JoJamesJewellery Reviews 

908
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its quality and unique designs. Many appreciate the wide selection available, making it easy to find pieces for various occasions and outfits. The ordering process is frequently described as easy, and the delivery service is consistently noted for being fast and efficient. Reviewers also commend the lovely packaging, which often includes thoughtful touches like free items, and the reasonable pricing of the products. However, some people were dissatisfied with a recent purchase, mentioning that a rose gold colored bead bracelet tarnished quickly after only a couple of hours of wear.

What people talk about most

Product

People report positive experiences with the product, consistently praising the beautiful, high-quality... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting fast and quick delivery... See more

Quality

Reviewers express high satisfaction with the quality of the products, frequently describing them as... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet jo on the barbican a few weeks ago and it was lovely to see her I have about 50 pieces of jewelery I just love it and the way it shine jn the sun I will keep on buying thank you jj

Rated 5 out of 5 stars

Beautiful products as always made with love. The items I bought were Christmas gifts so the free item very kindly included was received with gratitude and I will keep for myself! Thank you so much! 🫶... See more

Company replied

Rated 5 out of 5 stars

I love the jewellery, it’s really well made and looks really pretty. I’ve found that communication has always been amazing and nothing is too much trouble.

Company replied

Rated 5 out of 5 stars

A good website and easy to order. Orders arrive very well packaged and presented and they come in good time. And of course the jewellery is beautiful. I have ordered many times. I recommend Jo James j... See more

Company replied


Company details

  1. #52 of 291 best companies in Jewellery shop

Information provided by various external sources

We are a family run business, which was created in the summer of 2014. It started with just myself (Jo) and a handful of beads. I had no plan, no goal and absolutely no idea of where this journey would go. Here I am, 5 years in and now I can dare to call myself an established business and growing rapidly. We have a network of beaders, including many family members and those who I consider being friends. An army of consultants championing the Jo James brand and some of these ladies are entering their 3rd or 4th year and this is a testament to the brand that they too love with a passion. We primarily use glowing beads that catch and reflect the light creating a mesmerising, almost hypnotic glow. We love to sparkle at Jo James and have a range to glitter and glow. We also have a popular range of semi-precious gemstones, which all carry their own spiritual meaning and this is a range that will be increasing vastly in the coming weeks and months. We probably have the largest choice of bracelets, necklaces, anklets, and earrings. you'll certainly be spoilt for choice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(908)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Alwaysexcellent good to

Always good to buy from, fast delivery and nicely packaged. Particularly pleased with the ring I bought

2 February 2024
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Reply from JoJamesJewellery

Thank you for your kind feedback! We’re so glad you’re happy with your purchase and that the delivery and packaging met your expectations. We look forward to serving you again soon!

Rated 2 out of 5 stars

I wore thus necklace

I wore thus necklace. For a ball o was going to and once I applied perfume. The pink finish from the necklace ran off onto my neck.leaving BRIGHT pink stains on my neck.
Not very impressed..

3 February 2024
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Reply from JoJamesJewellery

Thank you for taking the time to share your experience, and we sincerely apologise for any inconvenience you've encountered. We appreciate your feedback and would like to address your concerns.
It seems that the issue you've faced is related to the interaction between the necklace and perfume rather than a flaw in the necklace. Our jewellery is crafted with care, and we do guide how to maintain the life of our products, especially our £6 necklaces.
To ensure the longevity of your jewellery, we regularly advertise maintenance tips on our website, particularly in the "Enjoying Your Beads" section. Additionally, specific product pages feature guidance on handling and wearing our items.
https://www.jojamesjewellery.com/enjoying-your-beads/
We regret any inconvenience caused and would like to take this opportunity to encourage our valued customers to review these guidelines to maximise the enjoyment of our jewellery. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist and ensure your satisfaction.
Thank you for choosing Jo James Jewellery, and we hope to have the opportunity to enhance your experience in the future.
Best regards,
Jo

Rated 5 out of 5 stars

My glasses chain arrived quickly and…

My glasses chain arrived quickly and was as described on website. Very pleased

22 January 2024
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Reply from JoJamesJewellery

Thank you for your feedback! We’re glad to hear your glasses chain arrived quickly and as expected. We look forward to serving you again soon!

Rated 5 out of 5 stars

Compliments gallore

I love these beads, they last well and stand out in the crowd. I always get complimented for the lanyards I wear. Big Jo James Fan :-)

18 January 2024
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear you love the beads and that the lanyards get so much attention. We truly appreciate your support and are thrilled to have you as a big Jo James fan!

