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Rated 5 out of 5 stars

We decided to pave the small frontage of our Victorian mid-terrace with porcelain tiles and near exhausted ourselves as we were complete paving beginners ! We definitely didn’t want an exhausting grou... See more

Company replied

Rated 5 out of 5 stars

As a director of J.Priddice Groundwork’s Ltd, we’ve been using joint it for our porcelain paving grout for well over a year now and by far the best product we’ve used to date. Highly recommend.... See more

Company replied

Rated 5 out of 5 stars

Used this product last year after a few long exchanges with the owner / co-owner who was extremely helpful explaining exactly what base it needed / how to apply / etc etc. It's pretty easy to use and... See more

Company replied

Rated 5 out of 5 stars

First, I asked a great many questions about the Joint-It Simple product before buying the 140 lbs. and consistently received timely responses and helpful information from Natasha and the technical t... See more

Company replied

Company details

  1. Paving materials supplier
  2. Construction Material Wholesaler

Written by the company

Welcome, Joint-It is the leading manufacturer of jointing and stone care products for patios and driveways. Our bestselling jointing compound is Joint-It Simple which is suitable for use on all natural stone & porcelain patios. Manufacturing in Ireland and distributing to 10 countries worldwide, we aim to create premium quality products with an excellent service. If you have any technical queries, please do not hesitate to contact us on info@jointit.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

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Rated 4 out of 5 stars

v. helpful information ready for purchase

used the online chat to find out if there product is suitable for porcelain slabs - they were very helpful & said yes but not the Joint it fine - use the Joint it simple.

17 October 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Thank you very much for your review. We are glad to have been of assistance.

Rated 5 out of 5 stars

Can’t really explain how exceptional…

Can’t really explain how exceptional this product is. Forget all you know about traditional grouting. This product is a real game changer. As for after sales service. Unbelievable. Dropped them a line re installation and had a brilliant conversation with one of the inventors and gave me some brilliant ideas. Brilliant

7 October 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi David, what wonderful feedback! We are delighted to hear you are so happy with our product Joint-It Simple. Thank you.

Rated 5 out of 5 stars

Amazing product

Paving company here. After years of using substandard products we have been thrilled with finding joint it simple for our paving flags and joint it fine for our brick paving. Both products do exactly what they say on the tin. Weed suppressant is the big bonus. 👌

22 September 2022
Unprompted review
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Reply from Joint-It

Hi Jamie, thank you very much for this review! We are delighted to hear you're so happy with the jointing products.

Rated 5 out of 5 stars

Great product and service

A few small issues that were promptly resolved with some helpful advice from Gary. It’s a great product that has served us well and looks great!!

1 August 2022
Unprompted review
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Reply from Joint-It

Hi Tom, thank you very much for taking the time to leave us this feedback.

Rated 5 out of 5 stars

Service as it should be

Great product, fantastic after sales service which is second to none. Thanks to you all.
Philip B

2 September 2022
Unprompted review
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Reply from Joint-It

Hi Philip, thank you very much for this excellent feedback.

Rated 5 out of 5 stars

Regrouting Sandstone Pavers

I recently completed a refinishing of 85m2 sandstone patio and used Joint-It Simple. While the work to remove the old grout was not easy the regrouting with Joint-It was so easy. I worked with two buckets of product at a time and had plenty of time to touchup the joints before the product started to set. I was working at 25ºC. The finished project has clean, neat grout lines and there is no buildup on the sandstone surface, even where the sandstone is a little rough. Great product, loved working with it.

29 August 2022
Unprompted review
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Reply from Joint-It

Hi Mike, it's great to hear this feedback on our product Joint-It Simple. We really appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

Great Product

This product is very easy to use im no builder and i found it so simple to apply and with a great result. I got intouch with customer services because I had issues with some slight staining on my slabs a technical guy called me up within 20 minutes and was very knowledgeable about my concern and he assured me it is nothing to worry about it is caused by the porous of the slab and this will disappear after a few days all in all it has been a very good experience using this products and working with the customer services I would recommend this product and Company to anyone

24 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Thank you for this excellent review!

