Join Pomegranate Reviews 127

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt and courteous responses from the customer service team, finding them supportive and thorough throughout the process. Reviewers often highlight the smooth ordering experience, efficient medication delivery, and competitive pricing compared to other providers. The convenience of the service and the personalized approach to healthcare are also frequently mentioned as positive aspects. Conversely, a small portion of people felt dissatisfied with certain aspects. Some customers reported issues with medication effectiveness or quality. There were also instances of frustration regarding the consultation process, and others experiencing difficulties with order fulfillment and communication when issues arose.

What people talk about most

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpfulness and responsiveness of... See more

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product, noting that it... See more

Service

People report ambiguous experiences with service. Many customers praise the convenience, continuity of care,... See more

Price

Users describe ambiguous interactions with price. While some customers found the pricing competitive and even... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report smooth and efficient ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pomegranate definitely has some kinks to work out, but I feel they always try to do right by patients and customers. I have stuck with them and they seem to pull through to solve concerns that have c... See more

Rated 4 out of 5 stars

Pros- Prompt and courteous responses on the messages sent after ordering. Meds came well prepared and with all necessary items and was still cold in ice packs. I've ordered compound TIRZ and B12 from... See more

Rated 4 out of 5 stars

I love Pomegranate Health. My ordering experiences have been smooth. Most people expect instant gratification. And while it may take up to 72hrs for a provider or message to reach you - this is tota... See more

Rated 5 out of 5 stars

I had severe pains in my right hip, my left knee and I found difficult to lift my right arm. In 4 sessions of stretching,deep massaging, Dr Rodot tremendously reduced the pains and made my moving ar... See more


Company details

  1. Women's Health Clinic
  2. Dermatologist
  3. Fitness and nutrition
  4. Clinic
  5. Mental Health Clinic
  6. Weight-Loss Service

Written by the company

Holistic healthcare for your total well-being Access inclusive and convenient healthcare services, encompassing physical and mental health. Your comprehensive healthcare, simplified. We offer dermatology, glp-1s, weight loss services, mental health, primary care, and telehealth services in all 50 states!


Contact info

3.6

Average

TrustScore 3.5 out of 5

127 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

My experience w/Pomegranate Health

The staff at Pomegranate Health has been more than helpful throughout this process. Being on a GLP-1 is a learning of my body process. There telehealth visits are very convenient. Any questions are addressed in a quick and easy call w/the Provider or Nurse. And if you have any questions or concerns there’s always the Patient Portal for immediate assistance. The pricing of Tirzepatide is affordable from the lowest to highest dose. At this point l’ll be a patient as long as I can afford it.

8 August 2024
Unprompted review
Rated 2 out of 5 stars

My experience has been okay if I’m…

My experience has been okay if I’m being completely honest. Probably more of a 2.25. The price is great compared with others and I too was told the service is great.

My initial appointments were okay, but there’s been a LOT of communication issues. I missed taking my shot for 2 weeks because the representative failed to put in my order. I get reminders for our monthly appointment, that they schedule without checking with me. It’s always for a particular time and day, yet at that time I always get ghosted. I found out today those specific “appointments” with multiple reminders don’t require a call or anything. Then why send it and have me set aside the time, responding to reminders that I’ll be available, if you aren’t going to call or communicate??? Needless to say, it’s weird and poor communication.

There’s been a LOt more communication mishaps and I actually fired them and told them to terminate my plan as they were being overly difficult and non-responsive, but then they had an about face and reached out that they could fix it and would do so immediately.

I don’t like playing games and want “simple” in my life. I don’t like conflict or complaining or leaving poor reviews, but was asked to complete this and wanted to be honest and transparent.

Am I a customer for life, probably not, but am I still with them because they seem to be the best solution for now, yes.

6 August 2024
Unprompted review
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Reply from Join Pomegranate

Hello, we are so sorry you had this experience. Please send an email to support@joinpomegranate.com, or give us a call at 813-419-1189 to speak to a live representative and we will do our best to make it right!

Rated 5 out of 5 stars

Exceptional Telehealth Experience with Pomegranate Health

As someone who values comprehensive, accessible, and professional healthcare, I can confidently say that Pomegranate Health sets the standard in telehealth services. Their commitment to providing caring, professional, and comprehensive treatment shines through in every interaction, making them leaders in the field others should aspire to emulate.

The care team at Pomegranate Health is nothing short of extraordinary. Hernard, in particular, exemplifies professionalism and genuine concern for patient well-being. His attention to detail and personalized care approach have been instrumental in managing my health needs. Despite my hectic schedule, Hernard and the entire team have been incredibly accommodating, going above and beyond to ensure I receive timely and effective care. Their assistance in navigating insurance and costs has been invaluable, alleviating a significant amount of stress and allowing me to focus on my health.

