly not my fault photos to prove it and Drover want to charge me the excess of £750 excess... they also won't change the car for something cheaper and I have had a role change due to stress. Emails and calls are ignored . They don't want to help you at all and have no time for you whatsoever. They seem to pile on charges when they suit and I regret even considering them for my car needs
They are absolutely terrible . Rude and unhelpful DO NOT EVEN THINK ABOUT HAVING A CAR FROM THEM !!!!
The reply is a bit strange considering the company have not been in contact contact at all. I've had a phone call saying they will collect the car and charge me 550 for the privilege and leave a nhs nurse without.a car to treat her patients

Great and decent longterm car hire Cheers of all of you.
Will recommend

Stay away from this company. I will not recommend at all. What they tell you and what they do is 2 seperate things.

AVOID at all costs - They have started to fit "Telematics" devices to all cars, without informing customers. Some are not compatible with the cars they are installed into. In my case caused my car to repeatedly break down over a period of several weeks, back and forth to the dealers until the device was located.

The worse part was when the device caused the "Automatic breaking System" to malfunction, and the car to cut out at night when my children were in the car. Extremely dangerous situation and I will not tolerate my Family being put at risk.

They even have the nerve to try charge me for the car when it was not fit for purpose, as well as for its collection.

To their own admission they are aware of the problems, they sent an email saying they are learning how these "Telemetric" systems work....

Don't risk your life in one of their cars. I have taken legal advice and informed trading standards as well as in contact with the BVRLA.

If anyone want the full breakdown of my drover experience keep an eye out in the press, and other social media. I have started to catalogue the experience and will publish it shortly.

A company that surly is on the brink of failure... AVOID AVOID AVOID