Rated 5 out of 5 stars

Will be buying from here again

Came within a good time. Amazing quality. Amazing prices and deals

9 January 2024
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Reply from JoJamesJewellery

Thank you for your feedback! We’re so glad to hear you’re happy with the quality, prices, and delivery time. We look forward to serving you again soon!

Rated 5 out of 5 stars

Friendly communications x

Friendly communications and speedy delivery, as always from this small business. Beautiful items, well packaged. Recommended.

1 January 2024
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear you’re happy with our communication, delivery, and the quality of the items. We truly appreciate your recommendation and look forward to serving you again soon!

Rated 5 out of 5 stars

Brilliant place to find good quality…

Brilliant place to find good quality items. Have bought many times. Great response from Jo too. Xx love this site.

1 January 2024
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Reply from JoJamesJewellery

Thank you for your kind words and continued support! We’re so glad to hear you’re happy with the quality of our items and the service. We truly appreciate your loyalty and look forward to serving you again soon! xx

Rated 5 out of 5 stars

Great website products arrived quickly

Great website products arrived quickly

4 January 2024
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Reply from JoJamesJewellery

Thank you for your feedback! We’re glad to hear your products arrived quickly and that you had a great experience with our website. We look forward to serving you again soon!

Rated 5 out of 5 stars

Extremely prompt processing of my order…

Extremely prompt processing of my order and lovely quality of the product I ordered

24 December 2023
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear your order was processed quickly and that you’re happy with the quality of the product. We look forward to serving you again soon!

Rated 4 out of 5 stars

Fab as always

Love the range the quality and colours are fab ,also very good value for money

17 December 2023
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Reply from JoJamesJewellery

Thank you for your lovely feedback! We’re so glad you love the range, quality, and colours, and that you feel it’s great value for money. We look forward to serving you again soon!

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service, delivered quickly. Great quality. My partner really loved her anklets. Would highly recommend.

17 December 2023
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear your partner loved the anklets and that you had a great experience with our service and delivery. We truly appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Great product

Great product, arrived in great time and was packaged well. Would highly recommend

12 December 2023
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear your product arrived on time and was well packaged. We truly appreciate your recommendation and look forward to serving you again!

Rated 5 out of 5 stars

Bracelets you cannot stop wearing

I own a lot of Jo James bracelets and wear them everyday. They are so versatile and easy to put on unlike others with clasps. The colours are just stunning, you can never have enough.

3 December 2023
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Reply from JoJamesJewellery

Thank you for your amazing feedback! We’re thrilled to hear you love wearing our bracelets every day and that you enjoy the versatility and stunning colours. We’re so grateful for your continued support and look forward to serving you again soon!

Rated 5 out of 5 stars

Jewellery of the highest quality

Jo James jewellery is always of the highest quality, great communication and speedy posting. Awesome.

11 December 2023
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Reply from JoJamesJewellery

Thank you for your wonderful feedback! We’re so glad to hear you’re pleased with the quality, communication, and speedy delivery. We truly appreciate your support and look forward to serving you again soon!

Rated 2 out of 5 stars

The earrings are huge and I will never…

The earrings are huge and I will never wear them but obviously can't return them because of what they are, very disappointed, bracelets are lovely!!

13 November 2023
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Reply from JoJamesJewellery

Hi Margaret, we appreciate your feedback. We're sorry to hear about your disappointment with the earring size, however, the description of the earrings, states “striking” and their “2x2 cm” measurements given in the earring description.
We strive to provide accurate descriptions, and we apologise if there was any confusion. We value your satisfaction and would like to address your concerns. If there's anything specific we can do or if you have further feedback, please contact me direct at info@jojamesjewellery.com . We're here to make things right and ensure you have a positive experience with Jo James Jewellery.

Rated 5 out of 5 stars

very good

very good service

6 November 2023
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Reply from JoJamesJewellery

Thank you for taking the time to review

Rated 5 out of 5 stars

Great choice

Great choice, great prices and fast delivery

1 November 2023
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Reply from JoJamesJewellery

Thank you for taking the time to place your review

Rated 5 out of 5 stars

Excellent service

Made my first order from Jo James Jewellery and was so impressed by how quickly the order came and everything was excellent. Will definitely order again xx

23 October 2023
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Reply from JoJamesJewellery

Thank you so much for a lovely review x

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