Jolie Beauty USA Reviews 

Items do not arrive on time and customer service ignore emails! Would not recommend. They clearly have no consideration for their customers.

My Ozzmosis palette took longer than the stated two weeks to ship, but it was worth waiting for—beautiful shadows and such smooth glitters! Everything arrived in pristine condition. This palette is very close to the Vampyrism palette, and you definitely wouldn’t need both, but they do make nice companion palettes. If you’re trying to choose between the two, go for the Ozzmosis palette. The formula seems a little better.

Not received, attempted delivery, didn't even ring doorbell or knock, fuming!

Really happy. So glad I got my hands on the Ozzy collection! Gorgeous brushes. Everything is such good quality too.

Ozzy collection took a little while to arrive but I was told that when I ordered and was worth the wait.

I was so excited to receive my Ozzy collection. I have ordered from this company a few times I find the products fabulous. I have also just started to use the mascara its the best I have ever used and I have used a few.

I've had to re-write this 3 times so shortening it:

- Ordered 4th August, it is now the 26th August with no item arriving. Delivery listed 3-5 business days, but it has been 16 business days at the very least.

- Order was a singular lipstick that cost over £18, which is pretty extortionate, but I figured it's because it's from the Ozzy Osbourne collection.

- Customer support system is lacking. Only has an email you can contact, but judging by the other reviews on here, it looks like I'm not going to get a response. Looks like I've just thrown about £20 into the void.

- If you see this ad on Facebook, ignore and avoid! Go to Beauty Bay or something reliable to get your cosmetic goods. The alternative palettes may look tempting, but chances are you're not getting them!

Save your money!

I was surprised how quickly my product was delivered in Canada. What I didn’t like and was caught off by, was the duty charge. I’m so used to most places adding the duty with purchase. But that’s my only hang up. Other than that. I was impressed with delivery and how well the product was packed! We need someone in Canada to sell Jolie Beauty products!! ;)

I bought some items from the Ozzy collaboration which are gorgeous! The pallette is so lovely - I tried and loved colours I would not normally wear, the mascara was gorgeous and even smelt gorgeous, the make up bag is amazing but the MOST impressive was the lipstick - beautiful colour, excellent quality and long lasting... my new favourite!
Products took a while to get to me (which I expected due to selling out as soon as they launched) and I did contact customer services to chase up as I was going to a festival and had bought these for that... they arrived shortly after!
So, overall the products are gorgeous and I WILL be buying again and the customer services were exceptional - thank you!

Great quality products and the pigmentation on the eyeshadow pallets are amazing! The matt lipsticks last really well but avoid eating a lot of food as they can flake off. There was a slight delay with my last order however this was because they had released their Ozzy Osbourne collection and were understandably very busy, they said on the website that there would be a delay as well. Overall would recommend.

I ordered the Ozzy Osbourne metallic lipstick in shade Nightmare. There was a banner at the top of the website advising of delayed dispatch due to high demand which I expected. I think I waited just over a week for delivery which again due to the demand I expected. The product itself is amazing. Very highly pigmented and the only matte lipstick I have tried that hasn't completely dried my lips out. It wears so well and I only needed to top up some areas after eating and drinking, due to this, you need a decent cleanser to remove it! The metallic element was a bit more on the pink side than I would have liked but that is just my personal preference and doesn't put me off wearing. Will definitely be purchasing more products in the future!

Shipping is ridiculous. It took this company two weeks to ship my order, which exceeded $100. I get that small businesses experience delays, but making customers chase down their orders is inexcusable. On top of that, I was charged $13 for shipping, which, according to the U.S. rate breakdown on their site at the time, should have been around $3. I inquired about this and got no response, but conveniently, that rate breakdown is no longer on their site. (Archive.org clearly shows that there used to be a link to one , so I’m not imagining things.)
I’m hoping the palettes I ordered are at least decent, but it’s safe to say I won’t be shopping with this company again.

Edit: I received a reply regarding the shipping rates to the U.S. and all they did was confirm that they were there “in error” and have been taken down. No offer to reimburse me at all, despite the fact that my order was placed while they were still advertising these rates.

