Always enjoy my trips to Jolleys not just to buy my pet essentials but I love the smell as soon as you walk in (and so does my daughter). I save a small fortune on every trip rather than just buying... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always good value great range of items for all sorts of pets Just one issue to raise staff member on this occasion was called to till as a other member was going in their break They came to till de... See more
Efficient,helpful Staff and attentive to the customers needs. On my last visit a strong fit Staff member carried 2 heavy bags of bird food to my car parked close to the entrance/exit door. Very much a... See more
Great staff. Note: please consider getting the barcade marked on at the top of large bags of dog food. This would mean it could be read by the scanner easily and thus avoid tge customer having to... See more
Company details
- #135 of 266 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 155 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Larne Road Business Park, Larne Road, BT42 3HA, Ballymena, United Kingdom
- 02825 641975
4.7
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with login to the Jollyes…
Had a problem with login to the Jollyes website last week when I attended the Ballymena store but the fantastic staff sorted it out for me 🥰.
18 February 2026
Lewis is a fine young man
Lewis is a fine young man, came to help with a bag of sunflower whilst I carried peanuts.
20 February 2026
Ballymena store has friendly
Ballymena store has friendly, professional staff. Know mater what you ask they will try there best to help.
31 January 2026
I got a very helpful member of staff…
I got a very helpful member of staff that got me sorted
6 February 2026
Great shop and service
30 January 2026
Returns for exchange
When in to exchange dry food I bought as my dog would not eat it was told when I got it if my dog did not like it to bring it back and they would exchange it no problem but when I when back they said they couldn't find it o your computer. This is notmy fault but evenly exchange don't think this is great customer service
27 January 2026
Special reductions at the minute.
I got everything I needed without having to ask for assistance. Good selection of products and good reductions ie 3 for 2.
15 January 2026
Ballymena store for best customer satisfaction
Very helpful staff in the Ballymena store always willing to help no matter the query.Checkouts always assists with pet membership and offers that’s why I always shop here and wouldn’t go anywhere else 😊
2 January 2026
Variety
Ease of parking, friendly staff however disappointed in large/giant dog collars,etc.
30 December 2025
The staff were very nice and helpful
The staff were very nice and helpful. And gave my to puppies lots off cuddles 🥰
31 December 2025
Very friendly and helpful staff
27 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.