I came into this cautiously optimistic but the whole thing went surprisingly well. I did feel rushed a bit during the appointment with the doctor but appreciate that they are only 15 minutes long.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was happy to be able to schedule a visit with a provider very quickly. Though my my order processed almost immediately, I had gone out of town for three weeks and, unfortunately, the order arrived... See more
Company replied
Guidance from doctors is practical and easy to follow. Medicine arrives as scheduled and has been packaged very well. You need to put in the work to eat right and exercise regularly for optimal resul... See more
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I love that Mochi gives you guided support throughout this journey. Meeting with a doctor and registered dietitian has taken some of the anxiety away on how to navigate eating and setting up healthy h... See more
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Company details
About Mochi Health
Written by the company
Healthcare has a history of framing weight loss as a moral failing rather than a complex health issue. Mochi Health is here to change that.
We recognize that every body is unique, and care should be, too. GLP-1 medications like semaglutide and tirzepatide have transformed weight loss. Our network of board-certified physicians and registered dietitians will support your personal journey every step of the way.
Thousands of Mochi reviews show how we're helping people reach their weight loss goals and working towards healthier lives together.
Our free online questionnaire only takes a few minutes and will let you know if Mochi Health is right for you. Check out joinmochi.com.
If you're already a Mochi Health member, leave us a review!
Mochi Health is LegitScript certified and available in all 50 U.S. states and Washington, D.C.
Contact info
United States
- joinmochi.com
4.4
Excellent
16k reviews
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Reply from Mochi Health
We're glad you found the doctor nice. We regret you had connection issues for the video visit and will look into it. Thanks for your feedback.
Reply from Mochi Health
We're glad you enjoyed your experience. Thank you for sharing your positive feedback; we appreciate it very much.
I liked Mochi
I liked Mochi, but they are too expensive. Maybe if they didn't ship in such an expensive package they could bring their prices down. Do they recycle the containers?
31 December 2025
Unprompted review
Reply from Mochi Health
Thank you for the kind words and for sharing your feedback! We appreciate you thinking about sustainability. Our containers are actually made from stainless steel with copper plating, so they make a great reusable water bottle — hopefully you'll get some extra use out of yours!
We hear you on pricing and are always working to provide the best value we can. If you have any questions or concerns, please don't hesitate to reach out at (619) 648-1247.
It's only been few days with Mochi but…
It's only been few days with Mochi but so far so good, responsive, good delivery/shippment.
2 May 2026
Reply from Mochi Health
We're happy to hear that you've had a positive initial experience! Thank you for taking the time to share your feedback regarding the responsiveness and delivery.
I am so impressed with mochi
I am so impressed with mochi! From my Dr to my treatments, they are so thorough. I will definitely recommend them to my friends and family.
7 May 2026
Reply from Mochi Health
We're so happy to hear you're impressed with our thorough treatments and provider! We appreciate you recommending us to your friends and family.
I had a hard time figuring out how to…
I had a hard time figuring out how to fill out the info and the online support couldn't see what needed to be done could only walk me through the app ..
1 May 2026
Reply from Mochi Health
Thank you for the feedback! We are sorry the onboarding process felt confusing and that our support team was limited in how they could assist. We understand how frustrating that can be.
If you still need help navigating the app, please don't hesitate to give us a call at (619) 648-1247 and our team will be happy to assist.
Great team of doctors just what I needed who can answer…
Great team of doctors who can answer questions and are very helpful with questions you have
7 May 2026
Reply from Mochi Health
We're happy to hear that our team of providers answered your questions and were very helpful. Thank you for letting us know about your experience!
Jenny
The provider was honest. The medication and membership will cost me more than I’m paying now.
2 May 2026
Reply from Mochi Health
Thank you for taking the time to share your feedback. We are glad to hear your provider was honest and transparent with you about the costs involved. We always want our patients to have a clear understanding of what to expect so they can make the best decision for their health and their budget.
If you have any questions or would like to explore your options, please don't hesitate to reach out at (619) 648-1247.
Great service
5 May 2026
Reply from Mochi Health
We're happy to hear that you found our service great. We appreciate you sharing your positive experience with us.
Reply from Mochi Health
We're so happy to hear that you found the provider gracious, kind, and knowledgeable. We appreciate your positive feedback!
Care Provider Top Notch
I did a lot of research on the vast amount of companies out there selling tirzepatide. Mochi Health so far has been the most affordable for me. They have 24/7 customer support. I got to pick my care provider out of a list and they show the reviews of each provider. My Provider was top notch!
6 May 2026
Reply from Mochi Health
We're happy to hear that you found our services affordable and appreciated the 24/7 support. It's great you were able to select a provider and had a top-notch experience. Thank you for sharing your positive feedback!
