Talk about the perfect setting! Just minutes to walk to tons of London’s best attractions as well as the theater district. Local restaurants offer a diverse array of options and the local market is a... See more
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Stayed here for our wedding, and it was amazing to have such a big space for me and all the bridesmaids to get ready in. The only issue was that there was construction going on the whole time we were... See more
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The rooms and houses Joivy provides are usually comfortable, clean, with necessary and new furniture; which honestly isn't something you can easily find in rental share houses in Bologna. Moreover, t... See more
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Great location, with everything we needed. Only comment is that the garage is very small, which we couldn’t fit our standard size car in. Joivy did source another free space which was located approx 1... See more
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Company details
Written by the company
For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need. Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need. With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission. Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open. We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier. Shortly: Joivy is here to help you find the space you need.
Contact info
Viale Monte Nero, 6, 20135, Milano, Italy
- customerexperience@joivy.com
- joivy.com
4.1
Great
4K reviews
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Good things;see earlier answer
Good things;
Near to tube
Nice bedroom
Quite area
Less good;
Bathroom- water leak on floor
Kitchen cold, less clean, difficult to understand the Owen
Nail on stairs step
Tv was not in order
Keybox very difficult to open and lock. The key didn’t work
Overall it was ok
23 February 2026
Reply from Joivy
Hello Lindö,
Thank you for leaving a review about your experience! At the moment we were unable to identify you as a client based on the available information, for this reason we ask you to contact us at customerexperience@joivy.com
See you soon!
Joivy Team
Reply from Joivy
Hello Safi,
thank you very much for your feedback.
We remain at your disposal.
Joivy team
It was a nice Guy
It was a nice Guy, he was on time and did his job wel
25 February 2026
Unprompted review
Reply from Joivy
Hello Witse,
thank you very much for your feedback.
See you soon!
Joivy Team
Reply from Joivy
Hello,
thank you very much for your feedback.
See you soon!
Joivy Team
key replacement
Helped me replace my key the same day i requested for it after i had my bag stolen in Rome.
24 February 2026
Unprompted review
Reply from Joivy
Hello Terence,
thank you very much for your feedback.
Joivy Team
cosy and big
only a short walk away from princes street and is close to many other restaurants/shops. the place felt very comfortable and spacious! the staff were incredibly fast to reply to messages and very helpful with problems. the ways to get into the apartment were very quickly and simple which made things ten times easier. great for 3 people for a couple of days!
17 February 2026
Reply from Joivy
Hello Ozzy,
thank you very much for your feedback. We’re delighted to hear that you enjoyed the location and found the apartment comfortable and spacious. It’s great to know that the easy access and clear check-in instructions made your stay even smoother.
We truly appreciate your kind words about our team — we always do our best to respond quickly and assist whenever needed.
It was a pleasure hosting you, and we’d be very happy to welcome you back anytime!
Joivy Team
do NOT book a Joivy appartment
EDIT: Joivy did text me about the issues the conversation stoped after 2 messages (nobody replied) and the issue has not been resolved!
Customer Service Deficits: Complete reliance on a flawed AI chatbot. Endless error loops occur when requesting human support. Severe lack of accessibility. Unacceptable response times for urgent maintenance inquiries.
Property Conditions. Pre-existing structural damages remain ignored. The apartment features missing window panes. Improperly sealed doors cause water leaks during rain. Known issues were left unaddressed prior to move-in. This represents a clear breach of habitability obligations under the Italian Civil Code.
Technical Infrastructure. Highly unreliable mobile application. Users experience frequent crashes and unannounced maintenance modes. Legitimate payment methods like SEPA transfers malfunction. The automated system sends unwarranted overdue notices despite the platform's internal payment processing errors.
Unfulfilled Paid Services. Failure to deliver on contractual promises. A mandatory fee was paid for the processing of a Codice Fiscale. The company provides zero proactive communication regarding the document's status. It requires immense tenant effort to extract basic updates.
Verdict: Joivy utilizes broken technology to avoid accountability and fails to provide basic living standards. Not recommended for prospective tenants.
1 January 2026
Unprompted review
Reply from Joivy
Hello Simon,
thank you very much for your update. Our team will contact you with the informations about the intervention on Whatsapp.
We remain at your disposal!
Joivy Team
Helped me a lot
He helped me a lot. Answered all my questions, explained everything.
23 February 2026
Unprompted review
Reply from Joivy
Hello Esma,
thank you very much for your feedback.
We remain at your disposal for any doubt or question.
Joivy Team
Very comfortable
Very comfortable, warm flat, except for the bathroom, which was uncomfortably cold
14 February 2026
Reply from Joivy
Hello,
thank you very much for your feedback.
See you soon!
Joivy Team
Horrible, terrible, diabolical, evil
Terrible. They made me pay one month extra of rent for no reason, and the operators lied constantly. They will enter the apartment with no notice which is against the contract. They also do not fix things as soon as possible, and take forever to respond. They also have not paid my security deposit back in time, and are not responding to my messages.
21 January 2026
Reply from Joivy
Dear Shiori,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few points to provide a more complete picture of the situation.
