Joist Reviews 

76
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company, finding it essential for their daily business needs. Customers frequently mention that the application is extremely easy to navigate and significantly helps streamline professional estimates and invoices. People also deeply appreciate the supportive customer service team, noting that getting assistance when needed is always quick and simple. Some reviewers were not happy with the pricing structure, feeling that the platform costs too much money for their small business. A few other people also mentioned that certain features needed adjustments or that they encountered minor technical hiccups while working.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting that the platform is extremely easy to... See more

Application

Reviewers highlight positive aspects of application, noting that it is very helpful, amazing, and... See more

Service

Customers had ambiguous experiences with service, often praising the professional platform for estimates and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as dependable, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a small family contracting business using Joist for about ten years. Joist has worked well for us over the years. The technical part of it is fine but the best thing is their customer servi... See more

Company replied

Rated 5 out of 5 stars

Joist has really helped in bringing a more professional estimate and invoice system to my small company. I particularly like that I can add pictures to each line item. Been using it for a few years a... See more

Company replied

Rated 5 out of 5 stars

Stable system with integrated payment options. It would be helpful if clients would sort by last name. I have to enter clients as lst, first which them appears on their invoice that way.

Company replied

Rated 5 out of 5 stars

The tools and options they provide for creating Estimates & Invoicing are very useful. I’ve never had the App crash, so reliability is high. They also provide useful upgrades that should be recognized... See more

Company replied


Company details

  1. Software company
  2. also in
  3. Software Vendor

Written by the company

Joist is an invoicing tool for contractors that allows you to estimate, invoice, record, payments, and manage projects from anywhere. ✓ Quick estimates Send your client an estimate before you walk out the door. Say goodbye to the bottleneck of estimating...


Contact info

  • King Street West 393, M5V 3G8, Toronto, United States

  • joist.com

4.5

Excellent

TrustScore 4.5 out of 5

76 reviews

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4-star
3-star
2-star
1-star

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4.5

All reviews

(76)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service
Easy to use

20 November 2025
Joist logo

Reply from Joist

Hi there, we are so glad to hear that you are enjoying Joist. Thank you for taking the time to share your experience

Rated 5 out of 5 stars

Made my work easier too turn in invoice

Made my work easier too turn in invoice

18 December 2024
Joist logo

Reply from Joist

Hi there, we are so excited to hear that Joist is helping your business to run smoothly. We hope to continue to help make Invoicing easier for you and your team. Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

It has been my platform for invoicing…

It has been my platform for invoicing and estimating for the last seven years. I have many other choices, but I stick with Joist because it has been functional for my small business.

16 November 2025
Joist logo

Reply from Joist

Thank you, Jorge, for your loyalty over the years! We're delighted that our platform has been a reliable choice for your invoicing and estimating needs. Your support truly means a lot to us, and we look forward to continuing to serve you with the best experience possible!

Rated 5 out of 5 stars

Really good app

Really good app. Had it for a few years and it makes life so much easier

16 November 2025
Joist logo

Reply from Joist

Thanks so much, glad to hear Joist is making things easier for you!

Rated 5 out of 5 stars

Stable system with integrated payment…

Stable system with integrated payment options.

It would be helpful if clients would sort by last name. I have to enter clients as lst, first which them appears on their invoice that way.

15 November 2025
Joist logo

Reply from Joist

Glad to hear that Joist Payments is working well for you and we appreciate your suggestion about client list sorting. We greatly appreciate feedback like this and it helps us to improve the app!

Rated 4 out of 5 stars

This app is very helpful but

This app is very helpful. Some suggestions - Bolding of letters and words would help to emphasize certain details in estimates. New items should not inherit all box titles as it becomes confusing when searching your items as too many identical headers are available. Aside from that, very productive tool

13 November 2025
Joist logo

Reply from Joist

Thanks very much for the review and for sharing your feedback on how we can improve the app!

Rated 5 out of 5 stars

HUGE Thanks to the Joist Team!

Davila Construction has been using Joist since 2021. Today we are a 5 Star Roofing and Remodeling Company. That would not be possible without Joist. Thank you so much!

13 November 2025
Joist logo

Reply from Joist

Thank you being with Joist since 2021 and we wish you continued success!

Rated 4 out of 5 stars

Your prices are too high! Period!

Great experience for layout of estimates but prices have risen beyond my affordability and I do not use all your services. A little cocky you guys be getting!

13 November 2025
Joist logo

Reply from Joist

Thanks for sharing your thoughts with us. If you have any questions about finding the plan that's most suitable for you, feel free to reach out to our team anytime! We always try to offer a variety of pricing options so that everyone can find a plan that works best for their business.

Rated 5 out of 5 stars

I've just found JOIST to be very easy…

I've just found JOIST to be very easy to use . People have commented that my invoices look very professional and are easy to figure out .

13 November 2025
Joist logo

Reply from Joist

Easy to use and helping you to look professional is what Joist is all about! Thank you for the review!

Rated 5 out of 5 stars

Ever since I started using Joist my…

Ever since I started using Joist my business has done nothing but grow! Grateful to have this tool to use to keep me organized and my clients informed!

13 November 2025
Joist logo

Reply from Joist

Congrats on your growing business! We're honored that Joist is an important part of your business and we hope it continues to serve you well!

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Customer service rocks. Great Business investment

13 November 2025
Joist logo

Reply from Joist

Thank for the review and an extra thanks from the support team!

Rated 5 out of 5 stars

Worth the investment!

Joist has really helped in bringing a more professional estimate and invoice system to my small company. I particularly like that I can add pictures to each line item. Been using it for a few years and will continue using it. Worth the investment!

13 November 2025
Joist logo

Reply from Joist

Hi Devin, thank you for taking the time to share your experience and for being a long-time customer of Joist. We hope to continue working with you.

Rated 5 out of 5 stars

Easy to use

Easy to create estimates and invoices and also to accept payments

13 November 2025
Joist logo

Reply from Joist

Thank you for the review -- glad you're finding the app easy to use and that Joist Payments is working well for you!

Rated 4 out of 5 stars

Great application with many tools

Great application with many tools, only missing credit card and paypal facilities in australia

14 November 2025
Joist logo

Reply from Joist

Hi Stella, thank you for taking the time to share your experience. We are continually working on making all features available in all regions. If you have any further questions, always feel free to reach out to hello@joist.com anytime.

Rated 5 out of 5 stars

I wanted to rated my first review a 5…

I wanted to rated my first review a 5 stars but don't k now how cine i did only 4*

13 November 2025
Unprompted review
Joist logo

Reply from Joist

Hi George, you should be able to delete or edit your previous review. If not that's ok too. Thank you for taking the time to come back, we really appreciate it.

Instructions are here: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US#:~:text=Whatever%20your%20reasons%2C%20you%20can,to%20edit%20or%20delete%20it.

Rated 5 out of 5 stars

I've been using joist app now for over…

I've been using joist app now for over 10 years and wouldn't choose any other estimate #Quotation app as it's so easy to use and makes my life much easier and less headache, thank you

13 November 2025
Joist logo

Reply from Joist

Hi Mr. Bill Riley, thank you for being such a loyal customer. We really appreciate you taking the time to share your experience and we are so glad that Joist is able to help your business. We hope to continue working with you for many years to come.

Rated 5 out of 5 stars

Wonderful App

13 November 2025
Joist logo

Reply from Joist

Hi Enrique, we are so glad to hear that you are enjoying Joist. Thank you for taking the time to give us your feedback.

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