Reply from Mochi Health
We're happy to hear that you found our service great and our team caring. We appreciate you sharing your positive experience with us.
The doctor only had appointments at…
The doctor only had appointments at night. I stayed up until 10 at night just for him not to show up. I was already on a dose of Tirzepitide and informed them that the doctor didn’t show up and I could not wait another week for another appointment bc I would be out of my medication. I asked for my money back and they refused. Would not recommend. I went to amble which I have used before with no problems.
6 May 2026
Unprompted review
Reply from Mochi Health
We're really sorry to hear about this experience — a missed appointment is absolutely not our standard of care, and we understand how frustrating that must have been, especially when you were depending on that visit to stay on track with your medication.
We'd like to look into what happened with your specific case and make this right. We've already reached out through Trustpilot to gather more details, but you're also welcome to contact us directly at (619) 648-1247). Depending on what we find, we want to explore options including a potential credit toward your account.
We hope you'll give us the chance to do better by you.
I love that Mochi gives you guided…
I love that Mochi gives you guided support throughout this journey. Meeting with a doctor and registered dietitian has taken some of the anxiety away on how to navigate eating and setting up healthy habits for a sustainable lifestyle. I am really glad that it encompasses the “whole” person/ lifestyle. For the first time I believe I can make the changes needed to lead a healthy life.
7 May 2026
Reply from Mochi Health
We're happy to hear that our guided support, including meetings with a doctor and registered dietitian, has eased your anxiety. It's wonderful you feel confident in making sustainable lifestyle changes. We appreciate your feedback!
Do not buy from this company you think…
Do not buy from this company you think you get medication but you’re not you’re getting a membership they are robbing people and taking their money and I don’t think it’s right $159. It doesn’t come easy people are struggling to to pay other bills, so people could stay keep their money.
7 May 2026
Unprompted review
Reply from Mochi Health
We're sorry to hear you feel this way. We do try to be transparent about what our membership includes — our health subscription provides access to our provider and support care teams, and we make clear that medication costs are separate from membership fees. This is outlined on our website and walked through in the eligibility flow during sign-up.
That said, we understand that costs are a real concern, and we never want anyone to feel caught off guard. If you'd like to talk through your options or address any billing questions, please don't hesitate to reach out to our team at (619) 648-1247.
The Doctor spoke with me and not at me
The Doctor spoke with me and not at me. It was a good interaction.
6 May 2026
Reply from Mochi Health
We're happy the doctor spoke with you in a respectful manner. We appreciate you sharing your positive experience with us!
The information I received was very…
The information I received was very helpful and I’m anxious to start my journey.
6 May 2026
Reply from Mochi Health
We're so glad the information was helpful, and we wish you all the best as you embark on your journey. Thank you for your feedback!
This is only my second month
This is only my second month, but so far so good. I'm on the trizepatide with glycine. It's been slow (11 pounds in 7 weeks) but I am ok with that.
I just wish there was a 24-48 hour grace period to pay your monthly membership dues. I forgot my 2nd month by 1 day and it cancelled everything including the appt I had with the Nutritionist I had waited a month for. So after re-signing up I had to wait another 3 weeks.
The other thing is, I wish it was a little less expensive for the medication, especially since this will be a life long need.
5 May 2026
Reply from Mochi Health
Thank you for sharing your experience with us! Eleven pounds in seven weeks is real, meaningful progress — and it sounds like you're approaching this journey with a lot of patience and intention, which truly makes a difference.
We're sorry for the disruption to your care. Our subscriptions auto-renew on different billing cycles and timelines, and it looks like we ran into an issue processing your payment — we did reach out on the day of the charge to let you know and prompt you to update your payment information. We completely understand how frustrating it must have been to lose your nutritionist appointment after waiting so long, and we're sorry for the inconvenience that caused.
On the cost side, we hear you — and we work hard to keep medication as accessible as possible. Our compounded tirzepatide is significantly more affordable than brand-name alternatives, but we understand that any ongoing cost adds up, especially for a long-term commitment.
If there's anything we can do to support your continued care, please don't hesitate to reach out to our team at (619) 648-1247. We're rooting for you!
It is actually not a scam!
1 May 2026
Reply from Mochi Health
We're happy to hear that you had a good experience. Thank you for your positive feedback; we appreciate it.
Providers are not consistent and take…
Providers are not consistent and take forever to respond and customer care isn’t any help. I am hoping this new provider can help.
1 May 2026
Reply from Mochi Health
We're sorry to hear your experience with provider consistency and response times hasn't met your expectations — that's not the level of care we aim to deliver, and we understand how discouraging that can be.
We want you to know that our support team prioritizes your experience, and we're glad we were able to get you switched over to a new provider. We hope this brings the consistency and attentiveness you deserve. If there's anything else we can do to support your care, please don't hesitate to reach out at (619) 648-1247.
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