Jollyes The Pet People - Blackpool Reviews 21

TrustScore 4.5 out of 5

4.3

Cherry Tree Gardens, FY4 4TH Blackpool, England, GB


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Rated 5 out of 5 stars

Well stocked, with a wide variety of pet food and brands. I’ve been able to buy my kitten his premium food brand in shop, instead of driving across town to another well known retailer or having to ord... See more

Rated 5 out of 5 stars

Amazing new store. Has everything you need and more. A young women served me and my partner today snd her name was bronty. She was so friendly and helpful. It made our visit!! Very happy customers

Company replied

Rated 5 out of 5 stars

I went in on opening day to get my cats things and loved it i saved a few pounds and my second visit was just the same the staff are very friendly and helpful

Rated 5 out of 5 stars

Great choice of pet foods, ones I've not seen before, loyalty programme, staff very helpful. I'll be back soon


Company details

  1. #134 of 263 best companies in Pet shop
  2. #2 of 5 best companies in Pet Groomer
  3. #68 of 154 best companies in Pet Care Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Cherry Tree Gardens, FY4 4TH, Blackpool, England, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Plenty of things to choose from the…

Plenty of things to choose from the price is ok the staff were really nice.

26 March 2026
Jollyes The Pet People - Blackpool logo

Reply from Jollyes The Pet People - Blackpool

We're happy to hear that you found a great selection and that our team members were so nice. We appreciate your positive feedback very much!

Rated 5 out of 5 stars

Amazing new store

Amazing new store. Has everything you need and more. A young women served me and my partner today snd her name was bronty. She was so friendly and helpful. It made our visit!! Very happy customers

22 March 2026
Unprompted review
Jollyes The Pet People - Blackpool logo

Reply from Jollyes The Pet People - Blackpool

We're happy to hear that you enjoyed your visit to our new store! It's great to know that our team member was so helpful and friendly. We appreciate your positive feedback; it means a lot to us!

Rated 5 out of 5 stars

Well stocked, with a wide variety of pet food and brands

Well stocked, with a wide variety of pet food and brands. I’ve been able to buy my kitten his premium food brand in shop, instead of driving across town to another well known retailer or having to order online. Also, the staff are always friendly and the company app is great for discounts.

21 February 2026
Rated 3 out of 5 stars

Please price all the items on shelves

A lot of the items at this branch weren't priced up, kept having to ask prices

19 February 2026
Jollyes The Pet People - Blackpool logo

Reply from Jollyes The Pet People - Blackpool

We appreciate your feedback and we're sorry about the pricing issues you experienced. We will address this with our team to improve our service.

Rated 5 out of 5 stars

Emergent staff

Emergent staff. Warm and friendly m. Goods great and my german shepherd loves the hairy cows ears wont go anywhere else

18 February 2026
Rated 5 out of 5 stars

First visit

Great choice of pet foods, ones I've not seen before, loyalty programme, staff very helpful. I'll be back soon

30 January 2026
Rated 1 out of 5 stars

The staff knew nothing about the…

Staff was clueless about products, didn’t even know what frontline did. And the guy was rude as hell, won’t be shopping there again

1 February 2026
Jollyes The Pet People - Blackpool logo

Reply from Jollyes The Pet People - Blackpool

We appreciate your feedback and regret that our team's knowledge and service did not meet your expectations. We'll address this to improve.

Rated 5 out of 5 stars

Love jolly's used to work there

We have just bought a new puppy, and we had to have adults as well.Jolly's a really good place to come and get your pet foods and all the things you need.Great store great customer service

31 January 2026
Rated 2 out of 5 stars

my visit to joyleys pet store

I went into joyleys pet store in Blackpool, that has just opened. Well all the staff looked really miserable, you claim cheapest in Blackpool, sorry but you were expensive. Much cheaper at pets at home. Sorry.j

23 January 2026
Unprompted review

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