Jolee Jewellery Reviews 57

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I was a little wary ordering from a company I didn't know- but I needn't have worried....100% reviews meant I should give it a try. Ordering so close to Xmas I thought it'd be mid January before the i... See more

Rated 5 out of 5 stars

The jewellery is not only beautiful and well made, but reasonably priced too. I have bought Jolee for many years and received so many compliments whilst wearing the variety of pieces I own.... See more

Rated 5 out of 5 stars

I have ordered several times from this company. The jewellery is beautiful and lasts, delivered quickly, are kept updated until your order arrives. If there are any issues the company keep in contact.... See more

Rated 5 out of 5 stars

Absolutely love Jolee jewellery! I have brought many bracelets from them and every time they are perfect with super fast delivery. I recently purchased a bracelet but wanted to change it slightly and... See more

Company details

  1. Jewellery shop

Written by the company

High quality, affordable, bespoke jewellery handmade in the UK www.joleejewellery.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

Show stopping jewellery

The jewellery is not only beautiful and well made, but reasonably priced too.

I have bought Jolee for many years and received so many compliments whilst wearing the variety of pieces I own.

The cheeky discount weekend a few weeks ago brought a big smile to my face!

Thanks Jolee, keep doing what you're doing as you doing it fabulously!!

31 July 2024
Rated 5 out of 5 stars

High Quality Jewellery

I have purchased many pieces from Jolee. They are such amazing quality and reasonably priced.
Ordering is very easy and delivery is quick.
The items arrive in a beautiful gift bag.
Highly recommended . 🌟🌟🌟🌟🌟

27 December 2023
Rated 5 out of 5 stars

Absolutely love Jolee jewellery!

Absolutely love Jolee jewellery! I have brought many bracelets from them and every time they are perfect with super fast delivery. I recently purchased a bracelet but wanted to change it slightly and the customer service from Claire was amazing and the bracelet is exactly what I wanted! Couldn’t recommend enough :)

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I needed 2 bracelets repaired that were not Jolee ones and they came back as good as new. Quick to answer emails too. Thank you

24 November 2023
Rated 5 out of 5 stars

I have ordered several times from this…

I have ordered several times from this company. The jewellery is beautiful and lasts, delivered quickly, are kept updated until your order arrives. If there are any issues the company keep in contact. First class customer service from them. Highly recommend!

15 September 2023
Rated 5 out of 5 stars

Repair Service Excellence

I used the repair service this time and the customer service is exceptional!! The bracelets I had mended were not originally from Jolee and now I get to wear them again alongside my Jolee ones!! Very happy!!

15 May 2023
Rated 1 out of 5 stars

Still haven’t received my bracelet

Still haven’t received my bracelet. Have tried to contact with numerous messages. And unable to email very dissatisfied with their service.

30 April 2023
Unprompted review
Jolee Jewellery logo

Reply from Jolee Jewellery

Hi Lynn Wilks, wow this is a surprise and the first negative review we’ve ever had. We’re really sorry that you feel dissatisfied as we take pride in our level of customer service and contact. We have initially looked into this and have sent you a request for further information and your order number, as we have no records of orders, emails or other contact in your name. Please respond so we can review asap and confirm the details.

To confirm our email address is customerservice@joleegroup.co.uk and we also have a ‘chat to us’ function on our website as a pop up which will email our customer services.

We will look into this and resolve asap but we need to confirm the details and the order itself as there is no record of an order in your name.

Look forward to hearing from you so this matter can be addressed. Jolee Team

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