Negative reviews about Pomegranate Health simply do not capture the true essence of their service. It’s important to recognize that healthcare experiences can vary, but the dedication and effort put forth by the Pomegranate Health team are undeniable. They consistently demonstrate a high level of expertise, compassion, and efficiency, which has significantly improved my overall healthcare experience.

I highly recommend Pomegranate Health to anyone seeking reliable, compassionate, and comprehensive healthcare. Their exceptional care team, ensures that you are not just another patient, but a valued individual receiving the best possible care.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Personalized, efficient care for all!

I’ve been with Pomegranate for a few months now and have had a great experience. Good communication, efficient service, and most importantly- good results! Would highly recommend for anyone looking for an all inclusive telehealth service.

1 May 2024
Unprompted review
Rated 2 out of 5 stars

Compassion out the window

I will say I’ve been on this journey for a couple of months now to lose weight, and I don’t know I guess part of even with me being overweight it’s been difficult always looking for the next best thing. So I joined Pomegranate because some of the ladies that are on a platform that I am on said that they were fantastic. I have to say in the very beginning yes that was true and the pricing was very compatible with other companies and with what I was looking for. meaning when I needed to talk to someone if I had questions and things like that. The thing I guess I don’t like is I understand that they get a discount for Having different pharmacies that they use but when it comes to a persons body, this is my body. I get to decide what I want to inject in my body and what I don’t. Now with that being said I wanted to switch pharmacies and they tell me you can’t go back to this pharmacy you had, And They offered me the Pharmacy Hollandale not knowing this pharmacy and the take it or leave it attitude the woman that was speaking with me had I was so taken a back, then when I reached back out to them about coming back and picking the pharmacy that I wanted and paying this fee off $150 I believed would be a one time fee! That’s a laugh she started NO that’s on top of the monthly membership fee and the $299 a month fee that it then would be a $150 a month fee. Note the kicker was that they had offered this pharmacy as my pharmacy and now coming back there’s an extra fee. They’re not worth it. That’s just not acceptable. I think that yes I understand people who don’t care what pharmacy their medication comes from, but there are people who do, and I think that needs to be looked at, and not just thrown out as a matter fact the end. I’m more than my credit card and it’s not their body , so I wouldn’t recommend them.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Join Pomegranate is a NIGHTMARE

Join Pomegranate is a NIGHTMARE

Signing up for this service was the biggest mistake I've made in my weight loss journey. I was started off at a medical spa and wanted to go to a virtual provider for the cost savings, but you truly get what you pay for with them. There's a real reason why their price is the lowest. Your first visit when you sign up is with a great provider, but you will never talk to that person again after sign up. After they get your credit card information you will spend your months chasing down "Virtual Medical Assistants" who live in the Philippines and are unprofessional as heck and the doctor who runs it is even worse. This scam is a WHOLE mess.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my experience

I have been with Pom health for about 2 months. Happy with the service they are providing me with. The fact that zepbound can be hard to find, it's nice to have an alternative for compounding. They have been kind and the service is great.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Saved me!

Love Pomegranate! I called 15 pharmacies to find my meds that were back ordered, and decided to switch to compounds. So glad I did! Super easy, got a next day appointment and my meds were sent to the pharmacy the next day. Saved me so much stress. So happy I made the switch!

8 April 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic telehealth!

I have been a member for almost 2 months now. I have had nothing but great experiences. My doctors have been knowledgeable and listen to me and my issues. When I needed a PA, I reached out and they had it submitted and approved in the matter of an hour. Would recommend them to anyone!

8 May 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for something more…

I was looking for something more comprehensive than the other companies were offering and Pomegranate Health offered everything I was looking for at even more affordable prices than I was paying. Customer service is excellent and they tailor a plan for you that’s personal. I couldn’t recommend them enough!!

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Game changer in the health industry!

Joining Pomegranate has been a game changer in the health industry. Being a full time SAHM,this is exactly what I needed to support my healthcare needs. We often forget to put our needs first and with access to their 24/7 contact care team it makes it easy for me to take care of any medical attention. Signing up was a breeze and the team has been very responsive and knowledgeable with any questions that I have.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Love the quick and easy service

Love the quick and easy service. I had my appointment, and got my meds within a week. I like that they do more than just weight loss, I cancelled 2 other subscriptions because pomegranate takes care of everything for me now.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Pomegranate is so awesome

Pomegranate is so awesome. Everyone works together as a team, very responsive and knowledgeable. I an very pleased with Pomegranate and recommend others to use to.

7 May 2024
Unprompted review

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