Jollyes Colchester- Lou is absolutely amazing and her customer service is fantastic. So helpful and really helped us out with our dog. Nothing was too much trouble for her! Such a lovely woman.
Location
Switch locationJollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU Essex, GB
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See what reviewers are saying
I’ve only recently found this company and I find it packed full of cat food accessories. They’ve even got a little Vet Service going. You can get cheap jabs there for your cats and dogs much half the... See more
The sales person was helpful, knew what I was talking about and immediately pointed me in the right direction. When I arrived at the cash desk. The sales person found my details quickly, made a sensi... See more
My mother & I went specifically to drop off some items for a local dog rescue. Thank you Jollyes for providing a collection point. I decided to buy some dental chews for my dog. Very helpful young m... See more
Company details
- #127 of 261 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #68 of 165 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 3A, Turners Rise Retail Park, Petrolia Close, Colchester, CO4 5TU, Essex, United Kingdom
- 01206 710 296
4.8
Excellent
1k reviews
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Brilliant customer service
25 January 2025
Great customer service
Staff were very helpful and friendly. Answered all my questions and my transaction was quick and simple.
18 January 2025
Had what I needed and was in and out in…
Had what I needed and was in and out in a flash, with a lovely smile and chat with the lady who served me
25 January 2025
Staff are so friendly when stepping…
Staff are so friendly when stepping through the shop door you are always greeted with a hello and a smile
19 January 2025
Staff were friendly and offered help…
Staff were friendly and offered help without being asked. Will definitely use this store again
18 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have not bought anything ,I just…
I have not bought anything ,I just received the receipt on my email with someone's purchase and used my loyalty card
17 January 2025
Reply from Jollyes The Pet People - Colchester
We sincerely apologize for the inconvenience caused by receiving an email receipt for a purchase you did not make, We understand this is frustrating and concerning, and we want to assure you that we are taking this matter seriously. this was human error at till point as selected the incorrect customer with same postcode and points were added to your account in error and as such a receipt was generated . we have assure you that not other customer has had access to your details
we apologise for this error
thanks
Jollyes
Disabled friendly
The store is clean and aisles clear, making it easy for me to shop in my wheelchair. Staff are helpful.
There is a good choice of products for guinea pigs and it's great value for money
13 January 2025
A very nice store
A very nice store, clean and the animals look content. The customer service was very friendly and helpful.
15 January 2025
Staff are always pleasant and helpful
13 January 2025
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