Edit #2: While I stand by my review above regarding this company’s poor customer service (I still haven’t gotten any satisfactory response about the shipping charges), I will say that now that I’ve received the two palettes that I purchased a month ago, they really are quite beautiful. Since I believe in a more holistic approach to online reviews, I bumped mine up one star. The Vampyrism palette is a stunning collection of reds, neutrals, golds, and olive tones, with a couple deep magentas and fuchsias thrown in for good measure. The Spellbound palette has the most stunning duochromes and multichromes I’ve ever seen in person. It was easy to create an ethereal, fairy-like look with this palette. Pigmentation is on point, and the shimmers and chromes are smooth as butter. The two pressed glitters in the Vampyrism palette I could live without, but I’ll use them as toppers over liquid lipstick for video/photoshoots. They’re too scratchy and chunky to use anywhere near my eyes. Maybe I’ll pull them through my brows or something and set them with clear brow gel.

So over all, my experience has been poor, but with a surprisingly decent outcome in terms of product. I wouldn’t order again because the hassle wasn’t worth my sanity, but the eyeshadow palettes themselves are real hits.

I have just received the smoke show palette and it’s gorgeous. I bought it mainly for the glitter shades and they are perfect. I paid for 1-2 days delivery and unfortunately it did take longer to arrive, but I now realise this is due to them being super busy at the moment with the Ozzy collection. I reached out to them and they were super helpful and refunded me the express shipping cost. Will be purchasing again for more gorgeous glitter eyeshadows!

Update: have had another palette and a highlight and they’re also perfect. Will be a repeat customer!!

I ordered two eyeshadow palettes, which going by the colours on the images on their website looked beautiful. When they arrived they were not only NOTHING like the colours pictured but the quality was shocking. No colour pay off at all and just a huge mis advertisement. I emailed customer service who informed me it was my fault for not checking their social media to see the differences. I even sent photos showing just how different the colours were. They then proceeded to ignore me. Awful company and awful products and even worse customer service.

I was so excited to order the setting spray because in the unbearable heat we have here I need a good setting spray. I ordered on 6/23/25 and it said 5 day delivery. Never shipped. I emailed the multiple times, and DM through social media and got no response. I contacted my bank to dispute the charges and got my money back.

My order was delayed so I contacted them concerned that an item was now out of stock, they said there was an error and it was now shipped. When it arrived I only got 1 out of 2 products. I emailed them and they ignored my first email and then replied to my second one with pictures of “my” order being packed (these pictures are blurry and I can’t actually confirm if it’s my address or not), all they said was my items were boxed and sent but my order arrived in a bag with no box and I have a photo of this and a video of me opening the order because it felt too little for what I should have got… so essentially they have called me a liar, and offered no support for my issue - just sent me their blurry photos and told me it was sent and were in my opinion very rude in their response. Save the hassle and don’t buy from them.

I ordered $150 worth of items with a promised 4-5 day shipping time. A week later I hadn't heard anything so I email the company. They say that one of the items in my order was out of stock. It certainly didn't say that when I ordered, but mistakes happen. They offer to replace with a different color or to ship the in-stock items immediately and just ship that item later when it comes back in. I opt to have the in-stock items shipped now as the order was for a rapidly approaching special occasion. Several days go by with no updates. I emailed them twice more over the course of 6 days snd still received no response or updates. I have now sent an email requesting a refund or I will initiate a fraud claim with my bank. The customer service is so bad that I'm pretty sure they're running a scam. Do not waste your time or money.

Edit: I have since filled a fraud claim with my card company and a stop payment. They are still trying to charge me! Stay far away from these scammers.

Fabulous make up brand.
Quality is perfect. Great colours and pigments.
Fast postage and delivery.
I recommend.

I bought 2 of the liquid lipsticks (Demise and Mi Amor). The colours of the lipsticks were great, especially Demise, however, the texture of the lipstick became uncomfortable and tacky as the day went on. I noticed the shade Mi Amor did the same thing.

While it's great that it's long lasting, it felt like a true battle to remove it at the end of the day and was just a very unpleasant feeling whenever my lips would Velcro together while wearing them.

Jolie beauty is the best website for alternative makeup I came across it on an ad on one of my social media platforms. Their customer service is excellent.