From the beginning of your stay, there were several concerns raised regarding the residence permit application procedure. We understand that administrative processes can be frustrating, especially in a foreign country. However, we explained multiple times that we are required to follow Italian regulations and that it was not possible to proceed without the necessary documentation. Despite our efforts to assist and clarify the process, you expressed reluctance to complete the required procedure. Regarding the unannounced access you mentioned, there was a single episode in November. This occurred during a pre-check-in cleaning of another room in the apartment. At that time, we were temporarily managing cleaning services internally due to an issue with our supplier. For organizational reasons, the cleaning was brought forward by one day. Unfortunately, due to an internal oversight, the system was not updated in time before the staff entered. We sincerely apologized for this mistake and did our best to handle the situation appropriately. During your stay, we also found the apartment on several occasions in conditions that were not adequate. Nevertheless, we clearly communicated that we would not charge any additional cleaning costs provided that photos were shared to confirm that cleaning had been carried out by you. We always strive to ensure a respectful and comfortable living environment for all residents and to address concerns promptly and fairly. We regret that you felt dissatisfied and we hope to welcome you in the future for a better stay!
Joivy Team
Reply from Joivy
Hi Kate,
Thank you again for your feedback. We would like to inform you that, as per our procedure and as anticipated in the previous answer, we sent you a form to complete in order to further investigate the issue you reported. Since we did not receive a response within the expected 3-day period, we were unable to proceed with the case.If you still need assistance or would like to resume contact, please feel free to reach out to us through our email customerexperience@joivy.com we’ll be happy to help.
See you soon!
Joivy Team
Great experience.
Very quick in responding to any questions/queries that I had.
The flat was very clean and homely.
Would not hesitate in booking with joivy again.
9 February 2026
Reply from Joivy
Hello Kirsty,
thank you very much for your feedback. We would love to welcome you again!
Joivy Team
Reply from Joivy
Hello Mohammed,
thank you very much for your feedback.
We hope to welcome you again soon.
Joivy Team
Service
They answered really fast before we moved in, but as soon as you are in the room, they stop responding. I am still missing important items in my room, such as a chair and a new duvet, and they are not replying to my messages.
13 February 2026
Reply from Joivy
Hello Natalia.
Thank you for taking the time to leave a review. We acknowledge your feedback regarding our team's answering time, and we are really sorry that we had you waiting. Still, we would like to ensure you that our technical team took note of the requests made upon arrival and that an intervention is already planned for 25/02 - as some elements had to be delivered before we could come to install it. The team will make sure to assess every element you mentioned. We got back to you via email to ensure the follow-up of your demand - do not hesitate to get back to us so we can assist you. We thank you for your feedback that helps us improve our services.
Joivy Team
We loved the apartment and would…
We loved the apartment and would happily stay again.
18 February 2026
Reply from Joivy
Hello Rebecca,
thank you very much for your feedback.
See you soon!
Joivy Team
Elysa was super nice and supportive…
Elysa was super nice and supportive with the documents I needed😀
19 February 2026
Reply from Joivy
Hello Juliana,
thank you very much for your feedback.
We remain at your disposal.
Joivy Team
Avoid at all costs
The service was a complete disaster. I honestly don’t understand how this company is still operating.
The room was completely unlivable — mold everywhere, constant humidity, and no hot water in winter. I even got sick while staying there, and despite reporting it multiple times, nothing was properly fixed. The mold was just there. No real action, no proper solution.
On top of that, the listing was misleading. It clearly stated the apartment was for four people. When I arrived, we were six. There were more rooms than advertised, meaning more tenants than what we agreed to. It also said there was an elevator — there wasn’t. That is simply false advertising.
When I lost my keys, they left me locked out for four days. Four days without access to my own room, with all my belongings inside. I had to pay for a hotel myself, and when I told them this was unacceptable, they actually said it wasn’t that long and that four days wasn’t a big deal. That response alone says everything. No accountability, no support, nothing.
Their “24/7 customer service” is completely misleading. They barely respond, they ignore urgent issues, and when they finally answer, it’s late and useless. Problems don’t get solved — they just hope you stop insisting.
Living there was stressful, unhealthy, and honestly unacceptable. The conditions, the lack of responsibility, and the misleading information are more than enough reason for a formal complaint.
19 February 2026
Unprompted review
Reply from Joivy
Hello Evelyn,
thank you very much for your feedback. We are currently reviewing the situation with the team and we will be back to you as soon as possible with a response.
Joivy Team
Lovely Flat
Appartement was well taken care off, clean and welcoming. We were very much enjoying our stay there.
17 February 2026
Reply from Joivy
Hello,
thank you very much for your feedback!
See you soon.
Joivy Team
Reply from Joivy
Hello Maria Beatriz,
thank you very much for your feedback.
See you soon!
Joivy Team
Great room for two night in Edinburgh…
Great room for two night in Edinburgh at a good price. Room in need of fresh paint and a bit of a tidy up in places. But the room was spotless clean, idea for a few mates sharing and the hotel itself was spotless. Would recommend and will book again when next in Edinburgh.
16 February 2026
Reply from Joivy
Hello Dave,
thank you very much for your feedback!
See you soon.
Joivy Team
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