the gentleman ( james? Jamie , tall , auburnish hair at your cardiff newport road store kindly lifted the bag of cat kibble into my shopping trolley , as I had a bad shoulder, the 7kg... See more
Location
Switch locationUnit 2B, City Link Retail Park, Newport Road, CF24 1PQ Cardiff, GB
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See what reviewers are saying
Absolutely love the amount of loose treats for all size of dogs and bought some very high quality treats that you don’t very often come across eg bulls pizzles , fur on rabbit ears , large authentic p... See more
Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of ne... See more
Went in for XL mice but none in stock at that time, but i bought 10 nice size rats for about £15,which i thought was realy gd compared Pets at Home where im spending almost £12 for just 5 mice of the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ, Cardiff, United Kingdom
- 029 2003 3750
4.7
Excellent
244 reviews
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I will NEVER shop here again!
Went into store 10 minutes ago to take 3 lots of treats back as my dog ended up unable to breath his mouth fully swollen up and in a pet hospital for 24 hours with a £300bill
The vet said my dog had an allergic reaction to the treats which he only had one of.
Anyway considering only one was missing from the packet and I had the receipt the woman wouldn’t refund the open packet and said they could be contaminated. I find this disgusting seen as my dog almost died from these treats! The treats are the pigs in blanket so BEWARE AND I RECOMMEND YOU DONT GIVE THEM TO YOUR DOGS! I hope £3 odd was worth it for a bad review and you losing a customer!!!
I offered to show proof of the vet bill and she just didn’t care just stating the bag of treats could be contaminated! Rude!!!
21 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brilliant customer service
Always lovely when I come in! Highly
Recommend shopping here and I’m not sure of their names but the two ladies who are always there and remember my dog even when he’s not with me are fabulous and I hope they get the credit they deserve
13 June 2026
Reply from Jollyes The Pet People - Cardiff
We are so happy to hear you enjoy your visits! We truly appreciate your kind words about our team members and their wonderful service. We will be sure to share your feedback.
Great choice of items in store
Great choice of items in store, and friendly helpful staff.
3 March 2026
Reply from Jollyes The Pet People - Cardiff
We are so glad you enjoyed our selection and found our staff helpful!
Reply from Jollyes The Pet People - Cardiff
We are so happy you enjoyed our service. We appreciate your kind words!
Always an excellent experience in my…
Always an excellent experience in my local store wirh friendly and helpful staff. Definitely would recommend
19 March 2026
Reply from Jollyes The Pet People - Cardiff
We're happy to hear that you consistently have an excellent experience at our store. Our team appreciates your kind words and recommendation; it means a lot to us.
Friendly staff great
Friendly staff great. Offers stock every thing I need also get bonus s
27 February 2026
The staff are lovely with a great knowledge of all the products
The staff are lovely , very informative about all the product .
26 February 2026
The staff are very friendly & helpful.
The staff are very friendly & helpful.
Everything I need is there.
20 February 2026
Friendly and very helpful staff
Friendly and very helpful staff. Helped me find some treats that should help my dog with his stomach issue
5 February 2026
Great store with friendly knowledgeable…
Great store with friendly knowledgeable staff. Wide variety of items available at affordable prices.
6 February 2026
Lovely young girl on the till
5 February 2026
Straightforward shop with all major pet…
Straightforward shop with all major pet products available.
2 February 2026
got what i need when i need it
25 January 2026
Friendly helping staff.
27 January 2026
Always find what Im looking for good…
Always find what Im looking for good affordable prices and the staff are very helpful and friendly
24 January 2026
Great price and quick service
23 January 2026
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