My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
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Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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SCAMMER CARD DONT BUY
Even with card registered you cant buy shit online, and ive been dialing for the past hour, and i always get hung up on as soon as they answer or they transfer me to automated system that i cant do anything with
12 April 2026
Unprompted review
Reply from Jokercard.CA
Dear Yanick,
We’re sorry to hear about the frustration you’ve experienced, especially after registering your card and still being unable to make online purchases. We understand how upsetting it can be to spend time trying to reach support only to be disconnected or routed back to an automated system without getting the help you need. This is certainly not the experience we want for our customers, and we’d appreciate the opportunity to review your card and contact attempts in more detail. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it so we can securely gather your information and assist you further.
Warm regards,
Josh R.
Jokercard.ca
This is horrible
I went to go buy one of these cards to buy something from the Nintendo EShop and right when I put my card information in, it immediately locked my card and I'm unable to use it now, I waited for 4 days now and I am still unable to use it, I can't check my balance anymore. I had a previous card that I had used before and I tried to check the balance on that card and it worked completely fine.
When I called customer service, it told me the card wasn't activated from the store I bought it from even though i was able to register it after buying it and just hung up on me and won't send me to an actual agent. Never buying again
4 April 2026
Unprompted review
Reply from Jokercard.CA
Dear Kasper,
We’re sorry to hear about the frustration you experienced and understand how concerning it is to have a card lock unexpectedly, be unable to check the balance, and receive conflicting information about activation—especially when you were able to register the card and had no issues with a previous one. We also recognize how disappointing it can feel when you’re unable to reach a live agent and don’t receive the clarity you need. We’d like the opportunity to review this further and help clarify what may have happened with the activation and card status. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it with your details, as this will allow us to securely gather the necessary information and assist you further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/14/2026:**
Hello Kasper, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
it's a scam don't buy it
I buy a visa card to buy something on google it work the first time but now nothing work even if I have the amount and it's impossible to get with customer service nothing work.
10 April 2026
Unprompted review
Reply from Jokercard.CA
Hello Fabien,
We’re sorry to hear about your experience and understand how frustrating it must be that your Visa gift card worked initially but is no longer being accepted, despite having sufficient funds. We also regret the difficulty you’ve faced trying to reach customer service—this is not the level of support we aim to provide. We’d like to help resolve this for you as quickly as possible, so please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and assist you further.
Warm regards,
Gaby S.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/12/2026:**
Hello Fabien, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Always stolen. No security
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out....2/2 stolen balances
3 April 2026
Unprompted review
Reply from Jokercard.CA
Dear Ste,
We’re sorry to hear about this experience and understand how frustrating it is to have multiple card balances lost, especially after one card being stolen and another being compromised immediately after registration. We recognize how concerning it must feel, particularly when these cards were provided by your company and you expected them to be secure. We’d like the opportunity to review what may have happened and see how we can help, so please check for an email from noreply.notifications@trustpilot.com and use it to share your contact details with us. Once we receive that information, we can look into this further and provide appropriate assistance.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/12/2026:**
Hello Ste, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Had 2 as gifts
Had 2 as gifts, they don't work, registered it online, tried dot buy something, nope, error. Other one expired, couldn't use it any time I tried, have to call the stupid company to get a new one. They hang up. I will be letting people know this is a useless frustrating gift that will go right in the garbage next time.
1 April 2026
Unprompted review
Reply from Jokercard.CA
Dear Lori,
We’re very sorry to hear about your experience and understand how frustrating it must have been to receive gift cards that didn’t work as expected, encounter errors during purchase attempts, and deal with expiration issues and disconnected calls. That’s certainly not the experience we want for anyone, especially when these cards were meant to be gifts. We genuinely want the opportunity to review what happened and help make this right. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply there with your details so we can locate your cards and further assist you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/05/2026:**
Hello Lori, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
This company doesn’t offer a financial…
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engineered to benefit them at your expense, with hidden fees, unclear terms, and zero accountability when issues arise.
What’s most frustrating is how subtle it all is, you don’t realize how much you’re losing until it’s too late. Customer support is unhelpful at best and dismissive at worst, leaving you stuck and out of pocket.
Do yourself a favor and stay far away from Joker Card Company. There are far better, more transparent options out there. Don’t learn this lesson the hard way.
2 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Hassan,
We are truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand your concerns regarding fees, clarity of terms, and the level of support you received, and we take comments like yours very seriously, as they help us identify where improvements are needed. We would like the opportunity to look into your specific case and address any issues directly, but we first need to securely verify your account information. Please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as responding to that will allow us to gather the details required to assist you further. We are committed to resolving this and restoring your confidence in our service.
Warm regards,
Josh R.