Rated 5 out of 5 stars

Amazing product so easy to use even for…

Amazing product so easy to use even for an amateur like me! My patio looks great. Gary was on hand without delay when i had a query and talked me through it all. First class service.
Outstanding customer service!

18 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Valerie, thank you for leaving this excellent review. We are delighted with this great feedback.

Rated 5 out of 5 stars

Fantastic product and superb customer service!

This is a great product - simple , straightforward and so easy to use. Gareth was very easy to deal with and he answered all my (many) questions promptly. My patio is lovely again thanks to joint-it

17 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Thank you very much for your review! We are glad Garrett was of such help to you.

Rated 5 out of 5 stars

Great customer service

The product is excellent and the aftersals support from Gary and the team was very quick

16 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi David, thank you very much for your excellent feedback. We are thrilled to hear you find the product so effective.

Rated 5 out of 5 stars

Great product

Great product, been down for years and works really, also excellent service for any queries you may have from the JointIT team.

15 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Thank you very much for your reviewing our product Joint-It Simple. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recomend this product and the…

Highly recomend this product and the customer service is top class.👍👍

9 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Thank you Michael for leaving this excellent review of Joint-It Simple. We appreciate you taking the time to give us feedback.

Rated 5 out of 5 stars

Professional job

A friend recommended this great product to me as she used it on her patio she had put down a few years ago and had perfect results.
I have put it down and my patio now looks as it was done by professionals not a amateur like me.
So thank you Joint it terrific Irish product.

8 August 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Deirdre, thank you so much for your review! We are delighted that you are so happy with our product.

Rated 5 out of 5 stars

No brainer - 5 Star review

Contacted Joint it for some advice after using product. Service and advice excellent. Couldn't fault product and aftercare. Will 100% recommend.

27 July 2022
Unprompted review
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Reply from Joint-It

Hi Nicky, thank you very much for your review. We're glad you have had such a great experience with our product and company.

Rated 5 out of 5 stars

Joint-it Simple is simply great!

Joint-it Simple is a great product and easy to use. The YouTube video gives a good demonstration of its application and tips for a perfect finish.

When we needed a bit of extra help and advice, Gary quickly sorted us out. It was a pleasure to deal with someone who took the time to help us with such professionalism and friendliness, - so often lacking in the modern world.

21 July 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Richard, thank you for your excellent review. It's great to hear this wonderful feedback.

Rated 5 out of 5 stars

Great Technical Support

After using Join-It Simple on my new patio, I had some questions on cleaning and removing any marks and residue. The Technical team answered these quickly and conveniently (via WhatsApp and a few phonecalls) and gave helpful advice for the problem as well as tips to keep the patio looking good as new.

Would recommend this product and the customer support team.

27 June 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Amit, we are so pleased you have had a great experience with our product and company. Thank you for your review.

Rated 5 out of 5 stars

After 6 years Joint-It simple still…

After 6 years Joint-It simple still looks the same on my patio, I contacted the company today regarding sealing my patio, I have to say what is a pleasure this company is to deal with😊

Well done Joint-It!!

23 June 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Tom, thank you very much for leaving a review of our product and company. We are delighted to hear your patio joints still look great after 6 years.

Rated 5 out of 5 stars

I’ve been in the paving trade for over…

I’ve been in the paving trade for over 14 years and through the years I have tried and tested so many different jointing products for our paving jobs. I kept getting complaints about products and having to go back to fix jobs. A few years ago I tried out Joint It paving compound and have never had 1 complaint about it. It’s the best product by a long shot. I use it on all my jobs now and wont use anything else

22 June 2022
Unprompted review
Joint-It logo

Reply from Joint-It

Hi Aidan, thank you for such a wonderful review! This is incredible feedback.

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