Grace was fantastic.. couldn't be more helpful and polite.. she went beyond what any other customer service would do for me... thamk you Grace
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Deposit took long time so grace going out of the way helped me and gave some extra spins. Brilliant customer service
Company replied
I’ve been playing Jokabet for a long while now, never had any problems, customer service is always quick, polite and helpful. HIGHLY RECOMMEND
Company replied
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Exellent service
13 March 2025
Unprompted review
Reply from Jokabet
Hello, Eglantina!
We truly appreciate you sharing your wonderful experience. Your support means everything to us! We can’t wait to welcome you back to our website soon.
Best regards,
JokaBet Team
Have been using Jokabet for a while now…
Have been using Jokabet for a while now and finally hit two big (for me £500+) wins. First time withdraw was started on Saturday, by 10am on Monday the money was in my account!
Has to be noted though that I was charged a £30 fee from my winning for some reason. Probably in the terms and conditions but I couldn’t find it. £30 from £1000 wasn’t a massive loss though.
Happy with the experience.
10 March 2025
Unprompted review
Reply from Jokabet
Hello, Ross!
Thank you for your kind words! We sincerely appreciate your support.
Please be advised that, as stated in our Terms under Clause 7.11, withdrawals via bank transfer may, in exceptional cases, incur additional charges from intermediary banks. These fees are beyond the casino's control.
Should you require any assistance, please do not hesitate to contact us at support@jokabet.com, using "Trustpilot" in the subject line. Our team will be happy to assist you.
Best regards,
JokaBet Team
Reply from Jokabet
Hello, Ionel!
We truly appreciate your wonderful review! It’s incredibly rewarding to know you had a great experience with us. Your satisfaction is our top priority, and your feedback reassures us that we’re delivering the best service possible. Thank you for your support. We look forward to serving you again soon!
Best regards,
JokaBet Team
Very good website
Very good website. Great game selections and sportsbook. Would highly reccomend
9 March 2025
Unprompted review
Reply from Jokabet
Hi there, Liam!
We’re so grateful for your kind words! Knowing that you had a great experience makes all our efforts worthwhile. Your satisfaction drives us to continue delivering the best service possible. Thank you for your support - we look forward to seeing you again soon!
Best regards,
JokaBet Team
Reply from Jokabet
Hello, Boncho!
We truly appreciate your kind review! It’s always a pleasure to hear that you had a great experience with us. Your satisfaction is our top priority, and your feedback motivates us to keep providing exceptional service. Thank you for your support. We look forward to having you back soon!
Best regards,
JokaBet Team
It's fun to play but I have never won…
It's fun to play but I have never won anything of substance. If your playing 10p slots for fun, then it's perfect
But use your card rather than the bank transfer option as it can hours to clear.
5 March 2025
Unprompted review
Reply from Jokabet
Hello!
Thank you for your valuable feedback.
We understand that waiting for a deposit can be frustrating. Please keep in mind that bank transfers may take up to five business days to process. For faster transactions, we recommend using credit cards or e-wallets.
We’d like to remind you that winning combinations are generated entirely at random, and it may take some time before you land a win. Additionally, winnings are not guaranteed, so we encourage you to play responsibly and within your means.
Best regards,
JokaBet Team
Winnings and games
1 March 2025
Unprompted review
Reply from Jokabet
Hello, Claire!
Thank you for sharing your positive experience. It means the world to us. We look forward to seeing you again on our website.
Best regards,
JokaBet Team
Eleanor was a great help
Eleanor was a great help, very quickly dealt with my issue.
3 March 2025
Unprompted review
Reply from Jokabet
Hello,
Thank you so much for the amazing feedback! 😊 We're thrilled to hear you had a great experience with our customer service. Your recommendation means a lot to us! 🎉
Best Regards,
Jokabet Team.
amazing range of games and 11/10 for…
amazing range of games and 11/10 for customer service. highly recommend
Craig Wimbledon
3 March 2025
Unprompted review
Reply from Jokabet
Hello,
Thank you so much for the amazing feedback! 😊 We're thrilled to hear you enjoy the range of games and had a great experience with our customer service. Your recommendation means a lot to us! 🎉
Best Regards,
Jokabet Team.
Amazing
Amazing! Never have any issues always fast deposits and fast withdrawals.
28 February 2025
Unprompted review
Reply from Jokabet
Hello,
Thank you so much for the amazing feedback! 😊 We're thrilled to hear you enjoy the processing time. Your recommendation means a lot to us! 🎉
Best Regards,
Jokabet Team.
i have alot of Fun playing jokabet
1 February 2025
Unprompted review
Reply from Jokabet
Hello,
Thank you so much for the amazing feedback! 😊 We're thrilled to hear you enjoy our humble service. Your recommendation means a lot to us! 🎉
Best Regards,
Jokabet Team.
Brilliant
This site really good and the staff if very helpful when I need to speak to them
28 February 2025
Unprompted review
Reply from Jokabet
Hi,
Thank you for your kind words! We're delighted to hear that you're enjoying the site and that our team has been helpful when you needed assistance. Happy gaming! 🎰✨
Best regards,
Jokabet Team.
Reply from Jokabet
Hi Mateusz,
Thank you for your kind words! We're delighted to hear that you're enjoying the site. Happy gaming and see you around! 🎰✨
Best regards,
Jokabet Team.
Reply from Jokabet
Hello!
Thank you so much for your feedback! We’re thrilled to hear that our colleague made your experience easier . Your satisfaction is very important to us, and we’re glad to have earned your trust.
Best regards,
Jokabet Team.
Great customer service
Great customer service. Easy to communicate with and the gaming app is one of the best I have ever used. I recommend jokabet to everyone!!
27 February 2025
Unprompted review
Reply from Jokabet
Hello!
Thank you for the wonderful feedback! We're thrilled to hear you’ve had such a positive experience with our customer service and enjoy the gaming app. Your recommendation means a lot to us! 😊
Best regards,
Jokabet Team.
Helpful colleague was easy for once and…
Helpful colleague was easy for once and made me feel like my custom is appreciated for the first time since I’ve been with joke
27 February 2025
Unprompted review
Reply from Jokabet
Hello!
Thank you so much for your feedback! We’re thrilled to hear that our colleague made your experience easier and that you felt truly appreciated. Your satisfaction is very important to us, and we’re glad to have earned your trust.
Best regards,
Jokabet Team.
Reply from Jokabet
Hello!
We’re thrilled to hear that you’re enjoying our services. Thank you for the review!
Best regards,
Jokabet Team.
Reply from Jokabet
Hi there,
Thank you for your feedback! We’re so glad to hear that you’re happy with our services. We look forward to welcoming you back to the casino for more exciting experiences soon!
Best regards,
JokaBet Team.
Amazing slots games
25 February 2025
Unprompted review
Reply from Jokabet
Hi there,
Thank you for your feedback! We’re so glad to hear that you’re happy with our services, and the slots we offer, in particular. We look forward to welcoming you back to the casino for more exciting experiences soon!
Best regards,
JokaBet Team.
Great experience can't fault the…
Great experience can't fault the service very helpful when needed to talk to someone.
25 February 2025
Unprompted review
Reply from Jokabet
Hi!
Glad to hear you had a great experience! The support team is always happy to help. 😊👍 We do appreciate your support and comments, thank you for the review!
Best regards,
Jokabet Team.
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