Jokercard.ca
Scam of the Century
I went to use the card on Amazon, because I got it as a gift for Christmas. It ended up being declined and I was confused because prior to this I never even opened the card, only to discover that it has been used in Montreal. I am in Toronto, and I found out that my card had been used via their "check balance" site. I have been unable to get in contact with anyone and would love to get my $100 back, because legally this is fraud.
28 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Tandy,
We’re truly sorry to hear about the experience you described, and we understand how upsetting it must be to find your card declined and later see activity that you do not recognize. We appreciate you taking the time to share these details, and we want to help resolve this as quickly as possible. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the information needed to investigate the unauthorized transactions and assist you with your case. Please check your inbox (and spam/junk folder just in case), and we’ll continue supporting you directly from there.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 04/02/2026:**
Hello Tandy, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
My teenage son used his Christmas money…
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When we live in Toronto, customer service said they would send us our new card. They never did that was a year ago. Such a disappointing experience.jan
16 December 2025
Unprompted review
Reply from Jokercard.CA
Hi Adam,
Thank you for sharing this experience, and we are truly sorry to hear how upsetting this situation has been for your family. We understand how concerning it must have been to see your teenage son’s Christmas money depleted almost immediately, especially when the activity was reported in Vancouver while you are located in Toronto. We also regret the frustration caused by being advised a replacement card would be issued and then not receiving it. This is certainly not the level of service we aim to provide, and we would like the opportunity to review this matter properly. Please check your inbox, including your spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we need additional details to locate your account and assist further.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/31/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I am still awaiting a resolution for my…
I am still awaiting a resolution for my prepaid visa that I was told you would reach out about
Customer service is terrible
13 March 2026
Unprompted review
Reply from Jokercard.CA
Hi Justin,
We are sorry to hear about your experience and understand your frustration while awaiting a resolution for your prepaid Visa card. We want to help look into this further, but we first need to securely collect your details. Please check for an email from noreply.notifications@trustpilot.com and follow the instructions provided so our team can reach out and assist you directly. We appreciate the opportunity to help work toward a resolution.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/26/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
It's a complete scam.
21 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Maya,
We’re truly sorry to hear that your experience has led you to feel this way, and we appreciate you taking the time to share your feedback. We take comments like “It’s a complete scam” very seriously, as we are fully committed to providing a secure and reliable service. To assist you further and look into your specific case, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out so we can gather the information needed to review what happened and work toward a resolution. We look forward to helping you directly.
Warm regards,
Josh R.
Jokercard.ca
AWFUL
AWFUL - zero customer support, VISA doesn't work, what a mistake -
UPDATE: JOKER reached out, but there was no info in the message, so far just a waste of time... so not a serious attempt at resolution - unless... they actually do send SOME info to me? Maybe?
15 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Clyde,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to feel unsupported and have issues with your Visa card. This is definitely not the experience we want for our customers. We’d really like to look into what happened and help resolve this as quickly as possible. To move forward, please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out there to securely gather the information we need to assist you. We appreciate the chance to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/19/2026:**
Hello Clyde, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Joker Visa are Thieves!
I had to put a hold on my mail through Canada post. Bought a joker visa since it was a small purchase. My payment didn't go through. My friend then used their visa to help me out. It went through no problem! Then registered the joker visa. I tried to pay for a yoga class. It said 'insufficient funds'. So what joker visa did was take the money off for the mail hold anyway! It said pending for over 48 hours. This was after my friend already paid for my mail hold. Then I looked up the account again and the money was taken off $37.80. Where did it go! The vendor Canada Post wouldn't have taken it twice! I have reference number in my name. I believe Joker Visa are somehow depositing the exact amount in another account! Joker Visa are total scammers! They stole from me! I called them and the call purposely dropped after I tried to talk to someone! They should be under investigation!! They are deliberately filtering money into their own account. Scummy!
12 March 2026
Unprompted review
Reply from Jokercard.CA
Hello,
We’re truly sorry for the frustration you’ve gone through — from your Joker Visa payment initially declining, to seeing a pending charge for your Canada Post mail hold, to the funds clearing even after a friend paid the vendor, and then having difficulty reaching us by phone. We understand how upsetting this situation feels, and we want to help clarify what happened with the $37.80 and review the transaction details on your account. To move forward, please check the email from noreply.notifications@trustpilot.com, where we’ve requested the information needed to investigate this thoroughly and support you as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
Terrible security and service.
Terrible service. Got gifted a $100 card for Christmas, it was activated, and went to check now and the funds were drained by someone on the OPPOSITE end of my country. Complete scam. Tried contacting customer service and nothing was resolved. Family member is now out $100 and I cannot use my gift.
15 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Isabelle,
We’re very sorry to hear about the experience you described, especially receiving a $100 gift card as a Christmas gift only to later discover the balance had been depleted by unauthorized activity, and that your previous attempt to contact us felt unresolved. This is absolutely not the experience we want for our customers, and we’re committed to helping you look into what happened with your card as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com, where we’ve reached out to gather a few details needed to properly investigate the transaction activity and assist you further.
Warm regards,
Josh R.
Jokercard.ca
It has been since Jan 15
It has been since Jan 15, 2026 and still no help with my jokercard.. And I can't even send you an email.. Never buy them again. And I will let people know
15 January 2026
Unprompted review
Reply from Jokercard.CA
Dear Carol,
We’re very sorry to hear that you’ve been waiting since January for assistance with your Joker Card and that you’ve had difficulty reaching us by email. We understand how frustrating this experience has been, and we want to make sure you receive the support you need. To move forward, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather your details so we can look into your case and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
Get something else
This is the only company that I had trouble with when it comes to prepaid cards. I registered the card correctly, I go to use it and it never works. Checking the balance is fine and trying to re-register the card gives me error and a number to call. Called that number provided followed through the AI prompts just to be transferred to a support staff. Was on hold for 5 minutes just to be disconnected.
6 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Chad,
We’re very sorry to hear about the difficulties you’ve faced with registering and using your prepaid card, as well as the trouble reaching our support team. We completely understand how frustrating it is to see the balance available but not be able to use the card, and then experience errors and a disconnection when trying to get help. We want to take a closer look and resolve this for you, so please check your email for a message from noreply.notifications@trustpilot.com, as we’ve contacted you to gather the details needed to assist further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/12/2026:**
Hello Chad, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
This joker card is a straight scam
This joker card is a straight scam. You can’t contact anyone for assistance. I contacted dollarama where the card was purchased. They claimed it was used, but can’t tell me where and when. I also hold dollarama accountable. They continue to sell this product, knowing it’s reputation.
4 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Giselle,
We’re truly sorry to hear about the frustration you’ve experienced with your Joker card and the difficulty finding assistance—this is not the experience we want for our customers. We understand how concerning it must be to be told the card was already used without being provided clear details, and we appreciate you sharing your feedback regarding your interaction with the retailer as well. To help look into this further and provide proper support, please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to investigate your card and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/08/2026:**
Hello Giselle, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
cards are scam
This card is a scam, it doesn't work, declined at the stores and online. On their website and phone support they show that card is valid and full balance is available but it doesn't work. Trying to reach support, no luck, automated support just give balance information etc, no way to reach a real person to be able to ask them why it doesn't work. So looks like they give you scam cards and then hide away.
1 March 2026
Unprompted review
Reply from Jokercard.CA
Hi Muhammad,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you experienced with your card, and we understand how frustrating declined transactions and difficulty reaching support can be. We truly want to look into this for you, so please check your email inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information we need to assist you further. We appreciate your patience and look forward to helping resolve this as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
Serious reliability issues, do not use.
Visa card will not work on Amazon as of last night, today it will not work anywhere. This company obviously has reliability issues given the reviews here. I suggest making your local retailers aware of this so they can inform customers before they buy.
24 February 2026
Unprompted review
Reply from Jokercard.CA
Hi Joel,
Thank you for sharing this with us and I’m sorry for the trouble. We understand how frustrating it is that your Jokercard Visa stopped working on Amazon last night and is now declining everywhere, and we take your reliability concerns seriously. We want to investigate your specific card so we can resolve this quickly. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested details so our team can securely verify your account and assist. If you do not see it, kindly check your spam or junk folder.
Regards,
Maurice V.
Jokercard.ca
I had worst experience with the card …
I had worst experience with the card when I loaded it was already used by unknown PayPal account. No customer service on phone. I have to "mail" my dispite. Then I tried through email but I think that is scam too. BHN support is handling the case. They asked for my personal information and when I gave them they disappeared. A total scam
30 November 2025
Unprompted review
Reply from Jokercard.CA
Dear Yabinda,
Thank you for sharing your experience, and I’m very sorry to hear about the issues you faced—especially discovering that your card balance was already used by an unknown PayPal account and then feeling unsupported throughout the dispute process. I understand how frustrating it must be to try calling, emailing, and submitting documentation only to feel like no one is following up. This is absolutely not the experience we want for our customers, and we want to review your case directly to help. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information we need to assist you further.
Warm regards,
Josh R.
Jokercard.ca
Pure scan hi by lot of those card to by…
Pure scan hi by lot of those card to by EBIKE online but card wass empty, wen hi call the guy told me e send me card of replace,hi ask amotch money on the card e told me 0 so visa joker gone send me empty card second time .Visa joke.
1 February 2026
Unprompted review
Reply from Jokercard.CA
Hello Eric,
Thank you for sharing your experience, and we are sorry to hear about the trouble you faced with your card. We truly want to look into what happened and help you resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com so we can securely collect your information and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
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